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SurfacePrep

Sales Representative (Trainee)

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Sales Representative (Trainee)

Job Summary:

The Sales/Operations Trainee role is designed to develop a strong understanding of SurfacePrep’s products, customers, and sales processes. The position begins in the warehouse, providing hands-on exposure to products and operations. The trainee then transitions to the front office, working alongside the Customer Service team to learn customer interactions, internal systems, and sales support functions. With training and experience, the role ultimately progresses into an Outside Sales position, supporting and driving sales to both existing and new customers over an expected 12–24 month development period.

Key Responsibilities:

Warehouse Operations

· Receive incoming shipments and verify contents against packing slips

· Prepare outgoing shipments, ensuring accuracy of products and documentation

· Load, unload, sort, move, and stage products manually or using equipment

· Perform quality control checks on inbound and outbound materials

· Maintain accurate inventory and assist with annual and cycle counts

· Resolve discrepancies related to quantity, condition, weight, or delivery timing

· Maintain accurate shipping/receiving records & update orders in the ERP system

· Order shipping supplies as required

· Perform general housekeeping to maintain a clean, safe, and organized work environment

· Adhere to company health and safety policies at all times

Customer Service & Sales Support

· Coordinate with internal departments to ensure timely delivery of products

· Communicate with customers on order status, documentation, & delivery issues

· Contact carrier representatives to obtain quotes, arrange shipments, and prepare shipping documentation

· Prepare and manage international shipments, including customs documentation

· Resolve customer issues related to shipping, orders, or product concerns

· Maintain accurate records of shipments, receipts, and customer interactions

Outside Sales (Developmental / Future Responsibilities)

· Build relationships with existing customers while developing new sales leads

· Schedule and conduct appointments with potential and current customers within assigned territory

· Identify customer needs and recommend appropriate products and services

· Demonstrate product value and functionality based on customer needs

· Maintain customer communication to ensure satisfaction and post‑sale support

· Inform customers of new products, services, and enhancements

· Maintain detailed records of sales activity, opportunities, and customer interactions in the CRM system

· Prepare sales activity reports and contribute to territory sales forecasting

· Perform other duties as assigned to support sales growth

Job Qualifications:

· College Diploma or University Degree in a technical field is considered an asset

· Strong mechanical aptitude required for future growth and advancement

· Excellent written and verbal communication skills

· Ability to understand, read, write, and fluently speak English

· Knowledge of major carriers (FedEx, Purolator, UPS, etc.) & their software is a plus

· Proficient in Microsoft Office applications

· Working knowledge of ERP/MRP systems is beneficial

· Strong attention to detail and ability to work independently in a fast‑paced environment

· Experience with international shipping and customs documentation is an asset

· Forklift and reach truck experience preferred

· Physically capable of performing job duties, including lifting up to 55 lbs

· Ability to closely follow company health and safety policies

· Strong multitasking and organizational skills

Benefits:

Vacation and sick days paid
RSP and TFSA Plan and RSP employer contribution
Health, Dental, Paramedical expenses and Vision Insurance
Insurance Life, AD&D, Dependant life and long-term liability

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More about this job

Responsibilities

The trainee begins with warehouse operations, including receiving, shipping, inventory control, quality checks, and maintaining accurate records. They then support customer service and shipping coordination before progressing toward outside sales, building customer relationships, identifying needs, and tracking sales activity.

Requirements

A technical college diploma or university degree is an asset, along with strong mechanical aptitude, communication skills, and proficiency in Microsoft Office; ERP/MRP knowledge is beneficial. The role also calls for attention to detail, organization, the ability to work independently in a fast-paced environment, English fluency, and the physical ability to lift up to 55 pounds; shipping, customs, and forklift experience are preferred or assets.

Skills

Written And Verbal Communication
Mechanical Aptitude
Customer Service
Sales Development
Inventory Management
Shipping And Receiving
International Shipping
Customs Documentation
Microsoft Office
ERP/MRP Systems
CRM Systems
Organization
Multitasking
Attention To Detail
Forklift And Reach Truck Operation
Health And Safety Compliance

Benefits

Paid Vacation Days
Paid Sick Days
RSP Plan
TFSA Plan
Employer RSP Contributions
Health Insurance
Dental Insurance
Paramedical Expense Coverage
Vision Insurance
Life Insurance
AD&D Insurance
Dependent Life Insurance
Long-Term Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Shipping And Receiving
Inventory Management
Quality Control
ERP System
Customer Service
Sales Support
Outside Sales
Sales Leads
Territory Sales
Sales Forecasting
Carrier Coordination
International Shipping
Customs Documentation
Microsoft Office
ERP/MRP Systems
CRM System
Forklift
Reach Truck
Health And Safety
Industrial Machinery Manufacturing
Product Demonstrations
Order Management

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