Group Account Director

Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.

Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.

\nWhat you'll do

• Own portfolio-level performance across revenue, retention, and delivery quality.
• Guide account strategy, ensuring alignment with business goals.
• Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
• Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
• Identify and resolve systemic delivery, resourcing, and operational challenges.
• Act as the escalation point for high-risk client situations and strategic opportunities.
• Partner with General Managers to provide clear insights on portfolio health and growth.
• Strengthen executive relationships across key accounts, acting as a trusted advisor.
• Ensure consistent application of processes, workflows, and best practices across accounts.
• Drive continuous improvement in how teams deliver, scale, and operate.

What you'll need to succeed

• 12–18+ years of experience in agency, consulting, or client services leadership roles.

• Proven ownership of portfolio-level revenue, retention, and growth.

• Experience managing and developing senior account leaders.

• Strong commercial acumen, including forecasting, deal structuring, and margin management.

• Ability to operate at both strategic and operational levels across multiple accounts.

• Strong executive communication skills with experience managing senior stakeholders.

• Experience identifying and resolving systemic operational challenges.

• Data-driven mindset with the ability to translate insights into action.

• Ability to influence cross-functional teams without direct authority.

• Strong judgment in high-stakes client and business situations.

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