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Added 13 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
…starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons,…
Added 13 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
We are currently looking for a Bilingual Senior Compliance Specialist to join our Compliance team. The mandate of the Compliance Department is to ensure compliance with relevant regulatory…
Added 13 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
We are currently looking for a Bilingual Senior Compliance Specialist to join our Compliance team. The mandate of the Compliance Department is to ensure compliance with relevant regulatory…
Added 13 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons,…
Added 13 mins ago
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 13 mins ago
B
Client Director
BGIS
Montreal, QC
- Full-time
Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
Added 13 mins ago
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Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 13 mins ago
AC
Administrative Assistant to the Dean, Faculty of Arts Media and Design (Appendix D/Temporary Assignment)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Temporary
Minimum of five (5) years of progressive administrative experience supporting senior leaders, preferably in an educational environment, including: Experience coordinating multiple projects…
Added 13 mins ago
X
Senior Geotechnical Applications Engineer
Xerxes
AB · Edmonton, AB
- Full-time
As a Senior Geotechnical Applications Engineer with Xerxes, you will be a key technical resource supporting the application, installation, and field performance of underground storage tank…
Added 13 mins ago
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Information Technology (IT) Manager
Argus
AB · Edmonton, AB
- Full-time
…a key contributor to corporate strategy as a member of the Senior Management Team…
Added 13 mins ago
PC
Senior Associate, Salesforce Technical Consultant
PwC Canada
Ottawa, ON
- Full-time
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These…
Added 13 mins ago
EE
Senior Piping Engineer
Equinox Engineering Ltd.
Calgary, AB
- Full-time
We’re looking for a Senior Piping Engineer who brings exceptional technical knowledge, leadership, and a passion for designing safe, efficient, and reliable piping systems. In this role,…
Added 13 mins ago
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Senior Marketing Manager, Lifecycle, Digital Investing
BMO
Toronto, ON · FCP
- Full-time
…technologies and properties such as web, mobile, and tablet applications. Works with a variety of stakeholders and initiatives to design, implement and measure performance of campaigns and…
Added 13 mins ago
FH
Leader, Strategic Transformation (Quality & Safety)
Fraser Health
Surrey, BC
- Full-time
…Team, you will lead members of our internal consulting team (senior consultants and coordinators), and partner with executive sponsors (vice-presidents, executive directors, directors…
Added 13 mins ago
FH
Leader, Strategic Transformation (Workday and Business Transformation)
Fraser Health
Surrey, BC
- Full-time
As Leader within the Strategic Transformation Team, you will lead members of our internal consulting team (senior consultants and coordinators), and partner with executive sponsors…
Added 28 mins ago
BS
Senior Java Developer (FinTech & Payment Technologies)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job Role/Title: Senior Java Developer (Banking Applications Development)
Added 28 mins ago
CO
Chief Fire Prevention Officer
City of Kingston
Kingston, ON
- $148,411 CAD / year
- Full-time
Prepare reports, by-laws and briefing materials for senior leadership and Council as required.
Added 28 mins ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
This role reports to the Senior Finance Manager, BWI Finance, within the Global Technology & Solutions (GTS) Finance team. GTS plays a critical role in enabling the bank's strategic…
Added 28 mins ago
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Network Technical Project Manager, Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
The Network Technical Project Manager is a senior-lead position responsible for the successful execution of complex, strategic, enterprise-wide technology initiatives critical to Citi’s…
Added 28 mins ago
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Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability,…
Added 28 mins ago
C
Senior Software Engineer, Search
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
We are currently seeking a Senior Software Developer to join our rapidly growing Engineering team. This role is for someone who is passionate about building innovative solutions and being…
Added 43 mins ago
SL
Health & Safety Coordinator
Sultran Ltd
Port Moody, BC
- Full-time
Added 43 mins ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 43 mins ago
EI
User Experience Designer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a creative and user-focused UX Designer II to contribute to software design solutions across enterprise applications. The successful candidate will understand user needs,…
Added 43 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting

Supra ITS

Associate Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.

You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.

You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.

The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.

Key Responsibilities Customer Engagement In The Field

Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.

Renewals, Quotes, and Account Administration

Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.

Working in the Pod with CITMs

Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
Track every customer commitment made by the pod to closure and escalate when something is stuck.

Learning and Development

Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
No prior managed services experience required; we will teach the business to the right person.

Knowledge & Aptitude

Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
Comfortable with numbers: basic quoting, margins, and reading a simple report.
Clear, professional written and spoken English; French is an asset.

Soft Skills

Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
Coachable, eager to learn, and resilient when a customer is unhappy.
Team player who is comfortable taking direction from Account Managers and CITMs in a pod.

Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise

Apply About employer

More about this job

Responsibilities

Support Account Executives and Account Managers with customer visits, account administration, renewals, quotes, and customer review preparation, while progressively taking ownership of smaller accounts. Coordinate closely with Customer IT Managers to communicate customer needs, track commitments through to completion, and maintain accurate CRM and ConnectWise records.

Requirements

Applicants must have completed a bachelor's degree or college diploma in Business, Marketing, Information Technology, or a related field within the last two years; prior managed services experience is not required. The role calls for strong relationship-building and organizational skills, familiarity with Microsoft 365, comfort with basic numbers and quoting, a willingness to learn, and a valid Ontario driver's licence with access to a reliable vehicle.

Skills

Relationship Building
Inside Sales
Microsoft Applications
CRM Databases
ConnectWise
Customer Engagement
Account Management
Renewal Coordination
Quoting
Organization
Follow-Through
Written Communication
Verbal Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Digital Transformation
Application Services
Business Process Outsourcing
Account Management
Customer Success
Managed Services Agreements
Monthly Recurring Revenue
ConnectWise
CRM
Microsoft 365
Renewals
Quoting
Pricing
Margins
Service-Level Agreements
Customer IT Manager
Customer Reviews
Ticket Trends
Hardware
Software Licensing
Microsoft
Cisco
Dell
HPE
Field Sales

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