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Added 9 mins ago
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
Full-time
We have an opportunity for a Business Development Manager in our Edmonton office! We are proud of our remarkable Carlson team, and we are seeking an individual who leads by example and who…
Added 9 mins ago
PATIENT EXPERIENCE MANAGER
PhysioPlus Health Group
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Patient Experience Manager Job in Toronto, ON
Added 9 mins ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 9 mins ago
Customer Success Manager
Borderless AI
Toronto, ON
Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 9 mins ago
Marketing Communications Manager
Canadian Franchise Association
Toronto, ON · Greater Toronto Area, Canada
Full-time
Sr. Manager, Marketing, Public Relations, Public Affairs & Global Affairs or as assigned
Added 9 mins ago
Oracle EPM Developer - 6yrs Experience
Apptoza Inc.
Mississauga, ON
Contract
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Added 9 mins ago
Head of Customer Success
Ultimate Tech
Montreal, QC
Full-time
As a manager, they develop their team's frontline management capabilities and build a structured, scalable Customer Success function able to keep pace with a growing technology SME. Through…
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Principal Architect - Platform
Nokia
Ottawa, ON · Kanata, ON
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Architect and optimize multi-tenant shared services, including databases, MQTT, cert-manager, Keycloak, and blob storage.
Added 9 mins ago
Production Supervsior
SOLVET
Calgary, AB
Full-time
Collaborate with the Operations Manager and Production Planner to identify and implement efficiency improvements.
Added 9 mins ago
Quality Assurance Specialist
Bio Agri Mix LP
Mitchell, ON
Full-time
…improvement initiatives. The QA Specialist reports to the QA…
Added 9 mins ago
Electrical Project Manager/Estimator
Wilson & Associates Contracting Ltd
London, ON
Full-time
Wilson & Associates Contracting Ltd. is seeking an experienced Electrical Project Manager/Estimator to join our team in London, Ontario.
Added 9 mins ago
Sales Assistant
Bench Mark Equipment & Supplies Inc.
Calgary, AB
Full-time
As an SDR, you’ll be the first point of contact for new opportunities. Your job is to connect with inbound prospects, qualify fit, and book meetings for our Sales Manager.
Added 10 mins ago
Senior Specialist, Customer Success
Chartered Professional Accountants of Canada
Toronto, ON · Montreal, QC · Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
Reporting to the Senior Manager, Customer Experience, the Senior Specialist, Customer Success is responsible for building strong customer relationships and ensuring customers realize…
Added 10 mins ago
District Manager (Chicoutimi)
Dollarama
Mont-Royal, QC
The District Manager will oversee the day-to-day operations of the stores in addition to being accountable for performing all duties necessary for the proper functioning of a number of…
Added 10 mins ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. They will work closely with sponsors, process owners and subject matter…
Added 10 mins ago
Senior Manager, Pricing Data & AI Enablement (6 Month Contract)
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
We are seeking a Senior Manager, Pricing Data & AI Enablement for a 6-month contract (with an option to mutually extend) to strengthen the quality, structure and usability of our historical…
Added 10 mins ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
Reporting to the IT Manager, the Interim Data & Business Intelligence Analyst will take ownership of an established Microsoft-based data, reporting, and analytics environment. This hands-on…
Added 10 mins ago
Credit Analyst
Franklin Empire Inc
Toronto, ON · Kitchener, ON
$50,000 to $55,000 CAD / year
The credit analyst is responsible for undertaking administrative support for the Credit Manager, notably in dealing with accounts receivable and credit issues for the clientele of our…
Added 10 mins ago
Manager, Distribution Center - Canada
Southwire Company LLC
Mississauga, ON
…contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud…
Added 25 mins ago
Trade Development & Key Account Manager (Montreal, Quebec)
Women of the Vine & Spirits
Montreal, QC
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Create/deliver marketing programs/plans for use in the field, present new program ideas, and efficiencies, and obtain senior leadership buy-in
Added 25 mins ago
Line Cook - Kelowna Airport (Year-Round)
SSP America
Kelowna, BC
Full-time
Our restaurant portfolio in the Kelowna International Airport includes: White Spot, Okanagan Vintner's Exchange, Ellison Field, Subway, Tim Hortons, and retail stores.
Added 26 mins ago
Fraud Customer Success Manager
Equifax
Toronto, ON · CAN - Ontario - Toronto
Full-time
Bachelor’s degree in criminology, related field or equivalent experience preferred.
Added 26 mins ago
Wireless Sales Associate - 1000 Milton
OSL Retail Services Inc
Milton, ON
Other
Added 26 mins ago
People Generalist
H&M Group
Toronto, ON
Full-time
This hybrid role reports into our People Manager and is based out of our Toronto Support Office.
Added 26 mins ago
Technical Support Analyst
Bayshore
Markham, ON
-Assess system configuration needs based on technical trends and user feedback and report to manager for review. Recommends laptop & smartphone image enhancements to simplify and enhance…

Survalent

Product Knowledge Base Technical Writer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: The salary range for this role is $60,000 – $75,000.
Job type: Full-time
Apply by: Oct 29, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
Determine and apply appropriate levels of writing and editorial approaches to project materials
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
Gather technical information and ensure documentation is accurate, complete, and easy to understand.
Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
Create detailed product white papers.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as assigned

What are we looking for?

Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
Ability to work with little supervision.
Strong organizational skills to meet tight deadlines.
Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $60,000 – $75,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/100662?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Develop, edit, and maintain user-focused technical documentation, including guides, API materials, knowledge base articles, troubleshooting resources, and release notes. Improve documentation workflows and templates, verify content accuracy and usability, and ensure materials reflect product changes and comply with company quality and information security policies.

Requirements

A bachelor's degree in English, technical writing, journalism, communications, or a related field is required; experience or education in engineering, IT, or software is preferred. Candidates should have strong technical writing and communication skills, advanced experience creating technical materials, proficiency with Microsoft Office and publishing software, and the ability to manage multiple projects independently.

Skills

Technical Writing
Knowledge Base Development
Documentation Workflow Design
Content Editing
Document Management
User Guide Development
API Documentation
Troubleshooting Documentation
Release Notes
Technical Research
Usability Reviews
Accuracy Reviews
Microsoft Office
Adobe Publishing Software
Information Security Compliance
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
Knowledge Base
User Guides
Deployment Guides
API Documentation
Troubleshooting Guides
Release Notes
Maintenance Procedures
Technical Support Content
Product White Papers
Content Development
Peer Review
Document Management
Documentation Templates
Usability Reviews
AI-Generated Content
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe
Publishing Software
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Smart Grid
Software Development

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