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Added 5 mins ago
CC
District Sales Manager
Crossroads C&I
Calgary, AB
- Full-time
Added 5 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Labrador City, NL
- Full-time
Added 20 mins ago
GO
Environmental Enforcement Specialist (REPOST)
Government of Manitoba
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Added 20 mins ago
DH
Night Audit Manager
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Edmonton, AB
- Full-time
Added 20 mins ago
RC
Account Manager
Rexel Canada
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
Added 20 mins ago
RC
Account Manager
Rexel Canada
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $65,000 to $75,000 CAD / year
- Full-time
Added 20 mins ago
TC
Assistant Store Manager Winners - Moncton
TJX Canada – Winners, Marshalls, HomeSense
Moncton, NB
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Added 20 mins ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
Added 20 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
Added 20 mins ago
CC
National Account Manager
Cogent Communications
Mississauga, ON
- Full-time
Added 20 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 20 mins ago
S
Team Lead, Accounts Payable
SECURE
Calgary, AB
- Other
Added 35 mins ago
RB
Client Advisor
Royal Bank of Canada
Richibucto, NB
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 35 mins ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 35 mins ago
RB
Client Advisor
Royal Bank of Canada
Smooth Rock Falls, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 50 mins ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
Added 50 mins ago
D
Brand Manager – Danone Canada
Danone
Toronto, ON
- $72,000 to $110,000 CAD / year
- Full-time
We are looking for an exceptional marketer to join the Danone Canada team as a Brand Manager, based in either our Toronto or Boucherville locations. This role will help elevate a group of…
Added 50 mins ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Port Coquitlam, BC
- Full-time
Added 50 mins ago
D
Brand Manager – Danone Canada
Danone
Toronto, ON
- $72,000 to $110,000 CAD / year
- Full-time
We are looking for an exceptional marketer to join the Danone Canada team as a Brand Manager, based in either our Toronto or Boucherville locations. This role will help elevate a group of…
Added 50 mins ago
TC
Assistant Store Manager Homesense - Milton
TJX Canada – Winners, Marshalls, HomeSense
Milton, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Added 50 mins ago
VS
Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
- Full-time
- Remote
The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following…
Added 50 mins ago
SS
Marketing Manager
Smart, Savvy + Associates
AB
- Full-time
This Marketing Manager role offers the opportunity to do exactly that. As marketing continues to evolve into a strategic business partner within the organization, they're looking for an…
Added 50 mins ago
OC
Account Manager, Outside Sales
OOCL CANADA INC.
Toronto, ON
- $83,000 to $93,000 CAD / year
OOCL Logistics provides logistics and supply-chain solutions for customers with international and domestic needs. As an Account Manager in outside sales, you will develop new business,…
Added 1 hour ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
Added 1 hour ago
W
(CAN) Consumables Associate
Walmart
Whitehorse, YT
- Part-time

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

Apply About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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