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Surrey Place

Booking Clerk

Toronto, ON, Canada

$46,643 to $56,748 CAD / year · Full-time

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Job details

Pay: $46,643 to $56,748 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 1 year’s work experience within an Infant Hearing Program or Health Records Department is considered an asset.
Working hours: 36.25 hours/ week
Posting language: English
Posted: Oct 2, 2026

Original job description

Salary: $46,643- $56,748 (CAD) Annually

Program: Infant Hearing Program

Status: Full-Time Contract (6 months)

Hours: 36.25 hours/ week

Date Posted: October 2, 2026

Posting Close: October 16, 2026

About Surrey Place

Surrey Place is a not-for-profit organization that helps people of all ages with autism-, developmental-, and sensory-related concerns push the boundaries of what’s possible to achieve new victories. With a holistic circle of care approach, Surrey Place brings together caring clinicians, staff, valued partners and other experts to collaborate for the client’s best interests. The organization works with clients throughout their lives, creating inventive and innovative programs so they can keep building their skills, grow their self-confidence and set their sights even higher. Since 1962, Surrey Place has supported people with varying and complex needs in the Toronto region and more recently, Northwestern Ontario. Surrey Place is accredited with Exemplary Standing by Accreditation Canada through the healthcare program.

Position Description

The Infant Hearing Program (IHP) provides Universal Newborn Hearing Screening, Audiology Services, Family Support Services, and Communication Development Services.

The Infant Hearing Program (IHP) at Surrey Place is seeking a Booking Clerk who will report to the Manager, IHP. The successful candidate will be supporting the IHP, ensuring that clients’ needs for Universal Newborn Screening (UNHS) appointments are met through effective scheduling and co-ordination of client information, processing clinical reports requests from hospitals, physicians, school boards and other community agencies.

Main Responsibilities

Schedule and manage appointments and follow-up appointments using the booking system.
Obtain informed consent from caregivers and ensure they fully understand the procedures involved in the appointments.
Support cancellations and reschedule appointments as needed.
Confirm appointments and provide necessary information to caregivers or clinical staff.
Enter requested information and results into the booking system and provincial database, making updates and corrections as needed.
Respond to inquiries from caregivers and clinical staff (i.e. provide results from UNHS).
Coordinate with Surrey Place health records department to release client’s personal health information.
Create and maintain accurate records in the electronic client record system, provincial database, and booking systems utilized by the programs.

Qualifications

Post secondary education and/or high school diploma, or Community College Diploma in Health Information Management.
1 year’s work experience within an Infant Hearing Program or Health Records Department is considered an asset.
Experience working with Health Child Development-Integrated Services for Children Information System (HCD-ISCIS) and Customer Relationship Management (CRM) databases, as well as online booking systems are considered an asset.
Excellent communication and interpersonal skills.
Proven ability to handle multiple requests, prioritize tasks and requests.
Excellent organizational, time management, clerical, and problem-solving skills, and attention to detail.
Ability to work independently and within a team environment.
A satisfactory Police Records Check (Vulnerable Sector Screening).
Proficient with MS Office (Word, Excel, PowerPoint and Outlook).
Fluency in French is considered an asset.

Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We are seeking applicants who embrace our values of equity, diversity, inclusion, and accessibility (EDIA). We encourage candidates from Indigenous and equity seeking groups such as those from Black and racialized communities, people with disabilities, women and 2SLGBTQ+.

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More about this job

Responsibilities

Schedule, confirm, cancel, and reschedule Universal Newborn Hearing Screening appointments, while obtaining caregiver consent and responding to inquiries. Maintain accurate client records and database information, process clinical report requests, and coordinate the release of personal health information.

Requirements

A high school diploma or post-secondary education is required; a Community College Diploma in Health Information Management is also listed. The role calls for strong communication, organization, time management, clerical, and problem-solving skills, proficiency with Microsoft Office, and the ability to work independently and as part of a team; relevant program or health records experience and database experience are assets.

Skills

Appointment Scheduling
Appointment Coordination
Informed Consent
Client Communication
Data Entry
Database Management
Electronic Health Records
Health Information Management
Records Management
Information Release Coordination
Organization
Time Management
Problem-Solving
Attention to Detail
Microsoft Office

Visa sponsorship

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Keywords

Infant Hearing Program
Universal Newborn Hearing Screening
Audiology Services
Family Support Services
Appointment Scheduling
Appointment Coordination
Informed Consent
Clinical Reports
Health Records
Personal Health Information
Electronic Client Records
Provincial Database
Booking System
HCD-ISCIS
Microsoft Office
Word
Excel
PowerPoint
Outlook
Vulnerable Sector Screening
Client Communication
Data Entry
Records Management
Health Information Management

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