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Sunrise Credit Union

Manager, Change Management & Internal Communications

Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 5 years of experience in change management, communications, or organizational development, including demonstrated leadership or supervisory experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Manager, Change Management & Internal Communications

Position Close Date: December 10, 2026

Location: To be determined

The Manager, Change Management & Internal Communications leads the planning and execution of organizational change initiatives and internal communications that strengthen employee engagement, change readiness, and communication effectiveness across Sunrise Credit Union.

Reporting to the Senior Manager, Learning & Organizational Development, this role works closely with business leaders and stakeholders to support organizational transformation through effective change management, employee communications, and engagement initiatives. The Manager also provides leadership to the Coordinator, Learning & Development and Specialist, Training, ensuring that learning, communications, and change management activities are coordinated to support organizational priorities, employee development, and Sunrise's cooperative values.

Key Responsibilities & Duties

Change Management Strategy & Leadership

•Develop and implement change management plans and activities that support the successful adoption of organizational initiatives and business improvements.

•Partner with business leaders, project teams, and People & Culture stakeholders to assess change impacts and build employee readiness across the organization.

•Coordinate communication, training, and stakeholder engagement activities for organizational change initiatives.

•Provide guidance and support to leaders on effective change management practices and employee engagement.

•Monitor change readiness, employee adoption, and implementation outcomes to identify areas for improvement.

Internal Communications & Engagement

•Develop and execute internal communications plans that ensure clear, consistent, and timely information sharing across the organization.

•Create messaging that connects employees to Sunrise's mission, strategic priorities, and cooperative values.

•Manage corporate newsletters, intranet content, executive communications, and other internal communication channels.

•Partner with senior leadership to ensure alignment, transparency, and consistency in organizational messaging.

•Evaluate communication effectiveness and employee feedback to improve engagement and information sharing.

Leadership & Team Development

Lead, coach, and mentor the Coordinator, Learning & Development and Specialist, Training, ensuring effective coordination and delivery of learning and training initiatives.

Establish team priorities, performance expectations, and development opportunities aligned with organizational objectives.

Support the implementation of learning and development programs, ensuring alignment with change management and internal communications activities.

Promote collaboration, innovation, and cross-functional teamwork across the People & Culture group.

Partner with internal stakeholders to identify training and communication needs that support organizational initiatives.

Organizational Culture & Engagement

Support employee engagement surveys, feedback initiatives, and related action planning to strengthen organizational culture.

Partner with People Operations and business leaders to reinforce Sunrise's cooperative values and employee engagement priorities.

Champion inclusive and accessible communication practices that promote belonging, transparency, and trust.

Support initiatives that strengthen employee connection, collaboration, and engagement during periods of organizational change.

Reporting & Continuous Improvement

Track and report on change management effectiveness, communication engagement, and employee adoption metrics.

Identify opportunities to improve internal communication channels, change management practices, and training coordination.

Prepare reports and recommendations for the Senior Manager, Learning & Organizational Development on program outcomes and areas for improvement.

Support organizational initiatives by acting as a liaison between employees, business leaders, and project teams.

Education & Qualifications

Post-secondary degree in Communications, Business Administration, Human Resources, or Organizational Development.

Minimum 5 years of experience in change management, communications, or organizational development, including demonstrated leadership or supervisory experience.

Or an equivalent combination of education and experience.

Experience developing and delivering internal communications plans for organizational initiatives.

Experience leading teams, coordinating cross-functional activities, and engaging stakeholders across different organizational levels.

Preferred

Certification in Change Management (Prosci, CCMP) or CPHR designation.

Experience in a credit union, cooperative, or purpose-driven financial institution.

Strong understanding of adult learning and leadership development.

Familiarity with digital communication platforms (SharePoint, etc.).

Core Skills & Competencies

Strong understanding of change management principles, with the ability to plan and execute initiatives that support employee readiness and adoption.

Excellent written and verbal communication, facilitation, and storytelling skills, with experience developing engaging content for diverse audiences.

Demonstrated ability to lead, coach, and develop teams while fostering collaboration and accountability.

Strong interpersonal and relationship management skills, with the ability to build trust and collaborate effectively across the organization.

Ability to translate organizational priorities into actionable change management and communication plans.

Strong critical thinking and analytical capabilities to assess change impacts, evaluate communication effectiveness, and develop practical solutions.

Experience with digital content creation, intranet platforms, and communication tools that support employee engagement.

Understanding of employee engagement practices, cooperative values, and inclusive communication approaches.

Highly motivated, adaptable, and proactive, with strong organizational skills and the ability to manage competing priorities independently.

Why Sunrise?

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated - and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs; individualized training and development programs and incentive pay plan.

We thank all applicants, but only those selected for an interview will be contacted.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Lead organizational change initiatives and internal communications to strengthen employee readiness, engagement, and adoption of organizational priorities. Manage and develop the learning and training team, coordinate stakeholder communications and training, and monitor outcomes to recommend improvements.

Requirements

Requires a post-secondary degree in Communications, Business Administration, Human Resources, or Organizational Development, or an equivalent combination of education and experience, plus at least five years of relevant experience including leadership or supervisory experience. Candidates should have experience developing internal communications plans, leading teams, coordinating cross-functional work, and engaging stakeholders; change management certification or CPHR designation is preferred.

Skills

Change Management
Internal Communications
Employee Engagement
Stakeholder Engagement
Team Leadership
Coaching and Mentoring
Organizational Development
Communication Planning
Facilitation
Content Creation
Intranet Management
Change Readiness Assessment
Training Coordination
Performance Measurement
Inclusive Communication
Cross-Functional Collaboration

Benefits

Training and Development Programs
Incentive Pay Plan

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Internal Communications
Organizational Development
Employee Engagement
Change Readiness
Stakeholder Engagement
Learning and Development
Training
Adult Learning
Leadership Development
Prosci
CCMP
CPHR
SharePoint
Intranet
Corporate Newsletters
Executive Communications
Communication Planning
Employee Adoption
Engagement Surveys
Cooperative Values
Inclusive Communication
Digital Content Creation
Performance Metrics
Credit Union

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