Find work in Canada.

605,965 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
…drive business success. Reporting directly to the Managing Director of Compensation, this high-impact role is designed for a seasoned total rewards professional who understands the unique…
Added 1 hour ago
S
Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
As the next Interim Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and…
Added 1 hour ago
S
DCN Project Director
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Director to lead the delivery of a Data Center project location consisting of multiple buildings and associated infrastructures…
Added 1 hour ago
Financial Collections Officer
Department of Government Services
St. John's, NL
Department: Department of Government Services
Added 1 hour ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
The Director of Human Resources, Canada leads RESA’s Canadian HRBP function, supporting approximately 600+ employees across operations from British Columbia and Alberta through Saskatchewan…
Added 2 hours ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un Chef de projet entrée en service pour rejoindre notre équipe Service client basée à Mirabel (Québec, Canada).
Added 2 hours ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 2 hours ago
MT
Head of Performance Marketing
Mafra Talents
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Our client is a well-established private education provider working with young children and their families. With a growing network of locations across Canada and the United States, they are…
Added 2 hours ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…designated clinical program as determined/assigned by the Executive Director, Clinical Operations. Provides leadership and focuses on improving client outcomes and quality of care by…
Added 3 hours ago
Manager, Speciality Pharma Nurse
Bayshore
ON
…under the direction of the Senior Operations Manager, Nursing Services BSRx is accountable for the day-to-day BSRx nursing and administrative operations, general oversight, and leadership…
Added 3 hours ago
Interim Store Director (10 Month Contract)
Sephora
Calgary, AB
As the next Interim Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and…
Added 3 hours ago
DO
Portfolio Liaison, LFP
Doctors of BC
Vancouver, BC · BC
- Full-time
Reporting to the Director, Economics the Portfolio Liaison, LFP provides strategic oversight, coordination, and leadership for the LFP portfolio, ensuring alignment with the priorities and…
Added 3 hours ago
RB
Director, Enterprise Performance Management
Royal Bank of Canada
Toronto, ON
- Full-time
5+ years of progressive experience in strategy consulting, banking, performance management, investor relations, or financial services.
Added 3 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Brossard, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 3 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Montreal, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 3 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Laval, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 3 hours ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 4 hours ago
UO
Senior Occupational Therapist, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Reporting to the Associate Director, Student Mental Health Services, the Occupational Therapist (OT) delivers specialized clinical services to students and post-doctoral fellows…
Added 4 hours ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
Reports to: Assistant Director, Cyber Security
Added 4 hours ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Strong commercial awareness and an understanding of services-based consulting, including project scoping, resource planning, delivery accountability, and client relationship management.
Added 4 hours ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 4 hours ago
H
Nursing Unit Manager
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director Acute Care Victoria Hospital, the Manager is responsible for contributing to the development, and achievement of,…
Added 4 hours ago
J
SVP, Multi-Family - Property & Asset Management
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 4 hours ago
J
Manager, Continuous Improvement
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 4 hours ago
ST
Director, Investor Services
SS&C Technologies
Mississauga, ON
- Full-time
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded…

Supra ITS

Senior Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Senior Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a seasoned account leader who understands recurring revenue deeply and wants to own Supra’s most important customer relationships, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You understand MRR better than anyone in the room. You know how monthly recurring revenue is built, priced, protected, and grown; what drives net revenue retention; how a seat count change, a scope change, or a missed renewal shows up in the number; and how to explain the economics of a managed services agreement to a CFO.

You own executive relationships. You have spent a decade earning the trust of CIOs, CFOs, and business owners. You are comfortable in the boardroom and on the shop floor, and your customers see you as part of their leadership conversation about technology, not as a vendor.

You lead a pod without a title. You set the account plan, you bring the CITM, delivery, and leadership together behind it, and you make sure the customer experiences one accountable Supra. When an account is at risk, you run the save.

The Senior Account Manager owns Supra’s Tier A book in Canada: our largest and most complex managed services customers. You are the named relationship and revenue owner for each: executive relationships, quarterly business reviews, annual technology roadmaps, renewals and multi-year agreements, pricing and contract strategy, and expansion across the full Supra portfolio. You work in a pod with a Canada-based Customer IT Manager (CITM) as technical co-pilot on every account, and you set the account plan the pod executes. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. Expect to be with customers at least three days a week; executive reviews and roadmap sessions are held on site. A valid Ontario driver’s licence and access to a reliable vehicle are required; mileage is reimbursed.

