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Added 2 hours ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We are seeking an AI Program Manager to partner with local business departments and enable the responsible adoption of AI across the business unit. This role serves as the operational and…
Added 18 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and…
Added 18 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and…
Added 19 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and…
Added 21 hours ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 1 day ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
The Marketing Specialist leads marketing strategy and execution for a portfolio of clinics, owning planning, cross-channel deployment, performance reporting, and stakeholder communication.…
Added 1 day ago
T
Account Manager
TransPerfect
Montreal, QC
- Full-time
…with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for…
Added 1 day ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
…with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for…
Added 1 day ago
Regional Environmental Manager, Environmental Assurance and Protection (EAP)
Amazon
Ajax, ON · Brampton, ON · Caledon, ON · Hamilton, ON · Mississauga, ON · Toronto, ON
Our team is seeking a Regional Environmental Manager (REM) who will lead and drive environmental operational excellence across Amazon sites in the Ontario area. The REM is an individual…
Added 1 day ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 2 days ago
AC
Marketing, Communications & Catering Manager
Aramark Canada
Toronto, ON
- Full-time
The Marketing, Communications & Catering Manager is responsible for developing and executing marketing initiatives, managing internal communications, and overseeing the planning,…
Added 2 days ago
LA
Social Media Content Manager (12-Month Contract)
Loblaw Agency
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 2 days ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The DMM partners closely with the District Manager (Operations), as well as Marketing & Culinary partners and on site operations and culinary teams, to ensure marketing programs are…
Added 2 days ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 2 days ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
You'll own the overall affiliate growth strategy, program profitability, creator acquisition, incentive structures, and expansion into new channels. You'll lead our affiliate operations…
Added 2 days ago
LC
Social Media Content Manager (12-Month Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
We are seeking a highly organized, collaborative, and execution-focused Content Manager to lead the delivery of social content across multiple Loblaw banners, brands, and business…
Added 2 days ago
UC
Amazon Sales & Marketplace Manager
Upper Canada Soap
Mississauga, ON
- Full-time
In this role, you will own the Amazon business across North America and the UK, with direct accountability for Amazon strategy, sales performance, profitability, and overall channel growth.…
Added 2 days ago
C
Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
As the Senior Product Manager for International Platform and Globalization at Clio, you will deliver the shared platform features that let every Clio market run on the same product, such as…
Added 2 days ago
A
Manager, Computers and Digital Systems, Engineering Excellence
AtkinsRéalis
Mississauga, ON
- Full-time
Engineering Manager – Computers, Engineering Excellence will provide technical and functional management for Nuclear Power Plant projects within a matrix organization.
Added 2 days ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are seeking a Product Manager, Digital Growth to join our team and help our efforts in accelerating digital transactions across our multi-segment ecommerce landscape through strategic…
Added 2 days ago
HC
Marketing and Business Development Manager for Mile Zero Tours
HR Covered Inc.
Victoria, BC
- Full-time
Marketing Strategy: Work closely with the General Manager to develop and execute a comprehensive marketing plan aligned with the company’s growth objectives.
Added 2 days ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
…a defining channel for Relay’s growth. As our Partnerships Manager, reporting to our Director of Partnerships, you’ll play a key role in scaling with existing partners, driving high-quality…
Added 2 days ago
Pharmacy Technician - Pharmacy
Women's College Hospital
Toronto, ON
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to…
Added 2 days ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Toronto, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…
Added 2 days ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Ottawa, ON
- Full-time
With guidance from the Manager, Market & Industry Recognition, and in close collaboration with members of the Business Development and Pursuits & Proposals team among others, you will…

Superior Propane

Digital Experience & Customer Marketing Specialist

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography). · Full-time

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Job details

Pay: Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography).
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5+ years of experience in digital marketing, customer marketing, customer experience, lifecycle marketing, digital product marketing, or related disciplines.
Posting language: English
Posted: Nov 2, 2026

Original job description

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Reporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and customer marketing programs across the United States and Canada. Working within the customer marketing strategy set by the Senior Marketing Manager, the role improves how customers engage with Superior's digital channels, communications, and self-service platforms to drive adoption, engagement, satisfaction, and long-term customer value.

Partnering closely with Customer Experience, Retention, and Marketing teams, the role turns customer insights, feedback, and behavioural data into practical digital experience improvements, coordinated communications, onboarding activity, and engagement initiatives that strengthen customer relationships and support business objectives.

