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Added 9 mins ago
GP
Performance Marketing Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
Added 9 mins ago
Manager, Digital Experience (.COM)
Scotiabank
Toronto, ON
Experience using marketing technology, Content Management Systems (Adobe Experience Manager preferred), and web testing and personalization software (i.e. Adobe Target)
Added 9 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Mississauga, ON
- Full-time
…always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through effective replenishment. Most importantly, you…
Added 9 mins ago
SA
Advertising Sales Manager
Samsung Ads Canada
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Our mission is to empower customers to grow by taking ownership of their marketing journey, with rigorous follow-through and solutions that drive results. We operate with integrity,…
Added 9 mins ago
FA
Ecommerce Product Manager
Flair Airlines
Vancouver, BC
- Full-time
Join the IT E-Commerce & Digital Marketing team at Flair as an Ecommerce Product Manager, where you'll play a key role in shaping the digital customer experience across our web and mobile…
Added 9 mins ago
N
Sponsorship Coordinator
NHLPA
Toronto, ON
- Full-time
This person in this role will support daily organizational duties surrounding the NHLPA’s corporate sponsorship and marketing programs, while assisting the Business Group as required. The…
Added 9 mins ago
E
Marketing Operations Manager
EventGo
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support BD with marketing materials, campaigns and co-marketing programs that attract organizers.
Added 9 mins ago
OR
Neighbourhood Sales and Marketing Representatives + $1000 Signing Bonus - NS
OSL Retail Services
Halifax, NS
- Full-time
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Added 9 mins ago
U
marketing manager
UUCargo
Richmond, BC
- Full-time
Direct the marketing strategies of establishments
Added 9 mins ago
R
Sales & Customer Relations Manager
RETYCHE
Montreal, QC
- Full-time
We’re looking for a Sales & Customer Relations Manager who lives these values and wants to grow with us as we expand. You’ll lead our boutique team, build a loyal client community, and make…
Added 24 mins ago
Channel Partnerships Manager, Investor Ecosystems (VC & PE)
Gusto, Inc.
Toronto, ON
Gusto is looking for a VC & PE Partnerships Manager to own and scale our relationships across venture capital (VC) and private equity (PE) firms.
Added 24 mins ago
WP
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Maple Ridge, BC
- Part-time
…also need to provide assistance with property management and marketing administrative…
Added 24 mins ago
MM
Client Relationship Management - Lead Specialist
Marsh McLennan
Montreal, QC
- Full-time
Direct and implement the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal…
Added 24 mins ago
K
Media Planning Manager
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Toronto, ON
- Full-time
…sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology…
Added 24 mins ago
EC
Profit Centre Manager
EMCO Corporation
Mississauga, ON
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
Added 39 mins ago
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Manager, Content Production & Operations
AbbVie
Montreal, QC
- Full-time
We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal Agency within Customer Excellence. Reporting to the Internal Agency Lead, this role is…
Added 39 mins ago
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Therapeutic Specialist, Vision Care – Manitoba and Saskatchewan
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Saskatoon, SK · Regina, Saskatchewan
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…across Manitoba and Saskatchewan. Reporting to the District Manager, Vision Care, Ontario and Prairies, you will manage key customer accounts, develop meaningful partnerships, and drive…
Added 39 mins ago
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Therapeutic Specialist, Vision Care – Manitoba and Saskatchewan
AbbVie
Regina, SK
- Full-time
…across Manitoba and Saskatchewan. Reporting to the District Manager, Vision Care, Ontario and Prairies, you will manage key customer accounts, develop meaningful partnerships, and drive…
Added 39 mins ago
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Therapeutic Specialist, Vision Care – Manitoba and Saskatchewan
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Winnipeg, MB · Regina, Saskatchewan
- Full-time
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Added 39 mins ago
B
Customer Service Representative
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- Part-time
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Added 39 mins ago
Housekeeping Supervisor
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Added 39 mins ago
Manager, Marketing Analytics
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As Manager of the Marketing Analytics team, you will lead and develop a high-performing team of analysts that delivers rigorous analysis, strategic guidance, and trusted data products to…
Added 39 mins ago
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ASSOCIATE MERCHANT
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- Full-time
…merchant with creating and maintaining vendor relationships, marketing products, developing product line strategies, and reporting financial results. The Associate Merchant assists with…
Added 39 mins ago
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Operations Project Manager
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Vancouver, BC
- Full-time
The Operations Project Manager owns delivery for Bureau's larger client accounts, from signed order through to a Perfect Install: every booth Fully Complete, on the promised date, with a…
Added 39 mins ago
S
Sales Support Manager-Data Centre & Managed IT Services
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SK · Saskatchewan, Canada
- Full-time
Help shape what’s next in technology at SaskTel. As Sales Support Manager, you’ll support both the Cloud/Data Centre and Managed IT Services (MITS) product portfolios, turning market…

Supra ITS

Associate Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.

You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.

You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.

The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.

Key Responsibilities Customer Engagement In The Field

Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.

Renewals, Quotes, and Account Administration

Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.

Working in the Pod with CITMs

Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
Track every customer commitment made by the pod to closure and escalate when something is stuck.

Learning and Development

Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
No prior managed services experience required; we will teach the business to the right person.

Knowledge & Aptitude

Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
Comfortable with numbers: basic quoting, margins, and reading a simple report.
Clear, professional written and spoken English; French is an asset.

Soft Skills

Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
Coachable, eager to learn, and resilient when a customer is unhappy.
Team player who is comfortable taking direction from Account Managers and CITMs in a pod.

Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise

Apply About employer

More about this job

Responsibilities

Support Account Executives and Account Managers with customer visits, account administration, renewals, quotes, and customer review preparation, while progressively taking ownership of smaller accounts. Coordinate closely with Customer IT Managers to communicate customer needs, track commitments through to completion, and maintain accurate CRM and ConnectWise records.

Requirements

Applicants must have completed a bachelor's degree or college diploma in Business, Marketing, Information Technology, or a related field within the last two years; prior managed services experience is not required. The role calls for strong relationship-building and organizational skills, familiarity with Microsoft 365, comfort with basic numbers and quoting, a willingness to learn, and a valid Ontario driver's licence with access to a reliable vehicle.

Skills

Relationship Building
Inside Sales
Microsoft Applications
CRM Databases
ConnectWise
Customer Engagement
Account Management
Renewal Coordination
Quoting
Organization
Follow-Through
Written Communication
Verbal Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Digital Transformation
Application Services
Business Process Outsourcing
Account Management
Customer Success
Managed Services Agreements
Monthly Recurring Revenue
ConnectWise
CRM
Microsoft 365
Renewals
Quoting
Pricing
Margins
Service-Level Agreements
Customer IT Manager
Customer Reviews
Ticket Trends
Hardware
Software Licensing
Microsoft
Cisco
Dell
HPE
Field Sales

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