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Added 13 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 13 mins ago
E3
Manager of EPR & Sustainability
Environmental 360 Solutions
Aurora, ON
- $100,000 to $125,000 CAD / year
- Full-time
Position Title: Manager of EPR & Sustainability
Added 13 mins ago
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Manager, Enterprise Tax
KPMG
Windsor, ON
- Full-time
Working closely with a Partner as a senior team member on tax planning work for clients.
Added 27 mins ago
F
Business Development Representative
Fortive
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 27 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
…Infrastructure 2024 - clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story,…
Added 42 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 42 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Provide clear and timely reporting to senior stakeholders on design progress, key risks, challenges, and overall program performance.
Added 42 mins ago
RD
Technical Project Manager - Software Solutions
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Project Manager, Digital Transformation - Software Solutions, you will bridge the gap between business stakeholders and technical engineering teams. You will drive the end-to-end…
Added 42 mins ago
A
Mutual Funds, Senior Trader
Aviso
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 42 mins ago
IT
Business Development Representative
Intelex Technologies ULC
Toronto, ON
- Full-time
Conduct high level conversations and market research with Senior Executives
Added 43 mins ago
Operational Resilience Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Operational Resilience Manager, reporting to the Director, Operational Resilience, executes the enterprise Operational Resilience strategy for the Canada Life organization. As a…
Added 43 mins ago
AW
Mutual Funds, Senior Trader
Aviso Wealth
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Mutual Funds, the Mutual Funds, Senior Trader is responsible for insuring support and problem resolutions with all activities with Mutual Funds and plays a…
Added 43 mins ago
Senior Manager- Forensics- Assurance
EY
Toronto, ON
…opportunity in our Forensic and Integrity Services practice as a Manager or Senior…
Added 43 mins ago
Manager- Forensics- Assurance
EY
Toronto, ON
…opportunity in our Forensic and Integrity Services practice as a Manager or Senior…
Added 58 mins ago
A&
Manager, Proposals
Aird & Berlis LLP
Toronto, ON
- Full-time
Partner with Marketing, Business Development, Finance, Professional Resources, Information Technology and other teams to coordinate proposal inputs and supporting materials.
Added 58 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting…
Added 58 mins ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
…Chief Operating Officer (COO) organization. The role is the senior Finance partner to the SVP, RESL; SVP, Specialized Sales Force; and SVP & COO, CPSB, connecting strategy with financial…
Added 58 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
At PAR, we are building technology solutions that help businesses operate smarter, serve customers better, and drive meaningful outcomes. We are seeking an experienced Senior Program…
Added 58 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 58 mins ago
TG
Security Engineering Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
We are seeking a Security Engineering Intern to join our Information Security team. In this role, you will collaborate with seasoned engineers to design, build, and automate security…
Added 1 hour ago
FC
Senior Supply Chain Specialist
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
The Team: You will work closely with Supply chain team, will have 3 direct report(s), and will report into the Senior Manager, Replenishment. This team strives to cultivate a culture highly…
Added 1 hour ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…organization around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical…
Added 1 hour ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot…
Added 1 hour ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
There is an immediate need for a Senior Vice President, Sales located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at…
Added 1 hour ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
We’re looking for our next Senior Manager, Integrated Campaign Marketing. Could It Be You?

Supra ITS

Associate Account Executive

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.

You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.

You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.

The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.

Key Responsibilities Customer Engagement In The Field

Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.

Renewals, Quotes, and Account Administration

Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.

Working in the Pod with CITMs

Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
Track every customer commitment made by the pod to closure and escalate when something is stuck.

Learning and Development

Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.

Qualifications & Skills

Education & Experience

Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
No prior managed services experience required; we will teach the business to the right person.

Knowledge & Aptitude

Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
Comfortable with numbers: basic quoting, margins, and reading a simple report.
Clear, professional written and spoken English; French is an asset.

Soft Skills

Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
Coachable, eager to learn, and resilient when a customer is unhappy.
Team player who is comfortable taking direction from Account Managers and CITMs in a pod.

Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise

Apply About employer

More about this job

Responsibilities

Support Account Executives and Account Managers with customer visits, account administration, renewals, quotes, and customer review preparation, while progressively taking ownership of smaller accounts. Coordinate closely with Customer IT Managers to communicate customer needs, track commitments through to completion, and maintain accurate CRM and ConnectWise records.

Requirements

Applicants must have completed a bachelor's degree or college diploma in Business, Marketing, Information Technology, or a related field within the last two years; prior managed services experience is not required. The role calls for strong relationship-building and organizational skills, familiarity with Microsoft 365, comfort with basic numbers and quoting, a willingness to learn, and a valid Ontario driver's licence with access to a reliable vehicle.

Skills

Relationship Building
Inside Sales
Microsoft Applications
CRM Databases
ConnectWise
Customer Engagement
Account Management
Renewal Coordination
Quoting
Organization
Follow-Through
Written Communication
Verbal Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Digital Transformation
Application Services
Business Process Outsourcing
Account Management
Customer Success
Managed Services Agreements
Monthly Recurring Revenue
ConnectWise
CRM
Microsoft 365
Renewals
Quoting
Pricing
Margins
Service-Level Agreements
Customer IT Manager
Customer Reviews
Ticket Trends
Hardware
Software Licensing
Microsoft
Cisco
Dell
HPE
Field Sales

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