Telecommunications Operator 2

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW:

Surrey Police Service (SPS) has an exciting opportunity for a Regular Full-Time Telecommunications Operator 2 to join SPS’s Operational Communications Centre (OCC). Reporting to the OCC Shift Manager, this position is responsible for a wide variety of critical telecommunications duties within the SPS OCC. The incumbent will handle a number of complex, time sensitive duties in various functional areas including but not limited to dispatch, call-taking, info radio and info messaging centre. The incumbent will exercise independence of judgment and work under limited supervision.

Schedule / Hours of Work

The anticipated schedule for the base full-time position is 37.5 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Responds to varied calls such as complaints, emergency 911 and non-emergency calls, and general inquiries. Accurately evaluates incoming calls and prioritizes calls.
• Takes reports and enters detailed accurate information within time constraints.
• Provides critical information with speed and accuracy staff, the public, and other agencies.
• Dispatches calls for police response to appropriate police personnel including additional units to assist on calls as required.
• Assesses the situation, identifies other agencies that may be required for the event, and contacts the agencies directly.
• Monitors the status and location of police units and liaises closely with police officers in the CSOC.
• Completes forms, reports, and records pertaining to incoming calls, dispatch functions performed, and to information received from police officers.
• Responds to requests for information from police units by using CPIC, CAD, Prime, and other information sources.
• May be required to attend court to give evidence.
• Performs CPIC maintenance including data entry, modifications, information removal, and retrieval.
• Replies to inquiries from other police agencies.
• Drafts messages relating to warrants or CPIC hits and sends them to appropriate agencies.
• Maintains comprehensive file records per various file management requirements.
• Maintains general upkeep and cleaning of equipment and workstation.
• Trains and assists other employees as required.
• Performs related duties as required.

QUALIFICATIONS

• Completion of Grade 12.
• Minimum of twelve (12) months related training and experience in the use and operation of police telecommunications dispatch and complaint taking equipment and information systems and a demonstrated competence in dispatching.
• Accurate typing speed of 45 wpm.
• An equivalent combination of education and experience may be considered.
• The ability to work rotating shifts, including holidays and weekends.
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also receive short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and support from a dedicated Employee Services team offering personal and family assistance. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – Eligible regular part-time employees who work a minimum of 21 hours per week qualify for the above-mentioned benefits. Leave-related benefits - including vacation, sick leave, bereavement leave, and retirement/severance allowance - will be prorated based on the employee’s average hours worked.

• This is a unionized position, represented by CUPE 402.
• The salary range is $40.53/hour - $47.68/hour (pay grade 24D) based on June 1 market adjustment.

Applications must be submitted through our online Careers page. This posting will remain open until filled; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.