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Added 6 mins ago
LE
Director, Human Resources
LG Electronics
Toronto, ON
- Full-time
Coach senior leaders and managers to strengthen leadership effectiveness, accountability, and team performance.
Added 6 mins ago
BOH Management - Chef de Partie
Northland Properties
Halifax, NS
Cultivate your own development by working with senior leaders
Added 52 mins ago
RB
Manager, Insurance Financial Control
Royal Bank of Canada
Mississauga, ON
- Full-time
…bank. In addition, the candidate will provide support to the senior managers by assisting in SOX and Operational Controls reporting, Operational Risk Event and Self-Identified Event…
Added 1 hour ago
S
Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
T-
SpanishTeacher / Enseignant-e d'Espagnol (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
Added 1 hour ago
CC
RQ11528 - Software WEB Developer - API - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
10+ years of experience as a designer and developer in the large-scale multi-client web applications
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Maths Teacher / Enseignant-e de Mathématiques (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
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North Vancouver, BC
- Full-time
Title Senior System Operator (LEC) Job Status Regular Full Time Position Overview
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RQ11620 - Software Developer - Senior
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Toronto, ON
- Full-time
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Added 1 hour ago
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RQ11527 - Middleware Specialist - Senior
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Toronto, ON
- Full-time
· Experience with web and applications tier servers
Added 2 hours ago
MM
Senior Project Engineer
Martin Marietta
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- Full-time
Martin Marietta is seeking a Senior Project Manager specializing in the design and management of large capital projects for aggregate processing plants and rail/marine distribution…
Added 2 hours ago
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Arts Teacher / Enseignant-e d'Arts plastique (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
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Music Teacher / Enseignant-e de Musique (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
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Social Science Teacher / Enseignant-e d'Histoire-Géographie (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
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French Teacher / Enseignant-e de Français (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
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Physical Education Teacher / Enseignant-e d'EPS (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
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Branch : Senior School (Collège : Grade 6 - Level II, Lycée : Level III -V)
Added 2 hours ago
HM
Anesthesiology
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- Full-time
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HM
Anesthesiology
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Kamloops, BC
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…Anesthesiology Assistants. The Department also provides teaching to senior residents that rotate through RIH during their elective…
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BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
In-depth knowledge and senior level expertise in IBM Planning Analytics / TM1 including cube design, turbo integrator processes & rule engine; IBM Cognos TM1 Certified Developer would be an…
Added 2 hours ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
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Kelowna, BC
- Full-time
We are looking for an experienced Senior Commercial Account Manager, Mid‑Market to support entrepreneurs in the Kelowna market. In this role, you will leverage your financial expertise,…
Added 2 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 3 hours ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 3 hours ago
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Building Enclosure Engineer
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Ottawa, ON · Kanata, ON
- Full-time
We are seeking a Senior Building Enclosure Engineer to join our Building Science and Restoration team.
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 3 hours ago
AU
Security Guard - Full Time Night Shifts
Allied Universal
Sudbury, ON · Greater Sudbury, ON
- $24 CAD / hour
- Full-time
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Superior Propane

Digital Experience & Customer Marketing Specialist

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography). · Full-time

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Job details

Pay: Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography).
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 5+ years of experience in digital marketing, customer marketing, customer experience, lifecycle marketing, digital product marketing, or related disciplines.
Posting language: English
Posted: Nov 2, 2026

Original job description

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

Reporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and customer marketing programs across the United States and Canada. Working within the customer marketing strategy set by the Senior Marketing Manager, the role improves how customers engage with Superior's digital channels, communications, and self-service platforms to drive adoption, engagement, satisfaction, and long-term customer value.

Partnering closely with Customer Experience, Retention, and Marketing teams, the role turns customer insights, feedback, and behavioural data into practical digital experience improvements, coordinated communications, onboarding activity, and engagement initiatives that strengthen customer relationships and support business objectives.

Superior currently operates under a hybrid work model for eligible non-field positions. As Superior is in the process of securing a new office location in the Greater Toronto Area (GTA), this role will initially be remote for GTA-based employees. Once the new office location is established, the position will transition to a hybrid work arrangement consistent with the company's existing flexible work practices.

