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Added 18 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
TH
Pro Sales Associate: Full Time - Chinook
The Home Depot
Canada
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 18 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Montreal, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 18 mins ago
GD
DYNAMITE - Sales Associate FT - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 33 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Montreal, QC
- Contract
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 33 mins ago
Warehouse Associate
Swish Group of Companies
Winnipeg, MB
The Warehouse Associate is responsible for picking customer orders and delivering them to the delivery platform while maintaining the warehouse in a safe and orderly fashion.
Added 47 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Fort Frances, ON
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 47 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Red Deer, AB
- Contract
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 47 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Chatham-Kent, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 47 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 47 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oshawa, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 47 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 47 mins ago
W
(CAN) Customer Service Manager
Walmart
Vegreville, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 47 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Squamish, BC
- Full-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 48 mins ago
TA
Aldo Upper Canada Mall - SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
ON · New Market, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Woodstock, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Vegreville, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
Manager, Project Management - Technology
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 1 hour ago
WC
(CAN) Self Checkout Attendant PT
Walmart Canada
Owen Sound, ON
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Squamish, BC
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
WC
Asset Protection Associate
Walmart Canada
Ottawa, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
R
Community Associate
Regus
Calgary, AB
- Full-time
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Added 1 hour ago
B
Associate - Equity Derivatives TDS
BMO
Toronto, ON · FCP
- Full-time
Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
Added 1 hour ago
TH
Sales Associate Full Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
TH
Associé(e) aux ventes - Cuisine et salle de bain (Temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…

Supra ITS

Associate Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.

You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.

You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.

The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.

Key Responsibilities Customer Engagement In The Field

Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.

Renewals, Quotes, and Account Administration

Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.

Working in the Pod with CITMs

Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
Track every customer commitment made by the pod to closure and escalate when something is stuck.

Learning and Development

Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
No prior managed services experience required; we will teach the business to the right person.

Knowledge & Aptitude

Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
Comfortable with numbers: basic quoting, margins, and reading a simple report.
Clear, professional written and spoken English; French is an asset.

Soft Skills

Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
Coachable, eager to learn, and resilient when a customer is unhappy.
Team player who is comfortable taking direction from Account Managers and CITMs in a pod.

Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise

Apply About employer

More about this job

Responsibilities

Support Account Executives and Account Managers with customer visits, account administration, renewals, quotes, and customer review preparation, while progressively taking ownership of smaller accounts. Coordinate closely with Customer IT Managers to communicate customer needs, track commitments through to completion, and maintain accurate CRM and ConnectWise records.

Requirements

Applicants must have completed a bachelor's degree or college diploma in Business, Marketing, Information Technology, or a related field within the last two years; prior managed services experience is not required. The role calls for strong relationship-building and organizational skills, familiarity with Microsoft 365, comfort with basic numbers and quoting, a willingness to learn, and a valid Ontario driver's licence with access to a reliable vehicle.

Skills

Relationship Building
Inside Sales
Microsoft Applications
CRM Databases
ConnectWise
Customer Engagement
Account Management
Renewal Coordination
Quoting
Organization
Follow-Through
Written Communication
Verbal Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Digital Transformation
Application Services
Business Process Outsourcing
Account Management
Customer Success
Managed Services Agreements
Monthly Recurring Revenue
ConnectWise
CRM
Microsoft 365
Renewals
Quoting
Pricing
Margins
Service-Level Agreements
Customer IT Manager
Customer Reviews
Ticket Trends
Hardware
Software Licensing
Microsoft
Cisco
Dell
HPE
Field Sales

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