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Added 55 mins ago
Representative, Customer Service - Voice
MEDITERRANEAN SHIP.INC.
Vancouver, BC
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 55 mins ago
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
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The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
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Supervisor, Claims
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Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
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Groups - Représentant(e) bilingue des ventes de groupes/ Group Sales Representative (Contract term)
Sunwing
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Contract
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Groups - Représentant(e) bilingue des ventes de groupes/ Group Sales Representative (Contract term)
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Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
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Sunwing Vacations Group

Groups - Représentant(e) bilingue des ventes de groupes/ Group Sales Representative (Contract term)

Laval, QC, Canada

Working hours: 35 hours per week
Posting language: English
Posted: Oct 1, 2026

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Original job description

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

About Us

Sunwing Travel Group is the largest vertically integrated travel group in North America. We are looking for EPIC talent - entrepreneurial, passionate, innovative, and customer-focused - to contribute to our mission: “Passionate people making vacation dreams come true.”

The Position

As a Bilingual Group Sales Representative, you will generate new sales through excellent customer service, strong relationship-building, customer loyalty development, product knowledge, and sales skills. The role focuses on maximizing margins and maintaining the integrity of all reservations in the system.You will report to the Group Sales Supervisor and Group Sales Support Supervisor. This position will be based in Laval, Quebec.

Schedule: Full-time, 35 hours per week
Shift: Variable according to business needs
Hours of operation: Monday to Friday, 9:00 a.m. to 5:00 p.m.
Work arrangement: Hybrid (remote and office work according to a set schedule)

Your Responsibilities

Develop and maintain relationships with assigned accounts to encourage repeat business.
Respond promptly to all communications.
Handle group inquiries and quote requests by phone and email.
Prepare quotes in accordance with commercial guidelines.
Perform cross-selling and upselling on every call.
Sell additional options, including group seating, Elite Plus, excursions, insurance, and other travel products.
Follow up on quotes and close sales.
Manage group files, contracts, invoices, and file maintenance.
Process payments and verify the accuracy of accounting information before submitting documents.
Reconcile files after receipt of final payment.
Inform groups of any schedule changes.
Maintain product knowledge and participate in ongoing training.
Answer telephone queues when required.
Provide exceptional customer service in both English and French.

Your Profile

Diploma in Tourism or Travel Management, or three (3) years of experience in the travel industry.
Bilingual in English and French, both written and spoken.
OPC (Quebec) or TICO (Ontario) certification*, or the ability to obtain certification as part of the employment requirements.
Excellent time-management skills and the ability to manage multiple tasks simultaneously.
Strong customer service skills.
Strong communication and interpersonal skills.
Good computer skills, including proficiency with Microsoft Office.
Strong sales and relationship-building skills.
Ability to work independently while also contributing effectively to a team environment.
Attention to detail and strong organizational skills.

*TICO/OPC Certification

TICO (Ontario) or OPC (Quebec) certification is considered an asset at the time of hire.

If you do not currently hold this certification, you will be required to obtain it as part of your employment. Fees are associated with the examination and certification process.

The company will cover the cost of the first examination attempt; any subsequent attempts will be at the employee’s expense.

What We Offer

A hybrid work arrangement (remote and office work according to a set schedule).
A dynamic, passionate team that loves travel.
An open-concept workspace that encourages collaboration.
Excellent travel benefits.
A comprehensive employee benefits program.
A group RRSP with employer contributions.
Career advancement opportunities.
Free parking.
Opportunities to give back to the community through our social responsibility initiatives.
See for yourself: @sunwinglife

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

Diversity, Equity & Inclusion

Diversity makes us EPIC. We foster a culture where everyone can be their authentic selves while being part of the team.

Wellness & Prevention

In partnership with White Ribbon, we implement policies and programs focused on supporting victims and preventing violence and harassment.

Overall Well-Being

We support employee well-being to help our people be EPIC, both professionally and personally.

Learning & Development

We offer skills development programs as well as individual and team leadership programs.

Accommodation measures are available throughout the recruitment process. If you require accommodation, please email Kmatar@sunwing.ca.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca

Apply About employer

More about this job

Responsibilities

The role involves generating new sales through relationship-building, managing group inquiries, and preparing quotes while maximizing margins. Responsibilities also include managing group files, processing payments, and providing exceptional customer service in both English and French.

Requirements

Candidates must have a diploma in Tourism or Travel Management or three years of industry experience. Proficiency in both English and French is required, along with strong sales, organizational, and computer skills.

Skills

Customer service
Relationship building
Sales
Cross-selling
Upselling
Group sales
Contract management
Invoicing
Time management
Communication
Interpersonal skills
Microsoft Office
Organizational skills
Bilingualism
Product knowledge

Benefits

Travel benefits
Group RRSP with employer contributions
Career advancement opportunities
Free parking

Visa sponsorship

Not detected in the job text

Hiring contact email

Kmatar@sunwing.ca

Keywords

Travel industry
Group sales
Tour operator
Customer loyalty
Reservations
Contract management
Invoicing
Cross-selling
Upselling
Microsoft Office
OPC certification
TICO certification
Bilingual
Hybrid work
Sales representative
Account management

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