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Added 5 mins ago
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Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
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Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Part-time
Lead department in accordance with company presentation standards
Added 5 mins ago
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Senior Analyst, Supply and Demand Planning
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- $79,958 to $104,944.35 CAD / year
- Full-time
Lead forecast review meetings with key sales accounts, incorporating customer insights and business updates to refine demand forecasts and improve accuracy.
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Chief Administrative Officer (CAO)
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…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
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Health Care Aide
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Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME - 00070436571
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- Full-time
We are seeking an experienced Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME to lead profitability and cost management transformation initiatives for enterprise…
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Research Assistant - Public Engagement
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Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
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Supervisor, Program
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
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Added 5 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
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- Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
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SALES SUPPORT- Fixed Term Contract
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Montreal, QC
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Assist with market research, lead generation activities, and prospect tracking.
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Assistant, Diagnostic Imaging
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Overnight Lead Department Manager
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Thunder Bay, ON
- Full-time
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Added 20 mins ago
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Senior Analyst, Supply and Demand Planning
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Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
Lead forecast review meetings with key sales accounts, incorporating customer insights and business updates to refine demand forecasts and improve accuracy.
Added 20 mins ago
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chef de quart - Store# 03772, CARREFOUR DON QUICHOTTE
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- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 20 mins ago
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shift supervisor - Store# 04860, WESTNEY AND KINGSTON
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Ajax, ON
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…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
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chef de quart - Store# 84585, LACHINE - 32 AV
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Montreal, QC
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…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
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shift supervisor - Store# 83225, BOYS ROAD & TRANS-CANADA
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Duncan, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 20 mins ago
SI
Retail Operations Supervisor
Staples Inc.
Edmonton, AB
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As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 35 mins ago
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Educational Technology and Multimedia Project Coordinator
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- Full-time
Lead and support educational technology projects aimed at enhancing teaching and learning experiences.
Added 35 mins ago
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Senior Project Manager
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Calgary, AB
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Super Micro Computer

Sr. Service Technician

Quebec, QC, Canada

$35.00/hr - $39.00/hr

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Job details

Pay: $35.00/hr - $39.00/hr
Apply by: Nov 9, 2026
Experience: 3+ years of experience in servicing complex X86 systems and parts
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Req ID: 29805

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

This is a full-time position within the Supermicro Global Service Team. Supermicro is seeking a Sr Service technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr Service technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under Technical Account Manager direction and take ownership of customer base
Demonstrate ability to be self-sufficient in the field
Able to defuse challenging situations
Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
The ability to produce meaningful reports and metrics is a plus
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Travel is required (up to 50%)

Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
3+ years of experience in servicing complex X86 systems and parts
Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Emphasize break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication skills, project management skills, solid time management skills
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Must possess an excellent ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Individuals must be able to work effectively in a high-pressure environment
Full professional proficiency in English (read/write/speak)
Must be punctual and detail-oriented
Familiarity with Linux is a plus

Salary Range

$35.00/hr - $39.00/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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More about this job

Responsibilities

The Sr. Service Technician will perform on-site and remote troubleshooting to resolve complex technical issues on Supermicro server equipment. They are responsible for driving customer satisfaction, managing repair cycles, and providing 2nd line support to resellers.

Requirements

Candidates should have at least 3 years of experience servicing complex X86 systems and possess strong hardware diagnostic skills. A bachelor's degree in a technical field is preferred, though an associate degree or equivalent military experience will be considered.

Skills

Server troubleshooting
Hardware diagnostics
Field engineering
Preventive maintenance
Technical support
X86 systems
Linux
Windows
BIOS
Driver management
Project management
Time management
Customer service
Root cause analysis
Reporting
Training

Benefits

Bonus programs
Equity award programs

Visa sponsorship

Not detected in the job text

Keywords

Supermicro
Server
Storage
Networking
Data Center
Cloud Computing
Hadoop
IoT
Fieldwork
X86
Hardware diagnostics
BIOS
Drivers
Linux
Windows
Troubleshooting
Preventive maintenance
Technical Account Manager
Enterprise environment
Break/fix

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