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Added 12 mins ago
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Product Designer
Jobright.ai
Canada
- Full-time
…search process and helps users reach better job outcomes. The Product Designer shapes digital products from problem definition through implementation by defining user flows, creating and…
Added 12 mins ago
SW
Financial Consultant - Ottawa
Scotia Wealth Management
Ottawa, ON
- Full-time
Added 12 mins ago
JO
Territory Sales Manager Manitoba
JELD-WEN of Canada
Dufferin, MB
- Full-time
Prospect and develop new accounts to expand market share in our window and door product categories
Added 12 mins ago
DD
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Charlottetown, PE
- Part-time
Maintains exceptional product knowledge and industry trend knowledge
Added 12 mins ago
FL
Key Account Manager - Aftermarket
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
Develop and execute account growth plans focused on revenue expansion, margin improvement, product adoption, and retention.
Added 12 mins ago
FL
Sales Representative
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
This is not a traditional product-selling role. Success comes from understanding customer equipment, operating conditions, maintenance practices, and reliability challenges, then…
Added 12 mins ago
KA
Delivery Driver (Non-CDL)
Keystone Automotive Operations
Cornwall, ON
- Full-time
Added 12 mins ago
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Back End Developer
VySystems
Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 12 mins ago
TL
Jacksons Landing Server
The Landing Restaurant Group
Burlington, ON
- Full-time
…The Landing Group is excited to showcase a truly fantastic product and…
Added 12 mins ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…materials leadership and the board rely on, partnering closely with Product, Engineering, Go-to-Market, Finance, and Operations. You will also help steer a focused set of cross-functional…
Added 12 mins ago
V
Client Success Representative
Vistera
Coquitlam, BC
- $80,000 to $85,000 CAD / year
- Full-time
Be the voice of the expert internally: Surface trends, blockers, and feature requests to Product, Marketing, and Leadership to continuously improve the expert experience. Seek out and…
Added 12 mins ago
HS
Senior Java Software Engineer
Henry Schein One Canada
Surrey, BC
- $130,000 to $142,000 CAD / year
- Full-time
…across the United States. Engineers in Canada work closely with product and engineering partners to build scalable features, improve system performance, and strengthen the reliability of a…
Added 12 mins ago
P
Partnerships Manager (Key Opinion Leaders (KOL)/ Creators)
Punt
Vancouver, BC
- Full-time
Onboard partners: Get new partners set up with what they need to start posting, such as referral links or codes, briefs, and product walkthroughs.
Added 13 mins ago
Retail Associate - Hourly - Stores
Fossil Group
AB
Added 13 mins ago
In-store Merchandiser
JD Sports / Livestock / Size?
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
As a part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilizing the latest fashion trends. You will create…
Added 13 mins ago
In-store Merchandiser
JD Sports / Livestock / Size?
London, ON
As a part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilizing the latest fashion trends. You will create…
Added 13 mins ago
In-store Merchandiser
JD Sports / Livestock / Size?
Quebec, QC
As a part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilizing the latest fashion trends. You will create…
Added 28 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Duncan, BC
- Full-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 28 mins ago
Solutions Analyst, Support
Teifi Digital
Vancouver, BC
Several years' experience as a Solutions Analyst, Senior Business Analyst, Technical BA, Product Owner, or similar role on eCommerce or systems integration projects.
Added 28 mins ago
CS
Legal Counsel
Canadian Solar Inc.
Kitchener, ON
- $130,000 to $150,000 CAD / year
- Full-time
Manage legal risk and mitigation strategies in relation to product liability, IP, logistics, tariffs and duties, and cross-border sales.
Added 28 mins ago
SI
Senior Director, Revenue Management
Saputo Inc.
Georgetown, ON · Vaughan, ON · Montreal, QC
- Full-time
…Sales, Marketing, Finance, Supply Chain, Operations, Category & Product Management, Commercial R&D, and Technology to translate market, customer, commodity, and cost dynamics into…
Added 28 mins ago
S
Parts & Services Sales Representative
Sandvik
Calgary, AB · Leduc, AB · Prince George, BC · Surrey, BC · Vancouver, BC · BC · Winnipeg, MB · Barwick, ON · Red Lake, ON · Saskatoon, SK · British Columbia
- Full-time
Provide customer feedback to Product Line Managers to support product offerings.
Added 33 mins ago
LC
Software engineer
LotusFlare Canada Inc
North York, ON
- From $69.17 CAD / hour
- Full-time
- On-site
Operate automatic or other testing equipment to ensure product quality
Added 42 mins ago
P
Senior Product Manager, Digital Assets Squad
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 42 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Apply by: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

Original job description

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

Apply About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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