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Added 12 mins ago
Merchandising Associate Part Time - CHATHAM
The Home Depot Canada
Chatham-Kent, ON · Chatham, ON
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 12 mins ago
Merchandising Execution Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 12 mins ago
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Dryden, ON
Full-time
Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. Serves as liaison between GFS management and customers.…
Added 42 mins ago
Operations Coordinator
Sonepar
Brampton, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 42 mins ago
Mobile Sales Associate (Seasonal)
Best Buy Canada
Canada
Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 56 mins ago
Inside Sales Representative - Bilingual (2026-9590)
Johnston Equipment
Montreal, QC
Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 1 hour ago
Inside Sales Representative (2026-9593)
Johnston Equipment
Vancouver, BC
Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 1 hour ago
Customer Service Representative, Cabinet Game
Delta Bingo Inc HQ
Brampton, ON
Up to $18.8 CAD / hour
Part-time
SUMMARY: Provides courteous and efficient service to patrons in the sales of lottery products, pocket slot (bingo event) tickets, and Nevada tickets. Interacts with customers daily,…
Added 1 hour ago
Sales Associate - 401 Dixie Hyundai
AutoCanada Inc.
Mississauga, ON
$80,000 to $110,000 CAD / year
Full-time
The Automotive Sales Representative interacts with
Added 1 hour ago
Project Engineering Specialist
Epiroc
Sudbury, ON · Lively, ON
Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…
Added 1 hour ago
Frito-Lay Full Time Route Sales Representative
PepsiCo
Sault Ste. Marie, ON
Full-time
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 1 hour ago
Group Benefits Sales Representative
Merit for Training
Mississauga, ON
Full-time
We are seeking a highly motivated Business Development Representative, Member Benefits to support the growth of our member group insurance benefits program. This is an exciting opportunity…
Added 1 hour ago
Entry-Level Sales & Marketing Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
$41,000 to $45,000 CAD / year
Full-time
Develop communication, sales and customer-service skills
Added 1 hour ago
Front Counter Sales Representative
Kal Tire
AB · Fort McKay, AB
Full-time
…is a strong place to build your career. As a Front Counter Sales Representative, you’ll be the first point of contact in the store helping customers choose the right products and services,…
Added 1 hour ago
Personal Finance Advisor
Desjardins
Plessisville, QC · Caisse Desjardins de L'Érable
Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 2 hours ago
B2B Sales Closer for Marketing Agency
ORCAFY
Toronto, ON
Full-time
We are looking for a Digital Marketing Sales Representative who understands digital marketing and can confidently sell agency services to business owners.
Added 2 hours ago
Chief Investment Strategist (RBC PH&N IC)
RBC
Toronto, ON
Full-time
Business Oriented, Customer Service, Identifying Sales Opportunities, Operational Delivery, Process Management, Sales, Sales Activities
Added 2 hours ago
Business Development Representative
Fortra
Canada
Full-time
We are seeking a motivated and results-driven Business Development Representative to join our Sales team at Fortra. In this entry-level role, you will play a key part in driving the growth…
Added 2 hours ago
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
…this position is responsible to provide front-line customer service in a designated leisure program and/or…
Added 2 hours ago
Sales Development Representative
Owner.com
Toronto, ON · Greater Toronto Area, Canada
Full-time
Owner.com is looking to hire a Sales Development Representative to join our growing revenue team. This role is best suited for people who are passionate about helping small businesses grow,…
Added 2 hours ago
Financial Service Representative II
CIBC
Winnipeg, MB
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
Universal Banker I
CIBC
Edmonton, AB
Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 2 hours ago
Service Sales Representative - First Aid and Safety
Cintas
Calgary, AB
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
Added 3 hours ago
Représentant(e) des ventes - Grenier BMW - Sales Representative
Grenier Automobile
Terrebonne, QC
Full-time
Are you an experienced automotive sales representative looking for a place where your performance is truly rewarded?
Added 3 hours ago
Représentant(e) des ventes -Honda de Boucherville - Sales Representative
Action Grenier Autogroupe
Boucherville, QC
$70,000 to $110,000 CAD / year
Full-time
The opportunity to join the #1 team in Quebec for Honda used car sales volume.

SUNPAN

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About The Role

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

Apply About employer

More about this job

Responsibilities

Manage customer accounts, respond to inquiries, process orders, and track orders through delivery while ensuring account accuracy and meeting customer requirements. Resolve customer concerns, collect payments, follow up on outstanding items, and coordinate with internal teams to provide a seamless customer experience.

Requirements

Requires at least three years of experience in customer or client service; order management experience is preferred. Candidates should be proficient in Microsoft Office, communicate effectively, manage multiple tasks with attention to detail, and work collaboratively in a fast-paced environment; SAP experience is an asset.

Skills

Customer Account Management
Customer Service
Order Processing
Order Management
Order Tracking
Issue Resolution
Payment Collection
Account Accuracy
Written Communication
Verbal Communication
Interpersonal Skills
Organization
Multitasking
Attention to Detail
Microsoft Office
SAP

Benefits

Paid Time Off
RRSP Matching
Health Spending Account
Extended Health Care
Medical Coverage
Dental Coverage
Vision Coverage
Paramedical Coverage
Employee Discounts
On-Site Parking
Team-Building and Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
Customer Account Management
Order Management
Order Processing
Order Lifecycle
Order Tracking
Customer Inquiries
Account Accuracy
Issue Resolution
Conflict Resolution
Payment Collection
Credit Cards
Wire Transfers
Cheques
Backorders
Warehouse Coordination
Cross-Functional Collaboration
Microsoft Office
SAP
Furniture
Home Furnishings
Commercial Spaces
Residential Spaces
Interior Design
Customer Relationships

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