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Added 3 hours ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
Good to have but not required- 1 year of experience in customer success, customer service, or account management
Added 4 hours ago
Group Account Director
Superside
Toronto, ON
Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
Added 6 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
The Senior Legal Counsel is a trusted advisor and senior deputy to the General Counsel, Canada, partnering with senior leaders to enable business growth, manage enterprise risk and support…
Added 8 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 8 hours ago
D
Senior Advisor, Business development and sales support
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 10 hours ago
SM
GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Receive stock, verify quantities received, and provide the packing slip and copies of the materials to the Senior Customer Service Advisor for receiving within 24 hours of the product being…
Added 10 hours ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 11 hours ago
A
Everyday Banking Advisor - Calgary Stephen Avenue
ATB
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 11 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology…
Added 12 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
The Customer Success Manager (CSM) - IC2 - is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers,…
Added 13 hours ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 13 hours ago
AF
Everyday Banking Advisor - Calgary Stephen Avenue
ATB Financial
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 13 hours ago
Senior Member Experience Advisor (MAC)
First West
Langley (District), BC · Langley, BC
The Senior Member Experience Advisor (MAC) delivers exceptional service and advice to a diverse range of members across all divisions. This role focuses on providing proactive, holistic…
Added 13 hours ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 14 hours ago
SW
ScotiaMcLeod Senior Associate
Scotia Wealth Management
Montreal, QC
- Full-time
As a Senior Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 14 hours ago
C
Sr.Financial Advisor - CIRO-MFD/AMF
CIBC
Penticton, BC
- Full-time
…comprehensive financial plans and providing exceptional client service. As a Senior Financial Advisor in the Imperial Service Team, you’ll expertly deliver on CIBC’s Imperial Service…
Added 15 hours ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 15 hours ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 15 hours ago
B
Insurance Advisor
BCAA
Kelowna, BC
- Full-time
Becoming an Insurance Advisor puts you on the path towards a fulfilling career as a Senior Insurance Advisor within only 12 months. Your passion to deliver signature customer experiences…
Added 15 hours ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
Excellent customer service skills and knowledge and be able to teach others.
Added 15 hours ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue…
Added 16 hours ago
D
Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Senior Delivery Consultant to lead end-to-end client engagements and deliver exceptional Professional Services throughout the customer journey and product enablement…
Added 16 hours ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…secured, manage risks effectively, and deliver exceptional service to our internal stakeholders, customers and vendors. Key success factors for this role include effective contract…
Added 16 hours ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 16 hours ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…where AI can improve outcomes and efficiency as related to advisor experience, dealer processes, compliance needs, and other wealth…

Superside

Group Account Director

Toronto, ON, Canada

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Job details

Experience: 12–18+ years of experience in agency, consulting, or client services leadership roles.
Posting language: English
Posted: Oct 15, 2026

Original job description

Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.

Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.

\nWhat you'll do

Own portfolio-level performance across revenue, retention, and delivery quality.
Guide account strategy, ensuring alignment with business goals.
Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
Identify and resolve systemic delivery, resourcing, and operational challenges.
Act as the escalation point for high-risk client situations and strategic opportunities.
Partner with General Managers to provide clear insights on portfolio health and growth.
Strengthen executive relationships across key accounts, acting as a trusted advisor.
Ensure consistent application of processes, workflows, and best practices across accounts.
Drive continuous improvement in how teams deliver, scale, and operate.

What you'll need to succeed

12–18+ years of experience in agency, consulting, or client services leadership roles.
Proven ownership of portfolio-level revenue, retention, and growth.
Experience managing and developing senior account leaders.
Strong commercial acumen, including forecasting, deal structuring, and margin management.
Ability to operate at both strategic and operational levels across multiple accounts.
Strong executive communication skills with experience managing senior stakeholders.
Experience identifying and resolving systemic operational challenges.
Data-driven mindset with the ability to translate insights into action.
Ability to influence cross-functional teams without direct authority.
Strong judgment in high-stakes client and business situations.

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More about this job

Responsibilities

The Group Account Director will lead portfolio-level performance, focusing on revenue growth, retention, and delivery excellence. They will coach senior account leaders, manage executive relationships, and ensure operational rigor across multiple enterprise accounts.

Requirements

Candidates must have 12–18+ years of experience in agency, consulting, or client services leadership roles. A strong background in managing portfolio-level revenue, commercial forecasting, and developing senior teams is required.

Skills

Account strategy
Commercial performance
Portfolio management
Leadership
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Retention strategy
Coaching
Data-driven decision making
Cross-functional influence
Client services
Strategic planning

Visa sponsorship

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Keywords

Account Director
Enterprise accounts
Portfolio management
Revenue growth
Retention
Commercial acumen
Forecasting
Deal structuring
Margin management
Executive communication
Stakeholder management
Operational rigor
Agency leadership
Consulting
Client services
Strategic planning
Cross-functional leadership
Performance management
Business goals
Account strategy

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