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Added 7 mins ago
SP
Instructor, Heavy Equipment Truck & Transport (HETT)
Saskatchewan Polytechnic Alumni
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
…are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant…
Added 7 mins ago
SP
Instructor, Computer Systems Technology (Casual 2026-2027) Saskatoon Campus
Saskatchewan Polytechnic Alumni
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Temporary
Saskatchewan Polytechnic is committed to building a diverse and representative workforce that reflects the communities we serve. We recognize that First Nations, Métis, and Inuit peoples…
Added 7 mins ago
DC
Team Leader, Contract Services
Defence Construction Canada
Comox, BC
- Contract
The duties and responsibilities listed below are representative but not all-inclusive:
Added 7 mins ago
SP
Instructor, Computer Systems Technology (Casual - Fall 2026)
Saskatchewan Polytechnic Alumni
Regina, SK · Greater Regina Metropolitan Area
- Temporary
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Added 7 mins ago
EJ
Canada Registered Branch Associate Trainee
Edward Jones
Mississauga, ON
- Full-time
Responsibilities as a Registered Representative performed at the direction of the FA or independently based on branch processes for all existing clients may include:
Added 7 mins ago
MJ
Sales Representative
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MB · Rosenort, MB
- Full-time
Participate in trade shows, dealer events, and industry networking opportunities.
Added 1 hour ago
MC
Lead Data Centre Commissioning Engineer & Project Manager
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
- Full-time
Serve as the primary MCE project interface with the client, owner’s team, general contractor, trade contractors, OEMs, design engineers, controls providers, authorities having jurisdiction,…
Added 1 hour ago
RD
Senior Associate
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Vaughan, ON
- Full-time
Added 2 hours ago
MF
Group Benefits Sales Representative
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- Full-time
…shop construction employers across the province. As a multi-trade construction association, we provide advocacy, education, workforce development, group insurance benefits program and…
Added 2 hours ago
D
Personal Finance Advisor
Desjardins
Plessisville, QC · Caisse Desjardins de L'Érable
- Full-time
Mutual fund representative certificate – Autorité des marchés financiers
Added 3 hours ago
R
Senior Associate
RBC
Vaughan, ON
- Full-time
Added 4 hours ago
S
Customer Success Representative
SUNPAN
Toronto, ON · Scarborough, ON
- Full-time
…globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated…
Added 4 hours ago
SP
Technical Sales Representative – Automation & Packaging Equipment
Saturn Packaging Equipment
Montreal, QC
- Full-time
Occasionally participate in industry trade shows and customer visits across Canada
Added 4 hours ago
RB
Senior Associate
Royal Bank of Canada
Vaughan, ON
- Full-time
Added 5 hours ago
AP
Inside Sales Representative
Anton Paar
AB · Edmonton
- $64,000 to $69,000 CAD / year
- Full-time
We are looking for an enthusiastic and results-oriented Inside Sales Representative to join the Anton Paar Canada team. This position plays a key role in creating new business opportunities…
Added 5 hours ago
CW
President
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Vancouver, BC
- Full-time
The President of Canada Wood Group (CWG) provides strategic leadership and serves as the organization’s senior representative with governments, industry and international partners on behalf…
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Personal Finance Advisor
Desjardins
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Added 5 hours ago
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Surrey, BC · WSSC
- Full-time
Current registration as Investment Representative (IR).
Added 6 hours ago
3S
Outside Sales Representative - Construction Sales
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Due to continued growth, they are seeking an Outside Sales Representative to support and expand their presence within the commercial construction market while continuing to develop sales…
Added 6 hours ago
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Toronto - Development - Leasing Rep Sr - Mat Cover
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Toronto, ON
- Contract
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Added 7 hours ago
CS
Building Operator
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AB · Edmonton, AB
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Diploma or related trade certificate from a recognized educational institution is considered an asset
Added 7 hours ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 7 hours ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 7 hours ago
BS
Business Development Representative
Bushbalm Skincare
Ottawa, ON
- Full-time
The Business Development Representative is a full-time, vacant position. In this role you will be a results-driven Business Development Representative who will be working on converting…
Added 7 hours ago
D
Financial Planner, Development
Desjardins
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Be registered or eligible for registration as a Registered Representative

SUNPAN

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About The Role

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

Apply About employer

More about this job

Responsibilities

Manage customer accounts, respond to inquiries, process orders, and track orders through delivery while ensuring account accuracy and meeting customer requirements. Resolve customer concerns, collect payments, follow up on outstanding items, and coordinate with internal teams to provide a seamless customer experience.

Requirements

Requires at least three years of experience in customer or client service; order management experience is preferred. Candidates should be proficient in Microsoft Office, communicate effectively, manage multiple tasks with attention to detail, and work collaboratively in a fast-paced environment; SAP experience is an asset.

Skills

Customer Account Management
Customer Service
Order Processing
Order Management
Order Tracking
Issue Resolution
Payment Collection
Account Accuracy
Written Communication
Verbal Communication
Interpersonal Skills
Organization
Multitasking
Attention to Detail
Microsoft Office
SAP

Benefits

Paid Time Off
RRSP Matching
Health Spending Account
Extended Health Care
Medical Coverage
Dental Coverage
Vision Coverage
Paramedical Coverage
Employee Discounts
On-Site Parking
Team-Building and Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
Customer Account Management
Order Management
Order Processing
Order Lifecycle
Order Tracking
Customer Inquiries
Account Accuracy
Issue Resolution
Conflict Resolution
Payment Collection
Credit Cards
Wire Transfers
Cheques
Backorders
Warehouse Coordination
Cross-Functional Collaboration
Microsoft Office
SAP
Furniture
Home Furnishings
Commercial Spaces
Residential Spaces
Interior Design
Customer Relationships

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