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Added 4 hours ago
W
Technical Sales Representative - Power Generation
Wajax
Moncton, NB
- Full-time
Accountable/responsible for growing industry revenues within Top industry account portfolios and drive the acquisition of large new accounts ($60K - $500K)
Added 6 hours ago
CH
Key Accounts Manager, Grocery
Charton Hobbs Group
Mississauga, ON
- Full-time
Charton Hobbs is seeking a Grocery Key Accounts Manager to develop major head office relationships and accelerate growth across Ontario grocery. This role is responsible for approximately…
Added 10 hours ago
AU
Représentant Livreur / Route Sales Representative
Alsco Uniforms
Montreal, QC
- Full-time
Le représentant commercial sur la route répond aux besoins de nos clients grâce à la vente d’articles connexes et de ventes croisées, et offre un service à la clientèle supérieur en gérant…
Added 21 hours ago
S
Customer Success Representative
SUNPAN
Toronto, ON · Scarborough, ON
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 22 hours ago
A
Dermatology, Therapeutic Specialist - Atlantic
AbbVie
Halifax, NS
- Full-time
…valued? AbbVie Canada is looking to connect with a Specialty Representative to join our commercial sales team. This role will cover the Atlantic…
Added 23 hours ago
AE
Field Sales Representative
Arrow Electronics
AB
- Full-time
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics…
Added 23 hours ago
3S
Outside Sales Representative - Construction Sales
3 Step Recruitment Inc.
North Huron, ON
- Full-time
Due to continued growth, they are seeking an Outside Sales Representative to support and expand their presence within the commercial construction market while continuing to develop sales…
Added 1 day ago
P
Sales and Operations Management Trainee
Penske
Concord, ON
- Full-time
- Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
Added 1 day ago
P
Sales and Operations Management Trainee
Penske
Mississauga, ON
- Full-time
- Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
Added 1 day ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 1 day ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 1 day ago
AA
Architectural Sales Representative, Vancouver, Canada base
ARDEX Americas
Vancouver, BC
- Full-time
Commercial Architectural Sales Representative - Western Canada (Vancouver/Alberta)
Added 1 day ago
S
Customer Success Representative
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 1 day ago
IN
Sales Representative Residential Division - North Quebec
IKO North America
Quebec, QC · Home Office - Quebec
- Full-time
…roofing, waterproofing and insulation for the residential and commercial markets. IKO continues to strive to be the most technologically advanced roofing manufacturer in North…
Added 1 day ago
Spécialiste des ventes industrielles
Mettler Toledo
Quebec, QC
METTLER TOLEDO cherche à embaucher un représentant commercial bilingue pour couvrir la province de Québec. Dans le cadre de ce poste, vous soutiendrez et vendrez notre portefeuille de…
Added 1 day ago
HP
Sales Intern (6 month contract) (Toronto Hybrid)
HarperCollins Publishers
Toronto, ON
- Other
Reporting to the Sales Representative, the Sales Intern will be a key member of the HarperCollins Canada Sales team. Our team is responsible for the sales, distribution and promotion of all…
Added 1 day ago
CF
Floor Covering Sales Person
Crestview Floors
Calgary, AB
- Full-time
We are looking to add to our team a sales and builder account representative, preference given to those with experience in the floor covering industry. Position carries a salary plus…
Added 1 day ago
GC
Salesperson
Gloves cart limited
Milton, ON
- Part-time
Part-Time Field Sales Representative – B2B Sales
Added 1 day ago
W
Warehouse clerk
Wajax
Wabush, NL
- Full-time
Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.
Added 1 day ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 1 day ago
MC
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
- Other
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
…acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth…
Added 1 day ago
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
IT
Product Support Representative - Parts
Inland Truck & Equipment
Estevan, SK
- Full-time
The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and…
Added 1 day ago
SS
Business Development Representative
Summit Search Group
Calgary, AB
- Full-time
…manufacturing industries, and is seeking a Business Development Representative in Calgary,…

SUNPAN

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About The Role

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

Apply About employer

More about this job

Responsibilities

Manage customer accounts, respond to inquiries, process orders, and track orders through delivery while ensuring account accuracy and meeting customer requirements. Resolve customer concerns, collect payments, follow up on outstanding items, and coordinate with internal teams to provide a seamless customer experience.

Requirements

Requires at least three years of experience in customer or client service; order management experience is preferred. Candidates should be proficient in Microsoft Office, communicate effectively, manage multiple tasks with attention to detail, and work collaboratively in a fast-paced environment; SAP experience is an asset.

Skills

Customer Account Management
Customer Service
Order Processing
Order Management
Order Tracking
Issue Resolution
Payment Collection
Account Accuracy
Written Communication
Verbal Communication
Interpersonal Skills
Organization
Multitasking
Attention to Detail
Microsoft Office
SAP

Benefits

Paid Time Off
RRSP Matching
Health Spending Account
Extended Health Care
Medical Coverage
Dental Coverage
Vision Coverage
Paramedical Coverage
Employee Discounts
On-Site Parking
Team-Building and Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
Customer Account Management
Order Management
Order Processing
Order Lifecycle
Order Tracking
Customer Inquiries
Account Accuracy
Issue Resolution
Conflict Resolution
Payment Collection
Credit Cards
Wire Transfers
Cheques
Backorders
Warehouse Coordination
Cross-Functional Collaboration
Microsoft Office
SAP
Furniture
Home Furnishings
Commercial Spaces
Residential Spaces
Interior Design
Customer Relationships

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