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Added 20 days ago
Technical Writer, User Terminal (UT) Engineering
Telesat
Ottawa, ON
Full-time
The Technical Writer will support the User Terminal (UT) Engineering team by developing, maintaining, and improving technical documentation throughout the product lifecycle for Telesat…
Added 24 days ago
Technical Writer II
D-Wave
Burnaby, BC
$84,000 to $115,000 CAD / year
Full-time
D-Wave is seeking a Technical Writer II to support our growth and continued product releases. In this role, you will join our team of technical writers and work closely with software,…
Added 2 months ago
Technical Writer II [528]
D-Wave
Burnaby, BC
$84,000 to $115,000 CAD / year
D-Wave is seeking a Technical Writer II to support our growth and continued product releases. In this role, you will join our team of technical writers and work closely with software,…
Added 4 months ago
Technical Writer-Digital Products
Mircom Group of Companies
Vaughan, Ontario
Full-time
The Technical Writer – Digital Products, Approvals & UX Documentation is responsible for planning, developing, and delivering clear, accurate, and user-focused documentation and digital…
Added 2 days ago
Rédacteur.trice UX Francophone / French-speaker UX Writer (contrat de 12 mois renouvelable)
Turbulent a Cloud Imperium Company
Montreal, QC
Full-time
Our UX writing team is currently looking for a writer specializing in user experience and other short-form content (microcopy).
Added 26 days ago
Technical Writer III - Product Docs (Hybrid, Toronto)
CrowdStrike
ON
Full-time
As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers,…
Added 10 days ago
Product Knowledge Base Technical Writer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base…
Added 10 days ago
Product Knowledge Base Technical Writer
Survalent
Mississauga, ON
Full-time
…Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base…
Added 10 days ago
Product Knowledge Base Technical Writer
Survalent
Oakville, ON
Full-time
…Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base…
Added 10 days ago
Product Knowledge Base Technical Writer
Survalent
Brampton, ON
Full-time
…Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base…
Added 16 days ago
Head, IKBLC Programs and Services
The University of British Columbia
Vancouver, BC
Full-time
Experience building productive relationships and working collegially with a diverse population of colleagues and/or users in keeping with the UBC Respectful Environment Statement.
Added 17 days ago
Head, IKBLC Programs and Services
University of British Columbia
Vancouver, BC · UBCV | Irving K. Barber Learning Centre (IBLC)
Full-time
Experience building productive relationships and working collegially with a diverse population of colleagues and/or users in keeping with the UBC Respectful Environment Statement.
Added 6 days ago
Staff Technical Writer
Aptiv
Ottawa, ON · ON
Full-time
Experience writing developer-facing documentation, including user guides, configuration guides, tutorials, and reference documentation.
Added 20 days ago
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Birch Mountain Enterprises (BME) are hiring an experienced Service Writer immediately for our Fort McKay Incubator Park Location, located within the Fort McKay First Nation.
Added 11 days ago
Senior Analyst, People & Culture Systems [Workday]
Doane Grant Thornton LLP
Toronto, ON
Full-time
Leverage Workday Community and best practices to identify opportunities for system optimization, simplification, and improved user experience.
Added 3 days ago
Content Creator
Superior Glove
Acton, ON
$50,000 to $65,000 CAD / year
Contract · Temporary
Are you an experienced writer and copyeditor who knows how to turn complex information into clear, engaging content? Do you enjoy adapting your writing across different audiences, channels,…
Added 10 days ago
Technical Writer
ZenaTech Inc.
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
We are seeking a detail‑oriented and highly organized Technical Writer to create clear, concise, and accurate documentation for our products, processes, and internal teams. The ideal…
Added 1 day ago
Frontend Engineer - Dedicated Inference
Baseten
Toronto, ON
$190,000 to $300,000 USD / year
Full-time
We’re looking for a seasoned Frontend Engineer to craft performant and delightful user experiences across Baseten’s core platform. You’ll own critical parts of our web application stack and…
Added 2 months ago
Frontend Engineer
Baseten
Montreal, Quebec
$190,000 to $300,000 USD / year
Full-time
We’re looking for a Senior Frontend Engineer to craft performant and delightful user experiences across Baseten’s core platform. You’ll own critical parts of our web application stack and…
Added 25 days ago
Workday Analyst
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
Full-time
Hands-on experience building reports using Workday Report Writer, Calculated Fields, Advanced/Matrix/Composite Reports, and Dashboards.
Added 6 days ago
Bilingual Technical Writer
Insight Global
Toronto, ON
$45 to $55 CAD / hour
Contract
Insight Global are seeking a Bilingual (French/English) Technical Writer with 5-7 years of experience to support testing initiatives across Wealth Management and Insurance applications. The…
Added 9 days ago
Technical Writer
FNZ Group
Toronto, ON · CA Toronto Yonge St
Full-time
Exciting opportunity to join FNZ growing team! We are seeking a detail-oriented and user-focused Technical Writer to join our team. This role will focus on creating clear, user-friendly…
Added 3 months ago
HR Analyst (Workday)
Tilray Brands, Inc.
Toronto, Ontario
$60,000 to $90,000 CAD / year
Full-time
Must have experience in using Workday’s Report Writer, Worksheets, and Discovery Board
Added 15 days ago
Technical Writer Co-op (January to August 2027)
Visier Solutions Inc
Vancouver, BC
…the release cycle and learn what it takes to write helpful user documentation. Our ultimate goal is to give you the mentorship, training, and work experience you need to start your…
Added 2 months ago
Senior UX Writer, Design Systems
The Citco Group Limited
Toronto, ON
Full-time
We are looking for a Senior UX Writer specializing in Design Systems to define and scale how language is used across our digital products. This role sits at the intersection of content…

