Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 17 mins ago
S
Support Operations Agent
Survalent
Mississauga, ON
- Full-time
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Added 17 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 17 mins ago
Medical Secretary
Wilfrid Laurier University
Waterloo, ON
…committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and…
Added 17 mins ago
Cost Control Manager - Go Rail Expansion (ONxpress)
Aecon
Toronto, ON
As part of the ONxpress project, Aecon is looking for a qualified Cost Control Manager to join our team.
Added 17 mins ago
HL
Senior Manager, Data and AI
High Liner Foods
Halifax, NS · ON · Mississauga, ON
- Full-time
Reporting to the Senior Director, Information Technology, the Senior Manager, Data and AI is accountable for building and leading High Liner Foods' enterprise Data and AI practice. The role…
Added 32 mins ago
SP
People & Culture Advisor / Conseiller/Conseillère en ressources humaines et culture d’entreprise
Sekure Payment Experts
Dollard-Des Ormeaux, QC
- Full-time
Reporting to the Manager, People & Culture, the People & Culture Advisor will partner with the HR management team to develop and implement HR policies, programs and practices for the…
Added 32 mins ago
IT Support Technician
Digital Extremes
London, ON
Work under the guidance of the IT Support Manager to maintain efficient studio infrastructure and support operations
Added 47 mins ago
CC
Greeting Card Merchandiser - Part-Time
Carlton Cards
Golden, BC
- Part-time
…returned product and other tasks as communicated by your Field…
Added 47 mins ago
O
Assistant Project Manager, Investigations
ONxpress
Toronto, ON
- Full-time
Added 47 mins ago
T
Accountant /Cost
Torstaff
Sherbrooke, QC
- Full-time
· Formulate and apply transfer pricing policy as required.
Added 47 mins ago
AA
Conseiller.ère, Gestion des compétences et formation / Competency and Learning Management Advisor
Airbus Aircraft
Montreal, QC
- Full-time
Added 47 mins ago
UE
Peoples Experience Coproduction Facilitator
Unidad Educativa Bilingüe Delfos
Windsor, ON
- Internship
Working closely with the Group Head Quality Assurance, Compliance & Inspection, Quality Executive Support Manager, Group Head of Regulatory Compliance, Governance & Data Protection (DPO)…
Added 1 hour ago
BU
Administrative Coordinator, Co-op Education & Workplace Partnerships
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Coordinate with Operations & Business Systems Manager in Co-op, Career, and Experiential Education (CCEE) department to create, submit, monitor and action on tickets to external service…
Added 1 hour ago
B
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO
Toronto, ON
- Full-time
Added 1 hour ago
Library Associate - Acquisitions
University of Guelph
Guelph, ON
Reporting to the Manager, Acquisitions & Resource Management, the Acquisitions Library Associate, facilitates the effective and timely day-to-day operations required to source, license,…
Added 1 hour ago
BH
Registered Practical Nurse, Complex Care
Bruyère Health
Ottawa, ON
- Full-time
Reporting to Clinical Manager, as a member of the interdisciplinary team you will deliver safe, effective, patient-centered, ethical and evidence-based nursing care to patients according to…
Added 1 hour ago
WL
Medical Secretary
Wilfrid Laurier University
Waterloo, ON
- Part-time
…committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and…
Added 1 hour ago
BN
Strategy and Partnerships Advisor
Build Nova Scotia
Halifax, NS
- Full-time
Manage Build Nova Scotia's partnership program in keeping with corporate policy and strategic priorities.
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 2 hours ago
IG
Senior IT Systems Administrator
Innovative Group of Companies
Barrie, ON
- Full-time
Flex-time Policy (flexible start and end times)
Added 2 hours ago
SH
Housekeeping Aide
Southern Health-Santé Sud
Altona, MB
- Full-time
Under the direction of the Manager - Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure that the highest degree…
Added 2 hours ago
MO
logistics manager - transportation
Moving On Up Home Solutions Ltd.
Victoria, BC
- Full-time
Added 2 hours ago
BS
security service manager
Blackbird Security Inc.
Vancouver, BC
- Full-time
Added 2 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
Aupaluk
- Full-time
Must have been a full-time resident of an Inuit community of Nunavik for at least ten (10) years

