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Superside

Group Account Director

Toronto, ON, Canada

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Job details

Experience: 12–18+ years of experience in agency, consulting, or client services leadership roles.
Posting language: English
Posted: Oct 15, 2026

Original job description

Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.

Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.

\nWhat you'll do

Own portfolio-level performance across revenue, retention, and delivery quality.
Guide account strategy, ensuring alignment with business goals.
Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
Identify and resolve systemic delivery, resourcing, and operational challenges.
Act as the escalation point for high-risk client situations and strategic opportunities.
Partner with General Managers to provide clear insights on portfolio health and growth.
Strengthen executive relationships across key accounts, acting as a trusted advisor.
Ensure consistent application of processes, workflows, and best practices across accounts.
Drive continuous improvement in how teams deliver, scale, and operate.

What you'll need to succeed

12–18+ years of experience in agency, consulting, or client services leadership roles.
Proven ownership of portfolio-level revenue, retention, and growth.
Experience managing and developing senior account leaders.
Strong commercial acumen, including forecasting, deal structuring, and margin management.
Ability to operate at both strategic and operational levels across multiple accounts.
Strong executive communication skills with experience managing senior stakeholders.
Experience identifying and resolving systemic operational challenges.
Data-driven mindset with the ability to translate insights into action.
Ability to influence cross-functional teams without direct authority.
Strong judgment in high-stakes client and business situations.

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More about this job

Responsibilities

The Group Account Director will lead portfolio-level performance, focusing on revenue growth, retention, and delivery excellence. They will coach senior account leaders, manage executive relationships, and ensure operational rigor across multiple enterprise accounts.

Requirements

Candidates must have 12–18+ years of experience in agency, consulting, or client services leadership roles. A strong background in managing portfolio-level revenue, commercial forecasting, and developing senior teams is required.

Skills

Account strategy
Commercial performance
Portfolio management
Leadership
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Retention strategy
Coaching
Data-driven decision making
Cross-functional influence
Client services
Strategic planning

Visa sponsorship

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Keywords

Account Director
Enterprise accounts
Portfolio management
Revenue growth
Retention
Commercial acumen
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Agency leadership
Consulting
Client services
Strategic planning
Cross-functional leadership
Performance management
Business goals
Account strategy

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