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Added 9 mins ago
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Seasonal Grocery Sales Associate (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
- Contract
The Grocery Sales Associate stocks and displays products in the Housewares and Grocery departments and provides outstanding guest service. Reports to the Dry Market Manager.
Added 9 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
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- Full-time
…immediately and are focused and dedicated to your success! We offer full-time hours and a valuable management and leadership experience with competitive…
Added 9 mins ago
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Product Development Team Lead
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- Full-time
…>3 FTE contributors and/or external partners and consulting sales of >$750k per…
Added 9 mins ago
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Supervisor, Registry Services
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Calgary, AB
- Full-time
Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
Added 23 mins ago
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Brand Ambassador (Full time, Yorkdale)
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Toronto, ON · CAN - Store Yorkdale
- Full-time
Any other tasks as assigned from time to time by any manager
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Fundraising & Communications Manager
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Toronto, ON
- Full-time
Full-time permanent | 37.5 hours per week | Hybrid
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Financial Service Representative - LendDirect Office 1603
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St. Thomas, ON
- Full-time
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Added 38 mins ago
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Planogram Designer
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Added 38 mins ago
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Pricing Analyst
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- Full-time
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Added 39 mins ago
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Fire Extinguisher Technician
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- Full-time
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Added 39 mins ago
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Branch Manager - Alpine Park
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- Full-time
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Added 39 mins ago
Distribution Coordinator - Contract
Brewers Retail Inc
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We are currently searching for a Distribution Coordinator reporting to the Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is…
Added 39 mins ago
Assistant Store Manager ALDO 1476
The Aldo Group Inc / Le Groupe Aldo Inc.
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As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 39 mins ago
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Group Advantage Relationship Manager Intern
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- Full-time
You are a mobile sales professional responsible for the retention and growth of assigned commercial and corporate clients (Sponsors) of RBC’s Group Advantage business. You love the…
Added 39 mins ago
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Branch Manager - Belmont
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Calgary, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 39 mins ago
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Join Eden Park as a Credit Adjudicator, reporting to a Manager, and be part of our talented and growing team!
Added 39 mins ago
Pricing Analyst
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Added 54 mins ago
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Retail Shift Leader
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- $17.95 to $19.5 CAD / hour
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Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 54 mins ago
CC
Retail Store Manager
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- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 54 mins ago
CC
Retail Sales Associate
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Ottawa, ON · Barrhaven, Ottawa, ON
- $17.95 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. The Retail…
Added 54 mins ago
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Retail Shift Leader
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Canna Cabana is actively seeking Part Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at…
Added 54 mins ago
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Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 54 mins ago
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AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 54 mins ago
MS
Store Manager
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- Full-time
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and…
Added 1 hour ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…Canada and India: the Account Management team (Senior Account Manager, Account Managers, Account Executives) and the Customer IT Manager (CITM) team. You own retention, growth, and customer…

Supra ITS

Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you have sold hardware, software, or licensing to business customers and want to own a book of managed services accounts where the relationship is yours, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a field seller at heart. You have carried a territory or a customer list at a VAR, a distributor, or a technology reseller, and you know that the best deals and the earliest warnings both come from being in the customer’s office, not from a dashboard.

You know how technology gets bought. Hardware refresh cycles, Microsoft and vendor licensing, quoting, margins, and lead times are second nature. You can explain why a customer should refresh their firewalls this year without a CITM in the room, and you know when to bring one in.

You are a relationship builder who closes. You keep a cadence with every customer in your book, you renew on time and at rate, and you spot the expansion before the customer asks for it.

The Account Executive owns a book of small and mid-size managed services customers. You are the named relationship owner for every account: you renew the agreements, sell hardware, software, licensing, and service additions into the base, run scheduled reviews, and keep each customer healthy. You work in a pod with India-based CITMs who provide the technical co-pilot for your accounts. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. Expect to be in front of customers at least three days a week, with a planned route of visits across the GTA and Southern Ontario. A valid Ontario driver’s licence and access to a reliable vehicle are required; mileage is reimbursed.