Survalent

Support Operations Agent

Mississauga, ON, Canada

The salary range for this role is $50,000-$70,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The salary range for this role is $50,000-$70,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Support Operations Agent (Hybrid)

Mississauga, Ontario, Canada

Survalent is looking for a proactive, customer-focused Help Desk Agent to help keep our support operations running smoothly. In this role, you will support customers and internal teams by coordinating and assigning support cases, responding to incoming calls and emails, processing software licensing requests, and assisting users with portal access and related questions. The ideal candidate is organized, detail-oriented, and enjoys solving problems while delivering a positive customer experience. If you thrive on helping others and keeping support requests moving toward resolution, we’d love to hear from you!

What you will be doing:

Case Management and Monitoring

Create, assign, categorize, and monitor support cases in Salesforce.
Ensure cases are accurately documented, properly routed, and updated as required.
Follow up on outstanding requests to support timely resolution and effective case management.

Phone and Email Support

Answer inbound calls and respond to customer and internal inquiries professionally.
Provide clear, timely, and helpful communication.
Identify the nature and priority of requests and route them to the appropriate team when necessary.

Software Licensing Operations

Process internal and external software licensing requests.
Maintain accurate licensing records and ensure requests are handled in accordance with established procedures.
Coordinate with internal teams to address licensing questions and resolve administrative issues.

Customer Portal Support

Assist customers with portal access, navigation, and general portal-related inquiries.
Provide basic guidance and escalate technical issues to the appropriate team when needed.

Documentation and Reporting

Maintain accurate and complete records of customer interactions, case updates, and actions taken.
Ensure support information is documented consistently in Salesforce and other relevant systems.

Support Operations and Process Improvement

Support daily operational activities and collaborate with Support team members.
Participate in special projects and process improvement initiatives as assigned.
Contribute to improving the efficiency, accuracy, and consistency of Support Operations workflows.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as required.

Core Competencies:

Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Customer-focused approach with patience, empathy, and professionalism.
Ability to prioritize tasks, manage multiple requests, and follow established procedures.
Strong problem-solving skills and willingness to learn.
Ability to work collaboratively with cross-functional and international teams.

Education, Knowledge, Skills, and Abilities:

Bachelor’s degree, or College diploma in Engineering, Information Technology, Computer Systems, or a related field.
Previous experience in customer service, help desk, technical support, administrative operations, or a similar role is an asset.
Experience with CRM or case management systems, particularly Salesforce, is an asset.
Experience handling software licensing requests or coordinating operational workflows is an asset.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
Familiarity with Microsoft Teams and CRM or case management platforms.
Ability to learn internal systems, software licensing procedures, and support processes.
Excellent English communication skills.
Spanish language proficiency is considered an asset.
This is a full-time, hybrid position based in Mississauga and reporting to the Senior Support Manager. The salary range for this role is $50,000-$70,000. If your experience aligns with what we’re looking for and you’re interested in future opportunities with Survalent, we encourage you to submit your resume and cover letter by selecting the link: https://www.fitzii.com/apply/101205?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Create, route, monitor, and document support cases in Salesforce; respond to customer and internal inquiries by phone and email; and process software licensing and customer portal requests. Coordinate with support teams, follow up on outstanding requests, maintain accurate records, and contribute to operational improvements while following the company’s quality and information security policies.

Requirements

A bachelor’s degree or college diploma in engineering, information technology, computer systems, or a related field is sought. The role calls for strong English communication, organization, attention to detail, customer service, and problem-solving skills; experience with help desk or customer support, Salesforce or other case management systems, licensing workflows, and Microsoft Office is an asset.

Skills

Case Management
Salesforce
Customer Service
Help Desk Support
Phone and Email Support
Software Licensing
Customer Portal Support
Documentation
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Communication
Time Management
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Customer Support
Help Desk
Case Management
CRM
Software Licensing
Customer Portal
Support Operations
Case Routing
Case Monitoring
Documentation
Process Improvement
Customer Service
Information Technology
Computer Systems
Engineering
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Utilities
Smart Grid

Report this job

Work requirements

Jobs in Canada