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Surrey Police Service

Business Analyst 2

Surrey, BC, Canada

The salary range is $50.90/hour - $57.67/hour (pay grade 27). · Full-time

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Job details

Pay: The salary range is $50.90/hour - $57.67/hour (pay grade 27).
Job type: Full-time
Apply by: Dec 2, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Nov 2, 2026

Original job description

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 700 police officers and over 550 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting to the Application Services Manager, the successful candidate formulates and defines business scope and objectives through research, fact finding and a general understanding of applicable business and industry requirements. The incumbent will act as a liaison between business areas and information technology (IT) as well as analyze business and user needs, elicit information and document and track requirements.

Schedule / Hours of Work

The anticipated schedule for this position is 35 hours/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

Provides complex business analysis including workflow process, business-requirements elicitation, process modeling and feasibility analysis.
Works closely with business unit representatives and management to identify business improvement opportunities, assess business problems and make recommendations.
Acts as a liaison between business users and the solution teams.
Creates clear, accurate and well-crafted requirements and workflow documentation, including business and functional decisions, current and future state processes, user cases, user stories and business process re-engineering documentation.
Provides business impact assessments and prepares documented deliverables.
Possesses a broad understanding of business operations.
Provides detailed analyses of end-to-end business processes (current and future state), process definition, business process and business workflow mapping.
Defines constraints, issues, risks, dependencies, and what-if scenarios.
Participates in the cost-benefit analyses for proposed changes to assist management.
Leads and facilitates business interviews and meetings and documents detailed summaries of meeting outcomes, action items, and issues.
Elicits functional and non-functional business requirements.
Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of business analysis, stakeholder analysis, and process modeling skills.
Knowledge of documentation techniques.
Ability to communicate effectively, both orally and in writing.
Ability to present information.
Ability to consult and facilitate meetings and discussions.
Ability to think analytically and critically and problem solve.
Ability to complete work with a high level of accuracy and attention to detail.
Ability to follow and build Surrey Police Service business analyst practices.
Ability to quickly learn and apply new skills and knowledge brought about by rapidly changing information and/or technology.

APPLICANT QUALIFICATIONS

Degree in a related field from a recognized institution
Two years related experience
An acceptable equivalent combination of education and experience may be considered
All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

This is a unionized position, represented by CUPE 402.
The salary range is $50.90/hour - $57.67/hour (pay grade 27).

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on November 20th, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.

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More about this job

Responsibilities

Analyze business needs and end-to-end processes, elicit and document functional and non-functional requirements, and identify improvement opportunities. Liaise with business users and solution teams, facilitate interviews and meetings, assess impacts and risks, and provide recommendations and documented deliverables.

Requirements

A degree in a related field and two years of related experience are required, although an equivalent combination of education and experience may be considered. Candidates must obtain and maintain police security clearance and demonstrate business analysis, process modeling, documentation, communication, facilitation, and problem-solving abilities.

Skills

Business Analysis
Stakeholder Analysis
Process Modeling
Requirements Elicitation
Workflow Mapping
Business Process Re-engineering
Business Impact Assessment
Feasibility Analysis
Cost-Benefit Analysis
Facilitation
Meeting Leadership
Documentation
Analytical Thinking
Critical Thinking
Problem Solving
Written and Oral Communication

Benefits

Extended Health Coverage
Dental Coverage
Defined Benefit Pension
Vacation Entitlements
Professional Development
Short-Term Disability Coverage
Long-Term Disability Coverage
Travel Insurance
Life Insurance
Discounted Access to Recreation Facilities
Personal and Family Support

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Stakeholder Analysis
Process Modeling
Business Requirements
Functional Requirements
Non-Functional Requirements
Workflow Process
Workflow Mapping
Current-State Processes
Future-State Processes
Business Process Re-engineering
User Stories
Use Cases
Feasibility Analysis
Business Impact Assessment
Cost-Benefit Analysis
Requirements Documentation
Business Improvement
Information Technology
Application Services
Information Management
Technology Division
Police Security Clearance
Public Safety
Risk Analysis
Process Definition

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