Customer Retention Representative

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

What you'll do:

• Deliver exceptional customer service by consistently applying and leveraging established procedures and processes to effectively resolve issues and retain customers.
• Actively listen to customers’ concerns and work positively to defuse situations.
• Evaluate the profitability and status of accounts, aiming for a win-win resolution by addressing issues and negotiating account, product, and service offerings to retain accounts while ensuring future profitability.
• Meet predetermined retention targets when responding to customers’ requests to close their accounts.
• Accurately and promptly process and complete the closure of customer accounts.
• Participate in continuous improvement initiatives.
• Perform other duties as required.

What you bring:

• Minimum high school diploma with at least one year of relevant experience; prior experience in customer service, sales, and/or accounting is preferred.
• Post-secondary education is considered an asset.
• Exceptional customer service skills supported by strong oral communication abilities.
• Passion for finding solutions and providing the best possible customer experience.
• Attention to detail to ensure accuracy in all customer-related information.
• Proficiency in Microsoft Outlook and Excel.
• Fluency in French/English, both written and verbal, is an asset.

Salary:

$49,100 - $61,350 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a for a newly created position. We do not use AI tools in the selection process and do not request pay history.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."