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Added 59 mins ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 59 mins ago
Customer Relations & Comment Management Program Manager
HDR
Vancouver, BC
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 59 mins ago
Customer Relations & Comment Management Program Manager
HDR
Richmond Hill, ON
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 59 mins ago
Customer Relations & Comment Management Program Manager
HDR
Calgary, AB
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 4 hours ago
Product Knowledge Base Technical Writer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes…
Added 4 hours ago
Marketing & Communication Manager
CSMC
Toronto, ON
Full-time
In a short time, CSMC has established real momentum. We have secured significant government investment to advance next generation micro nuclear reactors in partnership with leading…
Added 4 hours ago
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Enhance training opportunities in job-related field
Added 5 hours ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 6 hours ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON · Richmond Hill, ON · Vancouver, BC · Calgary, AB
Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 9 hours ago
End User Services Manager, North America
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
Position Title: End User Services Manager, North America
Added 9 hours ago
Land Analyst
TC Energy
Calgary, AB
Full-time
…Complemented by strategic ownership and low-risk investments in power generation, our infrastructure delivers affordable, reliable and sustainable energy across North America. Our field…
Added 10 hours ago
Technical Due Diligence Project Manager
Bell
Kentville, NS
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Added 11 hours ago
Rotating Equipment & Predictive Maintenance Engineer
Ontario Power Generation
Bowmanville, ON
Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Rotating Equipment & Predictive Maintenance Engineer.
Added 14 hours ago
Ingénieur Électrique Application Clients - Customer Application Engineer
GE Vernova
Saint-Tite-des-Caps, QC
Full-time
…les couts d’ingénierie, d’installation et d’essais/mise en service en se basant sur les spécifications du client et les normes CSA, IEEE, ANSI, IEC…
Added 18 hours ago
Senior Manager, AI Data Centre Operations, BC
Bell
Kamloops, BC
We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This…
Added 19 hours ago
Team Lead, Darlington Engineering Services
Kinectrics
Pickering, ON
Full-time
Position: Section Manager, Darlington Engineering Services
Added 1 day ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
This role provides leadership to Maintenance Planners and field maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance,…
Added 1 day ago
Senior Manager, AI Data Centre Operations, BC
Bell
Kamloops, BC
Full-time
We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This…
Added 1 day ago
Investment Associate, Nesbitt Burns
BMO
Brossard, QC
Full-time
A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment needs to provide…
Added 1 day ago
Manager, Maintenance Services
Dexterra
Edmonton, AB
Full-time
This role provides leadership to Maintenance Planners and field maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance,…
Added 1 day ago
Supervisor of Business Process and Operations
The Corporation of the Municipality of Leamington
Leamington, ON
$87,219.37 to $102,034.89 CAD / year
Reporting to the Manager of Recreation, the Supervisor of Business Process and Operations leads the modernization and continuous improvement of Recreation Services’ business operations. The…
Added 1 day ago
Drafting Co-op Student (Summer 2027)
Kinectrics
Toronto, ON
Full-time
…to respond to the needs of our nuclear portfolio including power generation utilities in Canada and…
Added 1 day ago
Power Electronics Controls Designer
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Part-time
Use MATLAB, Simulink, and Python to model and simulate energy systems, power converters, loads, generation sources, and DER assets.
Added 1 day ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 1 day ago
Senior Data Engineer :Scala, Spark, Python, Hadoop, Databricks
TD
Toronto, ON
Full-time
The Counterparty Credit Risk group at TD Securities is seeking experienced Data Engineers to build the next generation of risk computation platforms. The core mission of the applications we…

Survalent

Product Knowledge Base Technical Writer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Pay: The salary range for this role is $60,000 – $75,000.
Job type: Full-time
Apply by: Oct 29, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
Determine and apply appropriate levels of writing and editorial approaches to project materials
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
Gather technical information and ensure documentation is accurate, complete, and easy to understand.
Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
Create detailed product white papers.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as assigned

What are we looking for?

Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
Ability to work with little supervision.
Strong organizational skills to meet tight deadlines.
Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $60,000 – $75,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/100662?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Develop, edit, and maintain user-focused technical documentation, including guides, API materials, knowledge base articles, troubleshooting resources, and release notes. Improve documentation workflows and templates, verify content accuracy and usability, and ensure materials reflect product changes and comply with company quality and information security policies.

Requirements

A bachelor's degree in English, technical writing, journalism, communications, or a related field is required; experience or education in engineering, IT, or software is preferred. Candidates should have strong technical writing and communication skills, advanced experience creating technical materials, proficiency with Microsoft Office and publishing software, and the ability to manage multiple projects independently.

Skills

Technical Writing
Knowledge Base Development
Documentation Workflow Design
Content Editing
Document Management
User Guide Development
API Documentation
Troubleshooting Documentation
Release Notes
Technical Research
Usability Reviews
Accuracy Reviews
Microsoft Office
Adobe Publishing Software
Information Security Compliance
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Writing
Knowledge Base
User Guides
Deployment Guides
API Documentation
Troubleshooting Guides
Release Notes
Maintenance Procedures
Technical Support Content
Product White Papers
Content Development
Peer Review
Document Management
Documentation Templates
Usability Reviews
AI-Generated Content
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe
Publishing Software
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Smart Grid
Software Development

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