IT Support Technician - Kincardine

Why a Career at Superheat?

Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people. 
We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry. 

We are looking for an IT Support Technician based out of our Kincardine office to provide end user support to employees. 

Duties and Responsibilities

• Provide troubleshooting support to Superheat employees
• Evaluate and install computer hardware, software, and operating systems
• Implement data, software, and hardware security procedures
• Be capable of performing data backups and recovery operations
• Collaborate with teams in testing, application, and training of personnel
• Produce documentation that assist others in troubleshooting
• Set up local area networks and internet connections
• Evaluate and optimize performance of our computers and network systems
• Create procedures and policies based on Superheat FGH requirements
• Maintain materials and documentation that will assist personnel in troubleshooting
• Create training documentation
• Making recommendations for changes to senior management
• Able to work varying shifts and an on-call rotation
• Act as liaison between departments to assist in resolution

Knowledge, Skills, and Abilities Required

• Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure.
• Ability to prioritize and meet deadlines
• Excellent communication and interpersonal abilities

Work Experience and Educational Requirements

• At least 1 year of experience providing computer network support
  
• Post-secondary education in a related field
  
• Network Certificates/Qualifications would be an asset
• Windows based Environment, Certifications are an asset
• Experience with Cloud services and Infrastructure would be an asset

We are an Equal Employment Opportunity Employer. Superheat will not discriminate in any of our employment practices based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected status. Accommodations are available on request for candidates taking part in the selection process and upon hire.

Any information you provide in the course of your application to our company will not be shared with any person or agency outside of Superheat FGH and will only be used as it pertains to possible employment here.