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Added 1 min ago
Linux Administrator Co-op (Waterdown, CAN)
L3Harris Technologies
ON · Waterdown, ON
This 16 month co-op role supports the manager of Infrastructure & Security for Canada by providing provide direct embedded support services within our Engineering department services at the…
Added 1 min ago
Senior Business Unit Manager
Hubbell Incorporated
Edmonton, AB
We have an exciting opportunity for a Sr. Business Unit Manager to lead our Wildlife Mitigation Business Unit. The successful candidate will lead this multi-functional high performing…
Added 1 min ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
As the Senior Product Marketing Manager for Personal Care, you will own and drive P&L performance for Univar Solutions’ Dow Personal Care portfolio in North America, Dow silicones and Dow…
Added 1 min ago
Lead Compliance & Operational Risk Officer, Vice President
Wells Fargo
Toronto, ON
Full-time
This role is based in Canada and will report functionally to the International Legal Entity Compliance & Operational Risk - Program, Governance and Reporting Senior Manager.
Added 1 min ago
Direct Support Professional
Karis Disability Services
Ottawa, ON
Part-time
Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This position assists people in their…
Added 1 min ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 1 min ago
Warehouse Worker - Day Shift (Contract)
Bunzl Can
Richmond, BC
Full-time
Assist other warehouse workers in completing tasks as requested by the Warehouse Manager or immediate supervisor
Added 1 min ago
Manager, Enterprise Customer Success
Spellbook
Remote, Canada
$155,000 to $180,000 CAD / year
Full-time · Remote
We’re hiring a Manager, Customer Success (Enterprise) to lead, coach, and scale a growing team of Enterprise Customer Success Managers (CSMs) responsible for the full customer lifecycle…
Added 1 min ago
League Manager - Part-Time (Winnipeg)
Brodie Rec League
Winnipeg, MB
Part-time
You report to a District Manager, who owns your region end to end, and in new or smaller markets you work in partnership with a City Launcher to grow the league while you run it. The people…
Added 1 min ago
Senior Client Services Specialist (CAN)
Avison Young Canada
Calgary, AB
Full-time
…organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real…
Added 1 min ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards…
Added 1 min ago
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
Part-time
…durability and flair. Our growing team is seeking passionate people, ready to make an…
Added 1 min ago
Embedded GSOC Intelligence Team Leader
Sibylline Ltd
Toronto, ON
Full-time
Our people provide the insight that leaders need to navigate today's complex geopolitical landscape. It's meaningful work, with high-profile clients and real-world stakes – and that's what…
Added 1 min ago
On Premise Trade Marketing Manager - Food Service & Vending
Red Bull
Toronto, ON
Full-time
The On Premise Trade Marketing Manager – food service and vending is the lead Trade Marketing role for the food service and vending segment within the Canadian On Premise organization. This…
Added 1 min ago
Manager, Human Resources | Gestionnaire, Ressources humaines
NBCUniversal
Montreal, QC
Full-time
This is an exciting opportunity for an experienced, hands on Human Resources Manager to lead and deliver HR support for an innovative new initiative at NBCUniversal, with primary…
Added 1 min ago
Bread Baker (Rotational Overnight, Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
$20 to $22 CAD / hour
Full-time
…authentic Italian recipes. Reports to the Assistant Bakery…
Added 15 mins ago
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 15 mins ago
Speech Language Pathologist Masters
VitalHires
Regina, SK
Part-time
Reporting to the Manager, the Speech Language Pathologist - Masters incumbent will provide speech and language services to assess, diagnose and implement treatment of speech and/or language…
Added 15 mins ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Moose Jaw, SK
Full-time
…within the Emergency Room. They work under the direction of the Manager of ER/ICU/Respiratory to ensure high-quality, patient-centered…
Added 15 mins ago
Technical Delivery Manager
Intelex Technologies ULC
Canada
Full-time
Intelex is seeking a Technical Delivery Manager to own the roadmap, backlog, prioritization, and delivery outcomes for Infrastructure initiatives while providing broader support to the…
Added 15 mins ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Regina, SK
Full-time
…clients within the Emergency department. They report to the manager of the designated area and uphold the mission, vision, and values of the Saskatchewan Health…
Added 15 mins ago
Retail Floor Team Member - North Bay (Part-Time)
Talize
North Bay, ON
Part-time
…future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win…
Added 15 mins ago
Nurse A - Registered Nurse General Duty Nurse
VitalHires
Saskatoon, SK
Full-time
Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care. Human Resources Exemption: No…
Added 15 mins ago
Retail Floor Team Member - Kitchener (Part-Time)
Talize
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Part-time
…future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win…
Added 15 mins ago
Retail Floor Team Member - Barrie (Part-Time)
Talize
Barrie, ON
Part-time
…future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win…

Survalent

Product Knowledge Base Technical Writer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: The salary range for this role is $60,000 – $75,000.
Job type: Full-time
Apply by: Oct 29, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
Determine and apply appropriate levels of writing and editorial approaches to project materials
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
Gather technical information and ensure documentation is accurate, complete, and easy to understand.
Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
Create detailed product white papers.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as assigned

What are we looking for?

Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
Ability to work with little supervision.
Strong organizational skills to meet tight deadlines.
Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $60,000 – $75,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/100662?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Develop, edit, and maintain user-focused technical documentation, including guides, API materials, knowledge base articles, troubleshooting resources, and release notes. Improve documentation workflows and templates, verify content accuracy and usability, and ensure materials reflect product changes and comply with company quality and information security policies.

Requirements

A bachelor's degree in English, technical writing, journalism, communications, or a related field is required; experience or education in engineering, IT, or software is preferred. Candidates should have strong technical writing and communication skills, advanced experience creating technical materials, proficiency with Microsoft Office and publishing software, and the ability to manage multiple projects independently.

Skills

Technical Writing
Knowledge Base Development
Documentation Workflow Design
Content Editing
Document Management
User Guide Development
API Documentation
Troubleshooting Documentation
Release Notes
Technical Research
Usability Reviews
Accuracy Reviews
Microsoft Office
Adobe Publishing Software
Information Security Compliance
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
Knowledge Base
User Guides
Deployment Guides
API Documentation
Troubleshooting Guides
Release Notes
Maintenance Procedures
Technical Support Content
Product White Papers
Content Development
Peer Review
Document Management
Documentation Templates
Usability Reviews
AI-Generated Content
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe
Publishing Software
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Smart Grid
Software Development

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