What you'll do:

Execute and optimize customer-facing digital experiences, including online portals, self-service tools, mobile applications, and customer communication channels, within the established experience roadmap.
Deliver onboarding, activation, and adoption programs that help customers successfully engage with digital platforms, products, services, and self-service capabilities.
Execute customer marketing programs that improve engagement, portal adoption, satisfaction, loyalty, and long-term customer value.
Manage customer communication calendars and execute contact plans across digital touchpoints, ensuring relevant, timely, and coordinated customer communications.
Coordinate communication prioritization across customer-facing teams to maintain a consistent experience while minimizing contact fatigue and communication overlap.
Support Customer Experience, Retention, Operations, and Technology teams in identifying customer pain points and improving digital journeys, self-service processes, and overall customer experience.
Analyze customer feedback, behavioural insights, digital analytics, and journey performance data, translating findings into recommendations that improve engagement, adoption, satisfaction, and retention.
Run testing and optimization activities across customer communications, journeys, digital experiences, content, and customer touchpoints, applying results to improve performance.
Support audience segmentation, personalization, and targeting to improve message relevance and customer engagement across digital channels.
Monitor key performance indicators including customer engagement, digital adoption, satisfaction, retention, conversion, and journey performance metrics.
Collaborate cross-functionally to ensure digital experiences and customer communications align with brand standards, customer expectations, and business priorities.
Partner with Technology and product teams to support customer experience enhancements, new capabilities, and platform improvements based on customer needs and business priorities.
Identify opportunities to improve digital experience effectiveness, customer engagement, communication efficiency, and customer satisfaction through testing and best practices.
Performs other related duties as assigned.

What you bring:

Bachelor's degree in Marketing, Business, Communications, Public Relations, or a related field.
5+ years of experience in digital marketing, customer marketing, customer experience, lifecycle marketing, digital product marketing, or related disciplines.
Experience executing digital experience, customer communication, customer engagement, or customer journey activities.
Experience using digital analytics, customer insights, and performance data to inform recommendations and optimization.
Experience planning and delivering customer communications, engagement programs, or onboarding initiatives.
Experience working cross-functionally with technology, customer experience, marketing, or operational teams.
Experience supporting customer-facing digital platforms, self-service experiences, or digital product adoption is required.
Experience with testing, experimentation, personalization, or optimization programs is required.

Salary: $58,300 - $72,850 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

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More about this job

Responsibilities

Execute and optimize customer-facing digital experiences, communications, onboarding, and engagement programs across the United States and Canada. Analyze customer insights and performance data, coordinate cross-functional improvements, and use testing and personalization to increase adoption, satisfaction, retention, and customer value.

Requirements

A bachelor's degree in Marketing, Business, Communications, Public Relations, or a related field and at least five years of relevant experience are required. Candidates need experience with customer communications and onboarding, digital analytics, cross-functional collaboration, customer-facing digital platforms, and testing, experimentation, personalization, or optimization.

Skills

Digital Marketing
Customer Marketing
Customer Experience
Lifecycle Marketing
Digital Analytics
Customer Journey Optimization
Customer Communications
Customer Onboarding
Digital Platform Adoption
Self-Service Experience
Audience Segmentation
Personalization
Testing and Experimentation
Performance Measurement
Cross-Functional Collaboration
Customer Retention

Benefits

Health Benefits
Health and Wellness Spending Accounts
Maternity Leave Top-Up
Employee Assistance Program
Professional Development and Training
Performance-Based Incentives
Retirement Plan
Matching Contributions
Flexible Hybrid Work Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Marketing
Digital Experience
Customer Experience
Customer Engagement
Customer Journey
Digital Analytics
Customer Insights
Behavioral Data
Customer Communications
Communication Calendars
Onboarding
Activation
Digital Adoption
Self-Service Platforms
Online Portals
Mobile Applications
Audience Segmentation
Personalization
Testing
Experimentation
Optimization
Key Performance Indicators
Retention
Satisfaction
Conversion
Customer Loyalty
Journey Performance
Brand Standards
Cross-Functional Collaboration
United States and Canada

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