Superior currently operates under a hybrid work model for eligible non-field positions. As Superior is in the process of securing a new office location in the Greater Toronto Area (GTA), this role will initially be remote for GTA-based employees. Once the new office location is established, the position will transition to a hybrid work arrangement consistent with the company's existing flexible work practices.

What you'll do:

Execute and optimize customer-facing digital experiences, including online portals, self-service tools, mobile applications, and customer communication channels, within the established experience roadmap.
Deliver onboarding, activation, and adoption programs that help customers successfully engage with digital platforms, products, services, and self-service capabilities.
Execute customer marketing programs that improve engagement, portal adoption, satisfaction, loyalty, and long-term customer value.
Manage customer communication calendars and execute contact plans across digital touchpoints, ensuring relevant, timely, and coordinated customer communications.
Coordinate communication prioritization across customer-facing teams to maintain a consistent experience while minimizing contact fatigue and communication overlap.
Support Customer Experience, Retention, Operations, and Technology teams in identifying customer pain points and improving digital journeys, self-service processes, and overall customer experience.
Analyze customer feedback, behavioural insights, digital analytics, and journey performance data, translating findings into recommendations that improve engagement, adoption, satisfaction, and retention.
Run testing and optimization activities across customer communications, journeys, digital experiences, content, and customer touchpoints, applying results to improve performance.
Support audience segmentation, personalization, and targeting to improve message relevance and customer engagement across digital channels.
Monitor key performance indicators including customer engagement, digital adoption, satisfaction, retention, conversion, and journey performance metrics.
Collaborate cross-functionally to ensure digital experiences and customer communications align with brand standards, customer expectations, and business priorities.
Partner with Technology and product teams to support customer experience enhancements, new capabilities, and platform improvements based on customer needs and business priorities.
Identify opportunities to improve digital experience effectiveness, customer engagement, communication efficiency, and customer satisfaction through testing and best practices.
Performs other related duties as assigned.

What you bring:

Bachelor's degree in Marketing, Business, Communications, Public Relations, or a related field.
5+ years of experience in digital marketing, customer marketing, customer experience, lifecycle marketing, digital product marketing, or related disciplines.
Experience executing digital experience, customer communication, customer engagement, or customer journey activities.
Experience using digital analytics, customer insights, and performance data to inform recommendations and optimization.
Experience planning and delivering customer communications, engagement programs, or onboarding initiatives.
Experience working cross-functionally with technology, customer experience, marketing, or operational teams.
Experience supporting customer-facing digital platforms, self-service experiences, or digital product adoption is required.
Experience with testing, experimentation, personalization, or optimization programs is required.

Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

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More about this job

Responsibilities

Execute and optimize customer-facing digital experiences, communications, onboarding, and engagement programs across the United States and Canada. Analyze customer insights and performance data, coordinate cross-functional improvements, and use testing and personalization to increase adoption, satisfaction, retention, and customer value.

Requirements

A bachelor's degree in Marketing, Business, Communications, Public Relations, or a related field and at least five years of relevant experience are required. Candidates need experience with customer communications and onboarding, digital analytics, cross-functional collaboration, customer-facing digital platforms, and testing, experimentation, personalization, or optimization.

Skills

Digital Marketing
Customer Marketing
Customer Experience
Lifecycle Marketing
Digital Analytics
Customer Journey Optimization
Customer Communications
Customer Onboarding
Digital Platform Adoption
Self-Service Experience
Audience Segmentation
Personalization
Testing and Experimentation
Performance Measurement
Cross-Functional Collaboration
Customer Retention

Benefits

Health Benefits
Health and Wellness Spending Accounts
Maternity Leave Top-Up
Employee Assistance Program
Professional Development and Training
Performance-Based Incentives
Retirement Plan
Matching Contributions
Flexible Hybrid Work Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Marketing
Digital Experience
Customer Experience
Customer Engagement
Customer Journey
Digital Analytics
Customer Insights
Behavioral Data
Customer Communications
Communication Calendars
Onboarding
Activation
Digital Adoption
Self-Service Platforms
Online Portals
Mobile Applications
Audience Segmentation
Personalization
Testing
Experimentation
Optimization
Key Performance Indicators
Retention
Satisfaction
Conversion
Customer Loyalty
Journey Performance
Brand Standards
Cross-Functional Collaboration
United States and Canada

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