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Operations Support Agent - 6 Month Contract
Sunwing Vacations Group
Toronto, ON
Under Sunwing Vacations, we are looking for an Operations Support Agent to join us in making vacation dreams come true. As the Operations Support Agent, you provide customer care and…
Operations Support Agent
Desjardins
Saint-Boniface, QC · Caisse Desjardins de Saint-Boniface
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Operations Support Agent
Desjardins
Montreal, QC · Caisse populaire Desjardins d'Hochelaga-Maisonneuve
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards
Operations Support Agent, Mix
Desjardins
Sainte-Justine, QC
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Operations Support Agent
Desjardins
Beloeil, QC · Caisse Desjardins de Beloeil-Mont-Saint-Hilaire
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Operations Support Agent
Desjardins
Sept-Îles, QC · La caisse populaire Desjardins de Sept-Iles
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Operations Support Agent
Desjardins
Saint-Boniface, QC · Caisse Desjardins de Saint-Boniface
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Operations Support Agent
Desjardins
Shawinigan, QC · Caisse Desjardins du Centre-de-la-Mauricie
Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Conseiller(ère) en support technique / Technical Support Agent
Progitek / Dentitek
Quebec, QC
Full-time
As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart…
Conseiller(ère) en support technique / Technical Support Agent
Valsoft Corporation
Remote, Canada
Full-time · Remote
As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart…
Conseiller(ère) en support technique / Technical Support Agent
Valsoft Corporation
Remote, Canada
Full-time · Remote
As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support dental clinics at the heart…
Operations Support Team Member
AvPosts
Calgary, AB
Full-time
OPERATIONS SUPPORT TEAM (OST) MEMBER Air Partners is currently seeking a talented, customer service oriented and enthusiastic Ramp Agent to join our growing team. If you thrive in an…
Outdoor Spa Operations Agent
HR_RH
Whistler, British Columbia
Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
Field Operations Agent, Poconos (Temp/Seasonal)
Bullpen Capital
Field, BC
Temporary
As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a…
Operational Support Agent, Commercial Lines
Desjardins
Aurora, ON
Full-time
As an operational support agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or…
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, Ontario · Quebec, Quebec · Newfoundland and Labrador · Nova Scotia · Prince Edward Island · TPCA Waterloo
Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 hour ago
Operations Agent
National Bank of Canada
Laval, QC
Full-time
A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your…
Regional Client Care Support Agent, GTA Region
VCA Animal Hospitals
Toronto, ON · Scarborough, ON
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VCA Canada’s GTA region is seeking Regional Client Care Support Agents to provide dedicated phone support coverage for multiple clinics across the Greater Toronto Area. This team ensures…
Senior Operations Agent
National Bank of Canada
Vancouver, BC
Full-time
A career as a Senior Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of…
Contact Centre Agent - Support Services
YMCA of Greater Toronto
Toronto, ON
Part-time
The Contact Centre Agent – Support Services, plays a crucial support role by managing member account updates, processing service requests, and maintaining accurate data behind the scenes.…
Network Engineer, Operations & Support
Meta
Quinte West, Ontario
Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future generation coordination products and…
Network Engineer, Operations & Support
Meta
Quinte West, Ontario
Meta is seeking a Network Engineer to support the reliability and performance of its production network infrastructure. In this role, you will own operational responsibilities across…
Customer Support Agent
Roam
Toronto, ON
$50,000 to $55,000 CAD / year
Full-time
…profitable, growing fast, and headquartered in Toronto, Canada, with operations across…
User Safety & Risk Operations Agent
Accenture
St. Catharines, ON
Full-time
As a User Safety & Risk Operations Agent, you'll investigate, assess, and act on some of the most complex and consequential cases on the platform. Your day-to-day will include:
Network Engineer, Operations & Support (OSP)
Meta
Quinte West, Ontario
Experience supporting incident response and on-call operations, including coordinating vendors under time pressure and communicating clearly with stakeholders

Sunwing Vacations Group

Operations Support Agent - 6 Month Contract

Toronto, ON, Canada

Apply by: Sep 25, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Operations Support Agent manages flight schedules, seat maps, and airline reconciliation reports while providing customer care support for irregular operations. They act as a primary point of contact for internal departments to resolve booking discrepancies and handle customer concerns.

