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Added 15 mins ago
PC
Specialist IT App Support, Retail Applications
Parkland Corporation
Calgary, AB
- Full-time
…operational support at level 3 for PDI Retail and other Retail systems. This position collaborates closely with Senior Leaders and Sunoco’s various Retail business units to ensure that…
Added 15 mins ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 16 mins ago
Senior Contracts Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Senior Contracts Specialist, Pacific Link (Contract). In this position, you will play a key role in developing and executing sourcing and…
Added 31 mins ago
S
Manufacturing Engineer
Shred-tech
Cambridge, ON
- Full-time
As a Manufacturing Engineering Specialist at Shred-Tech, you will play a key role in optimizing manufacturing operations, supporting new product introductions, and driving continuous…
Added 1 hour ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
…commercial compliance, change management, reporting, contract systems administration, and closeout activities while acting as a functional business resource for contract management tools…
Added 1 hour ago
CI
System Test Specialist
Calian in Space & Technology
Ottawa, ON
- Contract
Validate the capability of systems to meet functional, non-functional, system and performance requirements.
Added 1 hour ago
E
Software Testing Specialist
EPITEC
Ottawa, ON
- Contract
…verification methodologies. You will work closely with software engineering, architecture, and validation teams to deliver scalable automation frameworks and comprehensive testing…
Added 1 hour ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
Extracts, transforms and analyzes complex information from a variety of database servers and clinical systems.
Added 1 hour ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 1 hour ago
R
Governance, Risk, and Compliance Analyst
Raise
Calgary, AB
- Full-time
bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Engineering (Electrical/Computer/Software), or a related discipline
Added 1 hour ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Valleyfield, PE
- $30 to $45 CAD / hour
- Contract
Added 1 hour ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Saint-Jérôme, QC · St-Jérôme, QC
- $30 to $45 CAD / hour
- Contract
Added 1 hour ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
- Contract
Added 1 hour ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Longueuil, QC
- $30 to $45 CAD / hour
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Châteauguay, QC
- $30 to $45 CAD / hour
- Contract
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Terrebonne, QC
- $30 to $45 CAD / hour
- Contract
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Brossard, QC
- $30 to $45 CAD / hour
- Contract
Added 1 hour ago
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Laval, QC
- $30 to $45 CAD / hour
- Contract
Added 1 hour ago
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Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
Montreal, QC
- $30 to $45 CAD / hour
- Contract
Added 2 hours ago
H
Consultant Specialist, Collateral Treasury
HSBC
Toronto, ON
- Full-time
Strengthen collaboration across the global engineering team through joint development, code reviews and knowledge sharing
Added 2 hours ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder…
Added 2 hours ago
S
Senior AI Developer
Seequent
Vancouver, BC
- Full-time
Collaborate with global engineering, operations, product, and data science teams to deliver shared AI capabilities.
Added 2 hours ago
DC
Facilities Maintenance Supervisor
Det'on Cho Corp
NT
- Full-time
…safety of Det’on Cho buildings, properties, grounds and building systems. The role supervises the facilities team and contractors to keep workplaces and properties safe, functional,…
Added 3 hours ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…

Closed listing

Supercrew

Client Support Specialist

Winnipeg, MB, Canada

$50,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50,000 CAD / year
Job type: Full-time
Closing date: Nov 7, 2026
Experience: 1–2+ years of customer service or technical support experience.
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

Supercrew is one of Manitoba's fastest growing tech companies. We build the all-in-one app that trades businesses use to run their crews: it clocks crews in automatically, tracks the job site, and gets payroll ready before you ask. Our mission is to automate complicated tasks for the hardest working people in the world.

The Role

We're hiring a Client Support Specialist to join our support team and be the first voice our customers hear when they need help. You'll blend customer support, hands-on technical troubleshooting and customer success - solving problems quickly today and helping customers get more value from Supercrew tomorrow.

You'll be supporting busy, non-technical users: contractors, foremen and office managers who need answers fast so their crews can get back to work. Clear communication, patience and follow-through matter as much as technical skill.

This role is ideal for someone who takes extreme ownership of every ticket, enjoys problem solving, and thrives in a fast-moving, collaborative environment.

