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Bilingual Call Center Representative (Fluent in Spanish & English)
The Sydney Call Centre
Sydney, Nova Scotia
Other
We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and…
Bilingual Call Center Representative
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiring Bilingual Call Center Representatives to support inbound customer service, help…
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
Full-time
You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial…
Bilingual German Call Center Representative
MCI Military Recruitment
SK
Full-time
We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you’re fluent in both languages and enjoy helping people, we want to hear…
Customer Service Representative
Support Services Group
Toronto, Ontario
$19.35 CAD / hour
Temporary
We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and…
Customer Service Representative
Support Services Group
Toronto, Ontario
$19.35 CAD / hour
Temporary
We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and…
Added 19 hours ago
Provider Relationship Manager (Contract Manager)
WCG Services
Toronto, ON
Full-time
…your portfolio of providers to achieve great results for our clients and service users. The PRM will manage a network of Service Providers, ensuring they provide the highest level of…
Employment Consultant (Bilingual) - Fixed Term
WCG Services
Vancouver, BC
Full-time
…Employment Consultant, you’ll be responsible for assisting clients to find and maintain employment. This role ensures successful outcomes for the client while ensuring all contract…
Service Centre Outbound Specialist (Bilingual)
WCG Services
Toronto, ON
Full-time
Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.
Account Manager, Canada - International Government
Viasat, Inc.
Ottawa, ON
Full-time
Act as the designated Shared Services Canada Contract Account Representative (CAR) while supporting other assigned clients within the Canadian federal government.
Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)
WCG Services
Ottawa, ON
Full-time
…responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional…
Operations Officer II - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
Contract
Prime Hires is seeking a skilled Operations Officer II - Bilingual to join our client in support of an existing vacancy.
Sales Account Executive - Workplace & Technology Solutions
Employment Solutions - Sault College
Sault Ste. Marie, ON
Full-time
Identify cross-selling opportunities involving contract furniture, window coverings, workplace solutions, imaging, audiovisual systems, displays, digital signage, and technology-related…
Coordinator, Professional Services Contracts
Defence Construction Canada
Saguenay, QC
Contract
The Coordinator, Professional Services Contracts, manages and administers medium-risk professional services contracts. The incumbent manages contract-related risks, manages multiple…
Coordinator, Professional Services Contracts
Defence Construction Canada
Ottawa, ON
Contract
The Coordinator, Professional Services Contracts, manages and administers medium-risk professional services contracts. The incumbent manages contract-related risks, manages multiple…
Employment Consultant
WCG Services
Prince George, BC
$54,300 CAD / year
Full-time
As an Employment Consultant (EC), you’ll be responsible for assisting clients with finding and maintaining employment. This role ensures successful outcomes for the client while ensuring…
Employment Consultant
WCG International Consultants Ltd.
Prince George, BC
Full-time
As an Employment Consultant (EC), you’ll be responsible for assisting clients with finding and maintaining employment. This role ensures successful outcomes for the client while ensuring…
Employment Consultant
WCG International Consultants Ltd.
Prince George, BC
Full-time
As an Employment Consultant (EC), you’ll be responsible for assisting clients with finding and maintaining employment. This role ensures successful outcomes for the client while ensuring…
Bilingual (English & Spanish) Customer Service Professional II
Robertson & Company Ltd.
Toronto, ON
Contract
Prime Hires is seeking a skilled Bilingual (English & Spanish) Customer Service Professional II to join our client in support of an existing vacancy.
Outside sales representative
Franklin Empire Inc.
Boucherville, QC
Full-time
Assess client's needs and resources to recommend the appropriate goods or services
Manager, Contracts and Ceded Re Ops
Munich Re
Toronto, ON
Act as the lead (re)insurance contract representative for HSB Canada, engaging with executive leadership, business unit heads, external partners, clients, and reinsurers.
Coordinator, Environmental Services
Defence Construction Canada
Saguenay, QC
Full-time
The Coordinator, Environmental Services, provides environmental services, including technical advice, guidance and recommendations, to the Client-Partners on, typically, moderate…
Responsable principal, Assurance qualité / Senior Manager, Quality Assurance
Jubilant Pharma Limited
Montreal, QC
Full-time
…ce que tous les produits fabriqués, conformément aux accords contractuels conclus avec les clients, répondent aux normes internes de Jubilant Hollisterstier et à celles des organismes de…
Salesperson
Transport Mouse's Inc
QC · St Lazare-de-Vaudreuil, QC
Full-time
…over-dimensional loads, heavy-haul, and cross-border freight services. Daily responsibilities include prospecting and qualifying leads, conducting client meetings, preparing and presenting…
Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)
WCG International Consultants Ltd.
Ottawa, ON
Full-time
…responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional…

Support Services Group

Customer Service Representative

Toronto, ON, Canada

Pay: $19.35 CAD / hour
Job type: Temporary

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Handle inbound and outbound client calls to provide assistance, troubleshoot problems, and resolve complaints. Maintain accurate records of all interactions in CRM software and recommend additional products or services to customers.

Requirements

Candidates must be bilingual in French and English with previous customer service experience. A high school diploma or GED is preferred along with proficiency in Microsoft Office and CRM tools.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Bilingualism
French Language
English Language
CRM Software
Microsoft Office Suite
Verbal Communication
Conflict Resolution
Multitasking
Critical Thinking
Decision Making
Typing

Visa sponsorship

Not detected in the job text

Keywords

Call Center
CRM
Microsoft Office Suite
Bilingual
Customer Support
Inbound Calls
Outbound Calls
Troubleshooting
Seasonal Contract
Toronto

Original job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
Work with the client to verify or clarify information
Diffuse angry or upset clients as needed
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Make sales or recommend additional services and products to customers
Attend all necessary training as needed

Call Center Representative Requirements

Must be able to speak French and English
Previous experience in a customer service role, preferably as a Call Center Representative
High school diploma/GED preferred
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Quick and accurate typing skills
Strong critical thinking and decision making skills
Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

Seasonal contract to go through December 2026

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