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Added 17 mins ago
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Surrey Police Service

Technical Support Specialist 2

Surrey, BC, Canada

Pay: The compensation range is $46.89/hour - $53.04/hour (pay grade 25) based on 2026 rates.
Job type: Contract
Apply by: Oct 21, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Technical Support Specialist 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. In this role the successful candidate will provide tier 1 & 2 clients support, such activities include completing incident & service requests, investigating performance issues, and troubleshooting communication problems on end-point devices. As a valued member of the team, the successful candidate will also participate in the development of business rules, procedures, and end-user documentation, enabling us to deliver an outstanding and repeatable customer service experience.

Currently, the position is scheduled to run for up to 12 months (approximately). The duration of the term may be shortened or extended based on operational needs.

Schedule / Hours of Work

This is an on-site position and the anticipated schedule for this position is 35 hours/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

Installs, configures, documents, and maintains end-user hardware, software, and services.
Investigates, assesses, mitigates, and resolves routine or complex software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
Isolates and resolves functional and performance issues.
Assists with designing customer experience focused solutions by defining standards and best practices.
Creates, updates, and oversees reports for a technical, management stakeholder, or end user audience
Consults and collaborates with appropriate technical and business resources to resolve problems.
Interacts with others within IT division, client representatives, customers, vendors, IT partners, and other SPS clients.
Communicates routine information with external organizations including vendors.
Estimates work effort and duration for planning or budgeting purposes.
Prioritizes and schedules work to complete assignments and resolve problems on time.
Acts as a resource for project work.
Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to plan and organize work to meet deadlines and achieve project objectives.
Ability to apply a work around, improvise, or conduct a root cause analysis.
Ability to stay current with industry trends and technologies, an aptitude for learning.
Ability to advise clients in a professional manner and explains technical info in an understandable way.
Experience using Microsoft System Center Configuration Manager (SCCM) to perform tasks such as imaging computers, deploying applications, and hardware/software inventory reporting.

QUALIFICATIONS

Diploma in IT or related field.
Three years of related experience.
An acceptable equivalent combination of education and experience.
All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan (after 12 months), generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible temporary full-time (greater than six months) positions within SPS.

This is a unionized position, represented by CUPE 402.
The compensation range is $46.89/hour - $53.04/hour (pay grade 25) based on 2026 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on September 25th, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist will install, configure, and maintain end-user hardware and software while resolving complex technical issues. They will also participate in developing business rules and documentation to ensure a high-quality customer service experience.

Requirements

Candidates must possess a diploma in IT or a related field along with at least three years of relevant experience. Applicants are also required to obtain and maintain a police security clearance.

Skills

Technical support
Hardware installation
Software configuration
Troubleshooting
Incident management
Service requests
Root cause analysis
SCCM
Imaging
Application deployment
Hardware inventory
Communication
Documentation
Customer service

Benefits

Extended health coverage
Dental coverage
Defined benefit pension
Vacation entitlements
Professional development
Short-term disability coverage
Travel insurance
Life insurance
Discounted recreation facilities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IT
Hardware
Software
SCCM
Incident Management
Troubleshooting
Communication
Documentation
Customer Service
Peripherals
Imaging
Application Deployment
Inventory Reporting
Root Cause Analysis
Corporate Services
Information Management
Technology
Police Service
Public Safety

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