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Added 9 mins ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…residents, families, visitors and staff.Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data…
Added 9 mins ago
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Clerical Support Associate, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital,…
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(CAN) Pharmacy Manager
Walmart
Dryden, ON
- Full-time
The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy…
Added 9 mins ago
UH
Medical Laboratory Technologist, Hematology
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Core Laboratory and Rapid Response
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- Full-time
As a Manager Product Control, you will be responsible to provide quality analytical support to the Capital Markets’ Treasury Services Product Control area by performing daily and monthly…
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Group Advantage Relationship Manager Intern
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Vancouver, BC
- Full-time
You will support the Lower Mainland with travel throughout the greater Vancouver area.
Added 9 mins ago
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Talent Acquisition Advisor
BRP
Montreal, QC
- Full-time
…and the hiring managers. Reporting to the Talent Acquisition Manager, you will enjoy carrying out the following duties for the Global Functions…
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Talent Acquisition Advisor
BRP
Valcourt, QC
- Full-time
…and the hiring managers. Reporting to the Talent Acquisition Manager, you will enjoy carrying out the following duties for the Global Functions…
Added 24 mins ago
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Information and Communications Technology (ICT) Supervisor
Yemen ShortList
Aden
- Contract
Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
Added 24 mins ago
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Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
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Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 24 mins ago
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Finance Manager - 6 Month Contract
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Toronto, ON · Greater Toronto Area, Canada
- $60 to $65 CAD / hour
- Contract
· Strong technical accounting knowledge, including IFRS, and a willingness to work at both manager and staff level.
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Manager, Ramp Operations
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- Full-time
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Added 25 mins ago
HOUSEKEEPING AIDE
Southbridge Healthcare LP
Toronto, ON
…provide notice of your need for accommodation to the hiring manager upon scheduling of an…
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Maintenance Electrician (Night Shift)
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- $47.5 CAD / hour
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…morning operations. This position will report to the Maintenance Manager as well as supporting the Production Supervisor on shift with any maintenance related matters for our 24-hour, 7-day…
Added 25 mins ago
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MERCHANDISING SPECIALIST ONLINE
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Canada
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Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
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Registered Nurse - Clinical Resource Team
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Newmarket, ON · Southlake Health
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Clerk
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Added 54 mins ago
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Fundraising & Communications Manager
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Toronto Cat Rescue is seeking an experienced Fundraising and Communications Manager to lead fundraising growth, strengthen donor and partner relationships, and oversee communications that…
Added 54 mins ago
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(CAN) Cashier
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 54 mins ago
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(CAN) Cashier
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 54 mins ago
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(CAN) Cashier
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 54 mins ago
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(CAN) Cashier
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 54 mins ago
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(CAN) Self Checkout Attendant
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Sudbury, ON
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…as they complete transactions in the self‑service checkout area. This role is a strong fit for individuals seeking an engaging position in a fast‑paced customer service or retail…

Supra ITS

Associate Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.

You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.

You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.

The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.

Key Responsibilities Customer Engagement In The Field

Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.

Renewals, Quotes, and Account Administration

Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.

Working in the Pod with CITMs

Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
Track every customer commitment made by the pod to closure and escalate when something is stuck.

Learning and Development

Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
No prior managed services experience required; we will teach the business to the right person.

Knowledge & Aptitude

Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
Comfortable with numbers: basic quoting, margins, and reading a simple report.
Clear, professional written and spoken English; French is an asset.

Soft Skills

Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
Coachable, eager to learn, and resilient when a customer is unhappy.
Team player who is comfortable taking direction from Account Managers and CITMs in a pod.

Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise

Apply About employer

More about this job

Responsibilities

Support Account Executives and Account Managers with customer visits, account administration, renewals, quotes, and customer review preparation, while progressively taking ownership of smaller accounts. Coordinate closely with Customer IT Managers to communicate customer needs, track commitments through to completion, and maintain accurate CRM and ConnectWise records.

Requirements

Applicants must have completed a bachelor's degree or college diploma in Business, Marketing, Information Technology, or a related field within the last two years; prior managed services experience is not required. The role calls for strong relationship-building and organizational skills, familiarity with Microsoft 365, comfort with basic numbers and quoting, a willingness to learn, and a valid Ontario driver's licence with access to a reliable vehicle.

Skills

Relationship Building
Inside Sales
Microsoft Applications
CRM Databases
ConnectWise
Customer Engagement
Account Management
Renewal Coordination
Quoting
Organization
Follow-Through
Written Communication
Verbal Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Digital Transformation
Application Services
Business Process Outsourcing
Account Management
Customer Success
Managed Services Agreements
Monthly Recurring Revenue
ConnectWise
CRM
Microsoft 365
Renewals
Quoting
Pricing
Margins
Service-Level Agreements
Customer IT Manager
Customer Reviews
Ticket Trends
Hardware
Software Licensing
Microsoft
Cisco
Dell
HPE
Field Sales

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