Find work in Canada.

611,879 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
RS
Development Manager
RESET Society of Calgary (formerly Servants Anonymous)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Role Description The Development Manager is a full-time, on-site role based in the Greater Calgary Metropolitan Area, responsible for planning and executing fundraising and development…
Added 13 mins ago
FS
Volunteer & Communications Manager
Fort Saskatchewan Nourishment Centre
Fort Saskatchewan, AB
- Full-time
…organized, and relationship-focused Volunteer & Communications Manager to lead our volunteer program and community…
Added 13 mins ago
CP
Construction Supervisor
Concord Projects
Winnipeg, MB
- Full-time
Reporting to the Construction Manager, the Construction Supervisor will:
Added 13 mins ago
LB
Cook Regular Part-time
Louis Brier Home and Hospital
Vancouver, BC
- Part-time
8. Assigns tasks to designated Food Service Workers in absence of Supervisor, Food Services and Manager. May be required to call in employees for urgent relief assignments according to…
Added 13 mins ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
…you’ll have the unique opportunity to collaborate with our Manager, Client Services in client relationship management and new product/service development, as well as providing backup…
Added 13 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Work arrangement: Hybrid - 2 days per month on-site
Added 13 mins ago
LB
Cook Temporary Full-time
Louis Brier Home and Hospital
Vancouver, BC
- Full-time
8. Assigns tasks to designated Food Service Workers in absence of Supervisor, Food Services and Manager. May be required to call in employees for urgent relief assignments according to…
Added 13 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Humboldt, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 13 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Humboldt, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 13 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Humboldt, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 13 mins ago
U
Systems Integrator III
Ulteig
Burlington, ON
- Full-time
…completed on time and within budget and reports to a Technical Manager or Engineering…
Added 13 mins ago
E
Environmental Engineering Field Technician Student (Co-op)
EXP
Brampton, ON
- Full-time
EXP is looking for an Environmental Field Technician (Co-op/Student) to join our team in Brampton, ON. Reporting to the Manager, Environmental Services, you’ll gain hands on field…
Added 13 mins ago
WS
Environmental, Health and Safety Coordinator
Windsor Salt Ltd.
Windsor, ON
- Full-time
Reporting to the General Manager, this position’s prime objective is to coordinate, implement and maintain the site’s health and safety and environmental policies and procedures in…
Added 13 mins ago
CO
Manager, Insurance & Risk Services
City of Burlington
SIMS Square
- Full-time
…Effective September 2027, this role will be required to be on site 50% of the time each…
Added 13 mins ago
Registered Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 13 mins ago
Teen Services Librarian I
City of Vancouver
Vancouver, BC
Reporting to the Branch Head or Assistant Manager, the incumbent provides service to the public, meeting established Library strategic objectives and service standards. Demonstrates and…
Added 28 mins ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.
Added 28 mins ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
Source parts and tools during job set-up and provide shipping instructions to the site
Added 28 mins ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
Source parts and tools during job set-up and provide shipping instructions to the site
Added 28 mins ago
MO
Manager, National Asset and Recovery
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Added 28 mins ago
A
Project Engineer / Project Coordinator - Nuclear & Renewables Projects
AtkinsRéalis
Toronto, ON
- Full-time
The role contributes to day-to-day project and engineering coordination, working under the direction of the Project Manager and in close collaboration with the Engineering Manager,…
Added 28 mins ago
A
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
- Full-time
…to the O&M team and acting on behalf of the O&M Integration Manager as…
Added 28 mins ago
A
Senior Project Manager - Transmission and Distribution
AtkinsRéalis
Calgary, AB · Toronto, ON · Montreal, QC
- $136,700 to $182,000 CAD / year
- Full-time
As a Senior Project Manager - T&D reporting to a Projects Director, you will play a key leadership role in the successful delivery of large-scale transmission, substation, and distribution…
Added 28 mins ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
Report financial and performance results, and significant cost, security, safety, human resources, or project management issues to the Deputy Program Manager.
Added 28 mins ago
A
Golf Operations Opportunities - Spring/Summer 2027
AccorHotel
Banff, AB
- Contract
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.

Supra ITS

Senior Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

There is an immediate need for a Senior Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a seasoned account leader who understands recurring revenue deeply and wants to own Supra’s most important customer relationships, then this position is for you.

Company Overview

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

Team Overview

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.

YOU ARE!

You understand MRR better than anyone in the room. You know how monthly recurring revenue is built, priced, protected, and grown; what drives net revenue retention; how a seat count change, a scope change, or a missed renewal shows up in the number; and how to explain the economics of a managed services agreement to a CFO.

You own executive relationships. You have spent a decade earning the trust of CIOs, CFOs, and business owners. You are comfortable in the boardroom and on the shop floor, and your customers see you as part of their leadership conversation about technology, not as a vendor.

You lead a pod without a title. You set the account plan, you bring the CITM, delivery, and leadership together behind it, and you make sure the customer experiences one accountable Supra. When an account is at risk, you run the save.

