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Added 2 mins ago
Senior Transformation Director
D2L
Kitchener, ON · Toronto, ON
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in…
Added 2 mins ago
Assistant Housekeeping Manager
Northland Properties
Castlegar, BC
…success in this role. This role will report directly to the Executive…
Added 32 mins ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
…portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling…
Added 2 hours ago
MP
Senior Cyber Security Engineer
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $125,000 CAD / year
- Full-time
…365 and Azure, including Purview (DLP, sensitivity labels, retention), Exchange Online, SharePoint Online, and Entra ID configuration…
Added 3 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
…success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing…
Added 4 hours ago
PA
Director of Sales
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Build executive-level relationships with customer decision-makers and influencers.
Added 5 hours ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The BDR owns the full sales cycle for SMB employers - from prospecting through hiring and early retention - and carries a quota for both employment outcomes (job starts) and meetings booked…
Added 6 hours ago
Group Account Director
Superside
Toronto, ON
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a…
Added 9 hours ago
BC
Director of People & Culture
Bulk Carriers (P.E.I.) Limited
Clyde River, PE
- Full-time
…workforce planning. They will act as a strategic advisor to the executive team, ensuring that company practices across Bulk Carriers, Jack’s Truck wash, and Kelcold align with the company’s…
Added 9 hours ago
M
Manager, Global Data Governance
Manulife
Toronto, ON
- Full-time
Prepare and deliver executive-ready updates for senior leadership on governance adoption, gaps, and recommendations
Added 9 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
…Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud…
Added 10 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
Added 10 hours ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Advise the Executive Director and leadership team on communication strategies, institutional positioning, target audiences, key messaging, and reputational risks.
Added 10 hours ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Lead the design and governance of short-term, long-term, retention, achievement and engagement award programs.
Added 10 hours ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 14 hours ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
Excellent stakeholder management and executive communication skills.
Added 15 hours ago
J
Account Manager
JAGGAER
Canada
- Full-time
Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
Added 15 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 15 hours ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
…challenge. Whether you’re delivering a compelling pitch to a senior executive, drawing fresh insights from analytics data, resolving a customer issue, or collaborating with a development…
Added 15 hours ago
N(
Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Director serves as a trusted advisor to executive and senior leaders, helping navigate complex workplace matters and translating institutional priorities into practical action that…
Added 15 hours ago
TH
Senior Account Executive (3PL)
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Vancouver, BC
- Full-time
We’re looking for a Senior Account Executive in the third-party logistics (3PL) and supply chain industry, based in the Greater Vancouver Area. This is an exciting opportunity for an…
Added 15 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…
Added 16 hours ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…the employee experience. As a trusted advisor to senior and executive leaders, the Director will shape strategies related to culture, leadership, learning, talent, and organizational change…
Added 16 hours ago
O|
Human Resources Director
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead employee engagement, retention and talent management initiatives that strengthen organizational performance.
Added 16 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…and pension programs support the attraction, engagement, and retention of…

Superside

Group Account Director

Toronto, ON, Canada

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Job details

Experience: 12–18+ years of experience in agency, consulting, or client services leadership roles.
Posting language: English
Posted: Oct 15, 2026

Original job description

Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.

Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.

\nWhat you'll do

Own portfolio-level performance across revenue, retention, and delivery quality.
Guide account strategy, ensuring alignment with business goals.
Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
Identify and resolve systemic delivery, resourcing, and operational challenges.
Act as the escalation point for high-risk client situations and strategic opportunities.
Partner with General Managers to provide clear insights on portfolio health and growth.
Strengthen executive relationships across key accounts, acting as a trusted advisor.
Ensure consistent application of processes, workflows, and best practices across accounts.
Drive continuous improvement in how teams deliver, scale, and operate.

What you'll need to succeed

12–18+ years of experience in agency, consulting, or client services leadership roles.
Proven ownership of portfolio-level revenue, retention, and growth.
Experience managing and developing senior account leaders.
Strong commercial acumen, including forecasting, deal structuring, and margin management.
Ability to operate at both strategic and operational levels across multiple accounts.
Strong executive communication skills with experience managing senior stakeholders.
Experience identifying and resolving systemic operational challenges.
Data-driven mindset with the ability to translate insights into action.
Ability to influence cross-functional teams without direct authority.
Strong judgment in high-stakes client and business situations.

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More about this job

Responsibilities

The Group Account Director will lead portfolio-level performance, focusing on revenue growth, retention, and delivery excellence. They will coach senior account leaders, manage executive relationships, and ensure operational rigor across multiple enterprise accounts.

Requirements

Candidates must have 12–18+ years of experience in agency, consulting, or client services leadership roles. A strong background in managing portfolio-level revenue, commercial forecasting, and developing senior teams is required.

Skills

Account strategy
Commercial performance
Portfolio management
Leadership
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Retention strategy
Coaching
Data-driven decision making
Cross-functional influence
Client services
Strategic planning

Visa sponsorship

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Keywords

Account Director
Enterprise accounts
Portfolio management
Revenue growth
Retention
Commercial acumen
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Agency leadership
Consulting
Client services
Strategic planning
Cross-functional leadership
Performance management
Business goals
Account strategy

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