Key Responsibilities Executive Relationship Ownership

Own the executive relationship at every Tier A account (CIO, CFO, owner, or executive sponsor) with a documented contact map, engagement plan, and executive touch cadence.
Run quarterly business reviews on site with the CITM: service performance, risk, financials, roadmap, and the forward plan, with Supra leadership present where appropriate.
Be the customer’s single point of executive accountability at Supra; own escalations and the relationship recovery when things go wrong.

MRR Ownership and Book Economics

Carry the net revenue retention and expansion targets for the Tier A book; know the MRR, margin, contract term, and renewal position of every account at all times.
Lead renewals and multi-year agreement negotiations, pricing changes, and scope amendments; protect rate and margin while growing the relationship.
Build the annual revenue plan for the book by account and forecast it accurately every month.

Strategic Account Planning and Roadmap-Led Growth

Own a written strategic account plan for every Tier A customer, refreshed quarterly, agreed with the CITM and leadership.
Drive the annual technology roadmap with the CITM and convert roadmap items into funded projects and service expansions across managed security, cloud and infrastructure, Microsoft, application and AI services, and hardware refresh.
Open doors to new business units, sites, and executive sponsors within existing customers.

At-Risk Saves and Governance

Identify at-risk accounts early using service, financial, and relationship signals; own the written save plan and lead its execution with the pod and leadership.
Run the governance rhythm for the book: monthly account reviews with leadership, risk register, and renewal pipeline.

Pod Leadership and Mentoring

Set the account plan the CITM, delivery, and service teams execute; hold the pod accountable for commitments made to the customer.
Mentor Account Managers and Account Executives on relationship ownership, MRR management, and executive engagement; model the field cadence for the team.
Contribute to pricing, packaging, and service catalogue decisions with the voice of the largest customers.

CRM and Reporting

Keep ConnectWise and the CRM current for every account: executive contacts, agreements, MRR, renewal dates, roadmap items, opportunities, and visit notes.
Report weekly against the team scorecard: NRR, renewals, QBRs held, roadmap conversion, pipeline, and at-risk accounts; present the book to leadership monthly.

Qualifications & Skills

Education & Experience

Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience.
Minimum 10 years of business-to-business account management in technology, with at least 5 years owning recurring revenue relationships at a managed services provider, cloud or SaaS provider, or similar.
Proven record of owning a large recurring revenue book, hitting retention and growth targets, and leading successful saves of at-risk accounts.

Industry & Commercial Knowledge

Deep understanding of MRR economics: pricing, margin, contract terms, renewals, net revenue retention, and how managed services agreements are structured and amended.
Strong working knowledge of the managed services portfolio: service desk, infrastructure and cloud, managed security, Microsoft 365 and Azure, projects, and emerging AI services; able to lead a business case with a CITM’s design behind it.
Experience negotiating multi-year agreements and working with finance and legal on contract changes.

Soft Skills

Executive presence: credible and comfortable with CIOs, CFOs, and owners, in person.
Exceptional relationship-building, listening, and communication skills, including in difficult conversations.
Leadership without authority: able to align a pod and internal teams behind an account plan.

Disciplined owner’s mindset: plans the quarter, runs the cadence, owns the number, and reports without being chased.

Skills: relationship building,account managment,crm databases,microsoft

Apply About employer

More about this job

Responsibilities

Own executive relationships, recurring revenue, renewals, and expansion across Supra ITS’s largest managed services accounts. Lead account planning and customer governance with technical and delivery teams, manage at-risk saves, and maintain accurate CRM and revenue reporting.

Requirements

Requires at least 10 years of B2B technology account management experience, including at least five years managing recurring-revenue relationships with a managed services, cloud, SaaS, or similar provider. Candidates should have a proven record of retention and growth, strong MRR and contract expertise, executive presence, and a bachelor’s degree or equivalent experience.

Skills

Account Management
Recurring Revenue Management
Customer Retention
Revenue Growth
Strategic Account Planning
Contract Negotiation
Pricing Strategy
Managed IT Services
Microsoft 365
Azure
Cybersecurity
Cloud Services
Leadership
Communication

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Managed Security
Cybersecurity
Digital Transformation
Business Process Outsourcing
MRR
Net Revenue Retention
Recurring Revenue
ConnectWise
CRM
Microsoft 365
Azure
Cloud Infrastructure
Service Desk
Disaster Recovery
Application Services
AI Services
Quarterly Business Reviews
Technology Roadmaps
Account Planning
Renewals
Multi-Year Agreements
Contract Negotiation
Pricing Strategy
Revenue Forecasting
Customer IT Manager
SLA
Margin Management
Risk Management
Executive Engagement

Report this job