Requirements

Candidates must have a minimum of 3 years of experience in the travel or airline industry with strong customer service skills. Proficiency in MS Office and the ability to work independently under pressure are essential requirements for this role.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Contract

Work arrangement

On-site

Skills

Customer service
Travel industry knowledge
Flight scheduling
Data accuracy
Problem solving
Communication skills
Multi-tasking
MS Office
Outlook
Word
Excel
Decision making
Conflict resolution
Reporting
Attention to detail

Benefits

Travel perks
Free parking
Collaborative workspace
Learning and development opportunities
Holistic wellbeing programs

Minimum pay

$22.14

Maximum pay

$26.04

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

Operations Support
Travel Industry
Airline
Flight Schedules
Seat Maps
Passenger Name Record
PNR
Sabre
Customer Care
Irregular Operations
IROPS
Refund Claims
Data Accuracy
MS Office
Outlook
Word
Excel
Tour Operator
Booking Management
Customer Satisfaction
Conflict Resolution
Reporting
Communication
Problem Solving
Multi-tasking
Travel Perks
Contract

Original job description

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for an Operations Support Agent to join us in making vacation dreams come true. As the Operations Support Agent, you provide customer care and customer focus development support to airports, destination, and other customer facing departments across the airline, tour operations and destination services. This position is also responsible for ensuring flight schedules, seat maps and airline reconciliation reports are processed accurately and in a timely fashion. The individual is this position is responsible for communicating schedule changes internally and externally for customer advisement based on departure date prioritization. The Operations Support Agent position also ensures the commercial welfare of our customers from the start to the finish of their journey. Apply now and have your career soar to new heights - under our wing!

What You’ll Do:

Input & manage flight schedules and seat maps into Tour Operator selling systems
Action flight schedule changes (flight times, consolidations, cancellations) and communicate same including instructions pertaining to customer options for protection and compensation if necessary.
Resolve missing/failed Passenger Name Record (PNR) cases
Review daily comparison reports to identify discrepancies between TTS bookings and corresponding Sabre PNRs and take corrective actions to ensure data accuracy.
Monitor the Operations Dashboard to ensure all discrepancies - such as PNR creation failures, cancellations, name corrections, booking modifications, seat selections, and baggage purchases - are promptly resolved.
Manage and audit all e-Package bookings
Communicate all irregular operations (IROPS) affecting, or with potential to affect, customer satisfaction to the business. First point of contact for the business for customer related concerns.
Take support calls from internal departments requesting more information and providing situational guidance with respect to customer care as needed
Oversee customer disposition during IROPS and other non-standard airport or destination situations and take actions to improve disposition by offering customer care guidance through messaging, alternate care initiatives/options, compensation or escalation as required, this includes monitoring social media.
Source and purchase protection for overbooked, delayed, missed flights and hotels as required while balancing customer needs with sound commercial decision making.
Action all no shows, go shows and name changes within 24hrs of receipt.
Investigate, process all refund claims associated with the Airline Passenger Protection regulation within the 30-day allotted time frame.

What You’ll Need:

Minimum 3 years Travel or Airline industry sales or customer service experience
Ability to work well under pressure, work independently, be flexible, reliable & prioritize workload.
Skilled with MS Office (Outlook, Word, Excel).
Must possess excellent communication skills, both verbal and written
Demonstrates initiative and creativity with problem solving and decision-making skills.
Detailed oriented, organized and capable of multi-tasking

What We Offer:

Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel-loving team!
Great travel perks!
Free Parking
Open concept, collaborative workspace
See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]

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