Survalent

Product Knowledge Base Technical Writer

Mississauga, ON, Canada

Pay: The salary range for this role is $80,000 – $90,000.
Job type: Full-time
Apply by: Oct 9, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 9, 2026

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Original job description

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence. If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

Responsibilities and Essential Functions:

Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
Determine and apply appropriate levels of writing and editorial approaches to project materials
Facilitate the prioritization and ensure timely delivery of high-quality materials.
Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
Gather technical information and ensure documentation is accurate, complete, and easy to understand.
Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
Create detailed product white papers.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as assigned

What are we looking for?

Attention to Detail: Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
Communication Skills: Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
Proactive Approach: Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
Technical Understanding: Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
Content Development Skills: Advanced experience writing user guides, deployment manuals, release notes, and technical support content. Familiarity with using visual aids, diagrams, and examples to enhance comprehension.
Time Management: Excellent organizational skills with the ability to manage multiple documentation projects, prioritize tasks effectively, and meet tight deadlines.
Adaptability and Growth Mindset: Open to feedback, new ideas, and emerging technologies (e.g., AI content generation). Continuously seeks opportunities to improve documentation processes and end-user experience.
Commitment to User-Centricity: Passionate about creating documentation that genuinely helps users succeed, emphasizing clarity, practicality, and real-world applicability.

Education, Knowledge, Skilled and Abilities

Bachelor’s degree required in English, Technical Writing, Journalism, Communications or a related field.
Experience and either a degree or knowledge in a specialized field – for example, engineering, IT, software industry is preferred.
Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
Ability to successfully interface with a diverse team - from development personnel up and including executives to ensure completion of required assignments.
Expert knowledge of Microsoft Office - Word, Excel, Power Point, Adobe and publishing software.
Ability to work with little supervision.
Strong organizational skills to meet tight deadlines.
Action oriented with strong analytical skills.

This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $80,000 – $90,000. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/100399?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Develop and maintain comprehensive technical documentation, including user guides, API docs, and knowledge base articles for internal and external users. Design and improve documentation workflows while ensuring content accuracy and compliance with ISO quality and security standards.

Requirements

Requires a bachelor's degree in English, Technical Writing, or a related field, with a preference for experience in IT or software. Candidates must possess expert knowledge of Microsoft Office and Adobe, along with the ability to translate complex technical concepts into user-friendly content.

Skills

Technical Writing
Content Development
API Documentation
Knowledge Base Management
Editing
Microsoft Office
Adobe
AI Content Generation
Usability Review
Information Architecture
Project Management
Analytical Skills
Communication Skills
Technical Research
Workflow Optimization
White Paper Writing

Visa sponsorship

Not detected in the job text

Keywords

SCADA
Outage Management System
Substation Automation
Smart Grid
ISO/IEC 27001:2022
ISO 9001:2015
Technical Documentation
Release Notes
Deployment Guides
User Manuals
Troubleshooting Guides
White Papers
SME
Software Development
Electric Power Transmission
Knowledge Base
Content Strategy
AI-generated Content
Information Security Management System
Quality Management System

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