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Added 10 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Full-time
Handle customer cases and resolve them according to Poppy Barley’s values; onboarding support as required
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 11 mins ago
MS
Sales Manager
Michaels Stores
Grande Prairie, AB
- Part-time
Store - GRANDE PRAIRIE, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 25 mins ago
CR
Office Manager
COGIR Real Estate
Kelowna, BC
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 25 mins ago
RC
Account Manager
Rexel Canada
London, ON
- $65,000 to $75,000 CAD / year
- Full-time
As the Account Manager based in London, ON you will develop strategies to increase sales growth in our existing customer database. Reporting to the Regional Sales Manager, you will also…
Added 25 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Toronto, ON
- Full-time
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Added 26 mins ago
Growth Marketing Manager
MongoDB
Toronto, ON
As a Growth Marketing Manager focused on driving growth and adoption of Voyage AI by MongoDB, you will develop and execute growth programs that increase awareness, engagement, and continued…
Added 26 mins ago
SA
Operations Coordinator (Remote - Canada)
Smart Apartment Data
Remote, Canada
- Other
- Remote
Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
Added 55 mins ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Assist Quality Assurance Manager in follow up on various tasks:
Added 55 mins ago
A
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
- Full-time
…Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you're…
Added 56 mins ago
SC
Front End - Supervisor Front End - Full Time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
- Full-time
The front-end supervisor is required to deliver exceptional customer service at all times.
Added 1 hour ago
C
Accounts Receivable Coordinator
CPCS
ON · Ontario, Canada
- $50,000 to $58,000 CAD / year
- Full-time
Respond to Project Manager inquiries, maintain good customer relations, and solve problems.
Added 1 hour ago
GS
SENIOR BUSINESS DEVELOPMENT EXECUTIVE – RMC SOLUTIONS
Giatec Scientific Inc.
Ottawa, ON
- Full-time
…building the credible network that drives pipeline and long-term customer…
Added 1 hour ago
T
Customer Experience Associate
TD
Langley (District), BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Customer Experience Associate
TD
Sault Ste. Marie, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banker- Etobicoke- Future Opportunities
TD
Toronto, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
B
Coordinator, Operations - CAN - AB - Fort Mcmurray - Tiaganova Cres - R26-09924
BrandSafway
AB · Wood Buffalo, AB
- Full-time
We are currently seeking a Fleet Coordinator for our Fort McMurray office. Reporting to the Operations Manager, the Fleet Coordinator role is essential to maintaining fleet reliability,…
Added 1 hour ago
P
Regional Service Manager (RSM007)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Regional Service Manager – Eastern Canada (Security Systems/Building Management)
Added 1 hour ago
BM
Key Holder - Mayfair
Brand Momentum
AB · Edmonton, AB
- $19 CAD / hour
- Part-time
…experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet…
Added 1 hour ago
CM
Workflow Automation & IT Support Specialist
Colonnade Management Inc.
Ottawa, ON
- Full-time
Reporting to the IT Manager, the Workflow Automation and IT Support Specialist designs, develops, deploys, and supports automated business workflows while providing hands-on IT support…
Added 1 hour ago
FL
Key Account Manager - Aftermarket
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
Convert competitive lubricant programs to FUCHS-approved products while ensuring successful implementation and customer onboarding.
Added 2 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing Seniors Living
Victoria, BC
- $26.53 CAD / hour
- Part-time
…families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate…
Added 2 hours ago
T
Account Manager II
TD
Yorkton, SK
- Full-time
The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its…
Added 2 hours ago
T
Account Manager I
TD
Calgary, AB
- Full-time
…products/services. The role is accountable for delivering a superior customer experience while ensuring compliance requirements and minimizing operational risk. The Account Manager I is…
Added 2 hours ago
T
Financial Planner
TD
Toronto, ON
- Full-time

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

Apply About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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