What You'll Be Doing

Customer support:

Respond to customer questions by phone, email, text and chat, owning each conversation from first contact to resolution.
Manage a queue of tickets across multiple priorities, keeping response and resolution times on target.
Stay calm and constructive with frustrated customers, turning tough conversations into good experiences.
Keep clear, accurate notes on every customer interaction in our CRM.

Technical support:

Troubleshoot issues across our iOS, Android and web apps - clock-ins, GPS and location, timesheets, payroll exports and account setup.
Reproduce bugs, gather the details developers need, and escalate clearly to our product and engineering teams.
Follow every escalated issue through to a fix and close the loop with the customer.

Customer success:

Help new customers get set up and their crews using the app in their first weeks.
Spot customers who are struggling or at risk, and step in before small problems become cancellations.
Answer billing and subscription questions and resolve account issues.

What We're Looking For

Experience:

1–2+ years of customer service or technical support experience.
Experience supporting SaaS or software products considered an asset.

Communication:

Excellent English communication, both written and verbal.
Comfortable handling difficult or frustrated customers with patience and professionalism.

Technical and problem-solving:

Strong troubleshooting and problem-solving abilities.
Strong computer and digital literacy.
Comfortable learning and supporting a SaaS and mobile application.

Organization and ownership:

Ability to manage multiple tickets and priorities at once.
Strong attention to detail.
Ability to work independently.
Reliable follow-through and time management.

Nice-to-Haves

Experience with HubSpot or another CRM.
Experience with Aircall or other VoIP phone systems.
Experience with Stripe or subscription-based businesses.
Basic understanding of GPS and location services.
Experience troubleshooting iOS and Android apps.
Experience working with developers or technical teams.
Experience with construction, field-service, workforce-management or time-tracking software.

Compensation & Benefits

Salary: $50,000 CAD per year.
Eligibility for our employee health benefits program.
10 days paid vacation, plus statutory holidays.
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. CST.
Hybrid work: in office in Winnipeg 4 days a week, remote 1 day.
Full-time, permanent position.
Company laptop and the tools you need to do the job well.

Why Supercrew

Real impact: every ticket you solve gets a crew paid correctly and a contractor back to the job site.
Growth: we're scaling fast across North America and Australia, and early team members grow with us.
A new home: we're moving into our own Winnipeg headquarters, built for a growing team.
Close to the work: we spend time on job sites and at trade shows, so you'll know our customers, not just their tickets.
A collaborative team: you'll work side by side with product, engineering, sales and leadership.

This is a full-time, hybrid role based in Winnipeg, MB, with a mix of in-office and remote days. Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. CST. You'll report to our Support Manager.

How to Apply

Apply through LinkedIn with your resume. A short note about a time you solved a customer’s problem.

Our hiring process:

Application review.
Phone screen with our team (20–30 minutes).
Interview with the Support Manager.
Final interview with leadership.

Supercrew is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations during the hiring process on request.

About employer

More about this job

Responsibilities

Respond to customer questions across phone, email, text, and chat; troubleshoot app, account, billing, and payroll-related issues; and manage tickets through resolution. Support customer onboarding and retention, document interactions, and coordinate escalated issues with product and engineering teams.

Requirements

Candidates should have 1–2 or more years of customer service or technical support experience, excellent English communication, and strong troubleshooting and digital literacy. They should be organized, detail-oriented, able to manage competing priorities independently, and reliable in following issues through to resolution.

Skills

Customer Support
Technical Troubleshooting
Customer Success
Written Communication
Verbal Communication
Problem-Solving
Ticket Management
CRM Documentation
SaaS Support
Mobile App Support
Bug Reproduction
Issue Escalation
Time Management
Customer Onboarding
Account Support
GPS Troubleshooting

Benefits

Health Benefits
Paid Vacation
Statutory Holidays
Company Laptop

Visa sponsorship

Not detected in the job text

Keywords

SaaS
iOS
Android
Web Applications
CRM
HubSpot
Aircall
VoIP
Stripe
GPS
Location Services
Timesheets
Payroll Exports
Account Setup
Subscription Billing
Ticket Queue
Bug Reproduction
Issue Escalation
Customer Onboarding
Customer Retention
Construction
Field Service
Workforce Management
Time Tracking
Product and Engineering Collaboration

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