The Senior Account Manager owns Supra’s Tier A book in Canada: our largest and most complex managed services customers. You are the named relationship and revenue owner for each: executive relationships, quarterly business reviews, annual technology roadmaps, renewals and multi-year agreements, pricing and contract strategy, and expansion across the full Supra portfolio. You work in a pod with a Canada-based Customer IT Manager (CITM) as technical co-pilot on every account, and you set the account plan the pod executes. The role reports to the Director of Customer Success, based in Canada.

This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. Expect to be with customers at least three days a week; executive reviews and roadmap sessions are held on site. A valid Ontario driver’s licence and access to a reliable vehicle are required; mileage is reimbursed.

Key Responsibilities Executive Relationship Ownership

Own the executive relationship at every Tier A account (CIO, CFO, owner, or executive sponsor) with a documented contact map, engagement plan, and executive touch cadence.
Run quarterly business reviews on site with the CITM: service performance, risk, financials, roadmap, and the forward plan, with Supra leadership present where appropriate.
Be the customer’s single point of executive accountability at Supra; own escalations and the relationship recovery when things go wrong.

MRR Ownership and Book Economics

Carry the net revenue retention and expansion targets for the Tier A book; know the MRR, margin, contract term, and renewal position of every account at all times.
Lead renewals and multi-year agreement negotiations, pricing changes, and scope amendments; protect rate and margin while growing the relationship.
Build the annual revenue plan for the book by account and forecast it accurately every month.

Strategic Account Planning and Roadmap-Led Growth

Own a written strategic account plan for every Tier A customer, refreshed quarterly, agreed with the CITM and leadership.
Drive the annual technology roadmap with the CITM and convert roadmap items into funded projects and service expansions across managed security, cloud and infrastructure, Microsoft, application and AI services, and hardware refresh.
Open doors to new business units, sites, and executive sponsors within existing customers.

At-Risk Saves and Governance

Identify at-risk accounts early using service, financial, and relationship signals; own the written save plan and lead its execution with the pod and leadership.
Run the governance rhythm for the book: monthly account reviews with leadership, risk register, and renewal pipeline.

Pod Leadership and Mentoring

Set the account plan the CITM, delivery, and service teams execute; hold the pod accountable for commitments made to the customer.
Mentor Account Managers and Account Executives on relationship ownership, MRR management, and executive engagement; model the field cadence for the team.
Contribute to pricing, packaging, and service catalogue decisions with the voice of the largest customers.

CRM and Reporting

Keep ConnectWise and the CRM current for every account: executive contacts, agreements, MRR, renewal dates, roadmap items, opportunities, and visit notes.
Report weekly against the team scorecard: NRR, renewals, QBRs held, roadmap conversion, pipeline, and at-risk accounts; present the book to leadership monthly.

Qualifications & Skills

Education & Experience

Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience.
Minimum 10 years of business-to-business account management in technology, with at least 5 years owning recurring revenue relationships at a managed services provider, cloud or SaaS provider, or similar.
Proven record of owning a large recurring revenue book, hitting retention and growth targets, and leading successful saves of at-risk accounts.

Industry & Commercial Knowledge

Deep understanding of MRR economics: pricing, margin, contract terms, renewals, net revenue retention, and how managed services agreements are structured and amended.
Strong working knowledge of the managed services portfolio: service desk, infrastructure and cloud, managed security, Microsoft 365 and Azure, projects, and emerging AI services; able to lead a business case with a CITM’s design behind it.
Experience negotiating multi-year agreements and working with finance and legal on contract changes.

Soft Skills

Executive presence: credible and comfortable with CIOs, CFOs, and owners, in person.
Exceptional relationship-building, listening, and communication skills, including in difficult conversations.
Leadership without authority: able to align a pod and internal teams behind an account plan.

Disciplined owner’s mindset: plans the quarter, runs the cadence, owns the number, and reports without being chased.

Skills: relationship building,account managment,crm databases,microsoft

Apply About employer

More about this job

Responsibilities

Own executive relationships, recurring revenue, renewals, and expansion across Supra ITS’s largest managed services accounts. Lead account planning and customer governance with technical and delivery teams, manage at-risk saves, and maintain accurate CRM and revenue reporting.

Requirements

Requires at least 10 years of B2B technology account management experience, including at least five years managing recurring-revenue relationships with a managed services, cloud, SaaS, or similar provider. Candidates should have a proven record of retention and growth, strong MRR and contract expertise, executive presence, and a bachelor’s degree or equivalent experience.

Skills

Account Management
Recurring Revenue Management
Customer Retention
Revenue Growth
Strategic Account Planning
Contract Negotiation
Pricing Strategy
Managed IT Services
Microsoft 365
Azure
Cybersecurity
Cloud Services
Leadership
Communication

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Managed Security
Cybersecurity
Digital Transformation
Business Process Outsourcing
MRR
Net Revenue Retention
Recurring Revenue
ConnectWise
CRM
Microsoft 365
Azure
Cloud Infrastructure
Service Desk
Disaster Recovery
Application Services
AI Services
Quarterly Business Reviews
Technology Roadmaps
Account Planning
Renewals
Multi-Year Agreements
Contract Negotiation
Pricing Strategy
Revenue Forecasting
Customer IT Manager
SLA
Margin Management
Risk Management
Executive Engagement

Report this job