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Added 11 mins ago
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering…
Added 27 mins ago
Retail Sales Representative
Acosta
BC · TORONTO, BC
Full-time
We are currently recruiting a results-oriented Sales and Merchandising Representative to represent our clients.
Added 41 mins ago
Guest Experience Representative, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Part-time
Position Title: Guest Experience Representative, Kelowna
Added 41 mins ago
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
…travelling from key meeting points to CMH staging areas. As the CMH representative on board the motor coach, responsibilities include a variety of administrative and safety-related tasks,…
Added 41 mins ago
Senior Associate
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Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 41 mins ago
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Toronto, ON
Full-time
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Added 42 mins ago
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Sonepar
Brampton, ON
Added 56 mins ago
Marketing and Communications Officer
College of New Caledonia
Prince George, BC
Full-time
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Added 1 hour ago
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Montreal, QC
Full-time
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Added 1 hour ago
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AutoCanada Inc.
Mississauga, ON
$80,000 to $110,000 CAD / year
Full-time
US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Added 1 hour ago
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Toronto, ON
Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
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Sault Ste. Marie, ON
Full-time
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 1 hour ago
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
Full-time
…solutions that help clients modernize their businesses, improve customer experiences, mitigate risk, drive operational efficiency, and unlock new revenue…
Added 1 hour ago
Group Benefits Sales Representative
Merit for Training
Mississauga, ON
Full-time
We are seeking a highly motivated Business Development Representative, Member Benefits to support the growth of our member group insurance benefits program. This is an exciting opportunity…
Added 1 hour ago
Winter Co-op 2027 – Automation Engineer (12 months)
Manulife
Toronto, ON · Waterloo, ON
Full-time
…future, starting with you. Our co-op program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your…
Added 2 hours ago
Lending Advisor
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Calgary, AB
Full-time
…Alberta’s women entrepreneurs drive economic growth and achieve success on their own…
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High Level, AB
Full-time
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning…
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RBC
Toronto, ON
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Acts as business subject matter expert / representative on key strategic cross-enterprise initiatives / committees related to investments.
Added 2 hours ago
Senior Associate
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Vaughan, ON
Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 2 hours ago
Business Development Representative
Fortra
Canada
Full-time
We are seeking a motivated and results-driven Business Development Representative to join our Sales team at Fortra. In this entry-level role, you will play a key part in driving the growth…
Added 2 hours ago
Sales Development Representative
Owner.com
Toronto, ON · Greater Toronto Area, Canada
Full-time
Owner.com is looking to hire a Sales Development Representative to join our growing revenue team. This role is best suited for people who are passionate about helping small businesses grow,…
Added 2 hours ago
Financial Service Representative II
CIBC
Winnipeg, MB
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
Universal Banker I
CIBC
Edmonton, AB
Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 2 hours ago
Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
Full-time
…future, starting with you. Our co-op program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your…
Added 3 hours ago
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SUNPAN

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About The Role

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

Apply About employer

More about this job

Responsibilities

Manage customer accounts, respond to inquiries, process orders, and track orders through delivery while ensuring account accuracy and meeting customer requirements. Resolve customer concerns, collect payments, follow up on outstanding items, and coordinate with internal teams to provide a seamless customer experience.

Requirements

Requires at least three years of experience in customer or client service; order management experience is preferred. Candidates should be proficient in Microsoft Office, communicate effectively, manage multiple tasks with attention to detail, and work collaboratively in a fast-paced environment; SAP experience is an asset.

Skills

Customer Account Management
Customer Service
Order Processing
Order Management
Order Tracking
Issue Resolution
Payment Collection
Account Accuracy
Written Communication
Verbal Communication
Interpersonal Skills
Organization
Multitasking
Attention to Detail
Microsoft Office
SAP

Benefits

Paid Time Off
RRSP Matching
Health Spending Account
Extended Health Care
Medical Coverage
Dental Coverage
Vision Coverage
Paramedical Coverage
Employee Discounts
On-Site Parking
Team-Building and Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
Customer Account Management
Order Management
Order Processing
Order Lifecycle
Order Tracking
Customer Inquiries
Account Accuracy
Issue Resolution
Conflict Resolution
Payment Collection
Credit Cards
Wire Transfers
Cheques
Backorders
Warehouse Coordination
Cross-Functional Collaboration
Microsoft Office
SAP
Furniture
Home Furnishings
Commercial Spaces
Residential Spaces
Interior Design
Customer Relationships

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