Key Responsibilities Relationship Ownership In The Field

Be the named relationship owner for every account in your book; know the decision maker and the day-to-day contact at each one and visit on a planned cadence (quarterly at minimum, more often for growing or at-risk accounts).
Run scheduled service reviews with the CITM, covering ticket trends, SLA performance, open projects, and the next twelve months of needs.
Act as the customer’s escalation point and make sure every commitment made by Supra is kept.

Renewals and Retention

Own the renewal calendar for your book; open renewal conversations 120 days ahead and close on time at or above current rate.
Identify at-risk accounts early (service issues, budget pressure, competitor activity) and work the save plan with your CITM and leadership.
Maintain gross revenue retention on the book as a primary measure of success.

Expansion: Hardware, Software, Licensing, and Services

Sell hardware refreshes, Microsoft and vendor licensing, security add-ons, cloud, and project work into the installed base; build and work a pipeline for every account.
Prepare accurate quotes and proposals with the pricing desk and distributors; manage margins, lead times, and vendor programs.
Pass larger, roadmap-driven opportunities to the Account Manager tier with a warm handoff where appropriate.

Working in the Pod with CITMs

Partner daily with the CITMs assigned to your accounts; translate technical recommendations into business cases the customer can approve.
Share customer intelligence from every visit with the pod so the technical plan reflects what the customer actually needs.

Pipeline, CRM, and Reporting

Keep ConnectWise and the CRM current: contacts, agreements, renewal dates, opportunities, and visit notes within 24 hours.
Report weekly on renewals, pipeline, visits completed, and at-risk accounts against the team scorecard.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Information Technology, or a related field, or equivalent experience.
Minimum 2 years of business-to-business selling or account management in technology, including candidates from hardware and software backgrounds at VARs, distributors, or technology resellers.
Demonstrated track record of renewing and growing a customer base, with quota or target attainment to point to.

Industry & Product Knowledge

Working knowledge of business IT: Microsoft 365 and licensing, networking and security hardware (Cisco, Fortinet, Meraki or similar), endpoints and servers (Dell, HPE, Lenovo), and cloud fundamentals.
Comfort with quoting, margin management, distributor programs, and vendor deal registration.
Understanding of managed services agreements and recurring revenue is an asset; we will build on it.

Soft Skills

Excellent relationship-building and communication skills; credible with owners, office managers, and IT leads alike.
Self-managed and disciplined: you plan your week, run your route, and keep your records clean without being asked.
Commercial instincts with the integrity to recommend what the customer actually needs.
Resilient, organized, and comfortable managing a large book of accounts in a fast-paced environment.

Skills: hardware sales,security hardwares,microsoft,relationship building,inside sales,crm databases

Apply About employer

More about this job

Responsibilities

Own customer relationships and renewals for a book of managed services accounts, maintaining retention and identifying opportunities to sell hardware, software, licensing, security, cloud, and project services. Partner with Customer IT Managers on customer reviews and technical recommendations, while maintaining accurate CRM records and reporting on visits, renewals, pipeline, and account risks.

Requirements

Requires at least two years of business-to-business technology sales or account management experience, with a demonstrated record of renewing and growing customer accounts. Candidates should have business IT product knowledge, quoting and margin experience, strong relationship-building skills, and a valid Ontario driver’s licence with access to a reliable vehicle.

Skills

Hardware Sales
Security Hardware
Microsoft Licensing
Relationship Building
Inside Sales
CRM Management
Account Management
Business-to-Business Sales
Renewals and Retention
Pipeline Management
Quoting
Margin Management
Managed Services
Customer Reviews
Communication
Territory Management

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Microsoft 365
Microsoft Licensing
Cisco
Fortinet
Meraki
Dell
HPE
Lenovo
Networking
Security Hardware
Endpoints
Servers
Cloud
Disaster Recovery
Service Desk
ConnectWise
CRM
Hardware Refresh
Vendor Deal Registration
Distributor Programs
Recurring Revenue
Gross Revenue Retention
Service-Level Agreements
Customer IT Manager
Account Management
Renewals
Pipeline Management
Margin Management

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