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Added 20 mins ago
Sales Associate (West Edmonton Mall)
Swatch
AB · Edmonton, AB
Part-time
As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core…
Added 21 mins ago
Field Service Manager (HVACR)
Copeland
Brantford, ON
Full-time
We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence,…
Added 21 mins ago
Gérant(e) du Service d'Encadrement Sur Mesure
Michaels Stores
Saint-Constant, QC
Full-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 21 mins ago
Customer Success Manager
Airbus
Waterloo, ON
Full-time
…first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end…
Added 21 mins ago
Quality Manager
RailWorks
Abbotsford, BC · Surrey, BC · Vancouver, BC · Lower Mainland, Brit
Manages the activities of the quality control team to ensure that the work product meets the standards as set forth in the contracts and other specification documents.
Added 36 mins ago
Solutions Architect- HSSBC
Provincial Health Services Authority
Burnaby, BC
Full-time
…application development, middleware, database management, and operations. Coordinating People: acting with integrity and trust; building a team environment; communicating clearly; fostering…
Added 36 mins ago
Store Manager
Foot Locker
Calgary, AB
Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 36 mins ago
Principal Program Manager
Forefront Dermatology
Canada
Full-time
The Principal Program Manager serves as the primary bridge between business stakeholders and the Data & Analytics organization. This role is responsible for identifying opportunities where…
Added 51 mins ago
Customer Service Learning & Development Specialist
LearningDevelopmentJobs
Toronto, ON
Full-time
…organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day…
Added 51 mins ago
Revenue Manager - Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON
Full-time
The Revenue Manager, Food & Beverage is responsible for driving the hotel’s strategic vision through a Total Revenue Management approach, with a primary focus on Food and Beverage (Outlets,…
Added 51 mins ago
Store Manager (m/f/d)
Marc Cain
Laval, QC
Full-time
You keep a close eye on stock levels at all times, coordinate orders and ensure optimal product presentation in line with the brand’s image
Added 1 hour ago
Manager Sales & Commercial Operations (MB & SK)
Women of the Vine & Spirits
Regina, SK
Full-time
Conduct sales meetings, train, motivate, and develop the team to achieve sales targets and improve product distribution
Added 1 hour ago
Assistant Manager, Reign
Fairmont Hotels & Resorts
Toronto, ON
Full-time
To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job…
Added 1 hour ago
Storeperson
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Reporting to the Shipping & Receiving Manager, responsibilities include but are not limited to:
Added 1 hour ago
Senior Manager Custody Operations & Client Services
National Bank of Canada
Toronto, ON
Full-time
A career as a Senior Manager, Custody Operations & Client Services at National Bank Trust means leading a team of experienced custody professionals responsible for delivering operational…
Added 1 hour ago
Assistant Manager, Library Bar & Clockwork
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Strong command of food and beverage product knowledge and trends
Added 1 hour ago
Regional Sales Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Liaise with clients in absence of sales manager
Added 1 hour ago
Spa Experience Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Added 1 hour ago
Assistant General Manager, Clockwork & Library Bar
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Responsible for the ongoing day-to-day front-of-house operations of the venue. The Assistant General Manager works under the direction of the General Manager and provides leadership and…
Added 1 hour ago
Fairmont Gold Supervisor (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$57,000 to $63,000 CAD / year
Full-time
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:
Added 1 hour ago
General Manager - Fairmont Chateau Whistler
Fairmont Hotels & Resorts
Whistler, BC
Full-time
…grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an…
Added 1 hour ago
Director, Food & Beverage
Fairmont Hotels & Resorts
AB · Edmonton, AB
Full-time
Reporting to the Hotel Manager you will be responsible for ensuring the food & beverage, guest service, quality and consistency is maintained to exceed all other properties within the city.…
Added 1 hour ago
Senior Metallurgist (CIP/CIL)
CSG Talent
ON · Ontario, Canada
Full-time
Reporting to the Chief Metallurgist and working closely with the Mill Manager and operations leadership, the Senior Metallurgist will lead the site's day-to-day metallurgical function. This…
Added 1 hour ago
Assistant Store Manager - Heartland Town Centre
RW&CO
Mississauga, ON
Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
Part-time
Prepares performance appraisals in association with Front Store Manager

Survalent

Product Knowledge Base Technical Writer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: The salary range for this role is $60,000 – $75,000.
Job type: Full-time
Apply by: Oct 29, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
Determine and apply appropriate levels of writing and editorial approaches to project materials
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
Gather technical information and ensure documentation is accurate, complete, and easy to understand.
Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
Create detailed product white papers.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as assigned

What are we looking for?

Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
Ability to work with little supervision.
Strong organizational skills to meet tight deadlines.
Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $60,000 – $75,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/100662?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Develop, edit, and maintain user-focused technical documentation, including guides, API materials, knowledge base articles, troubleshooting resources, and release notes. Improve documentation workflows and templates, verify content accuracy and usability, and ensure materials reflect product changes and comply with company quality and information security policies.

Requirements

A bachelor's degree in English, technical writing, journalism, communications, or a related field is required; experience or education in engineering, IT, or software is preferred. Candidates should have strong technical writing and communication skills, advanced experience creating technical materials, proficiency with Microsoft Office and publishing software, and the ability to manage multiple projects independently.

Skills

Technical Writing
Knowledge Base Development
Documentation Workflow Design
Content Editing
Document Management
User Guide Development
API Documentation
Troubleshooting Documentation
Release Notes
Technical Research
Usability Reviews
Accuracy Reviews
Microsoft Office
Adobe Publishing Software
Information Security Compliance
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
Knowledge Base
User Guides
Deployment Guides
API Documentation
Troubleshooting Guides
Release Notes
Maintenance Procedures
Technical Support Content
Product White Papers
Content Development
Peer Review
Document Management
Documentation Templates
Usability Reviews
AI-Generated Content
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe
Publishing Software
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Smart Grid
Software Development

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