Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
Work is mainly performed onsite, 4-5 days per week depending on role requirements.
Added 14 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
You’ll report to our Head of Finance and partner closely with operations, treasury, compliance, engineering, and our external auditors.
Added 14 mins ago
D
Senior Financial Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $69 CAD / hour
- Contract
…sustainably operated platform includes over 97 million square feet of office, industrial, retail, and multifamily assets located across Canada, the United States, and the Asia Pacific…
Added 14 mins ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager works in close partnership with the Vice President, Sales, who leads portfolio commercial strategy, sales and topline growth, and the Senior Advisor, Hotel…
Added 29 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 45 mins ago
SV
General Manager, Food and Nutrition Services (Sodexo)
Shepherd Village Inc
Toronto, ON
- $85,000 to $95,000 CAD / year
Canadian Society of Nutrition Management (CSNM) Certification is required
Added 1 hour ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Lead a team of seven: senior Contingent Recruiters, client-facing Engagement Managers and a Recruitment Coordinator. Weekly one-on-ones, live development plans, and in-office onboarding for…
Added 1 hour ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 1 hour ago
S
Support Operations Agent
Survalent
Mississauga, ON
- Full-time
Survalent is looking for a proactive, customer-focused Help Desk Agent to help keep our support operations running smoothly. In this role, you will support customers and internal teams by…
Added 1 hour ago
GT
Senior IT Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
…capabilities, threat detection, and building resilience to operations and third party eco-systems. The team takes a risk-based approach to activities and initiatives, maximizing impact in…
Added 1 hour ago
D
Sr. Project Manager, Owners Engineering
DNV
Toronto, ON
- Full-time
DNV’s Owner’s Engineering (OE) team is seeking a Senior Project Manager-Owner’s Engineering to perform a variety of engagements related to storage, solar, wind and other emerging…
Added 2 hours ago
E3
Labour Relations Manager
Environmental 360 Solutions
Aurora, ON
- Full-time
This position is based in our Aurora office five days per week, with travel to operating locations and bargaining meetings as required · Ability to work from the Aurora, Ontario office five days per week and travel to company locations and meetings as required
Added 2 hours ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 2 hours ago
E
Senior Transportation Engineer
Englobe
Moncton, NB
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 2 hours ago
H
Scheduling Manager (ICI)
Hays
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $195,000 CAD / year
- Full-time
…growth, they are looking to hire an experienced Scheduling Manager to support their building construction operations in the Toronto/GTA…
Added 3 hours ago
BR
Assistant Property Manager
BGO Real Estate
Edmonton, AB
- Full-time
The Assistant Property Manager provides operational, financial, and tenant-focused support to the Property Manager to ensure efficient day-to-day portfolio operations, strong tenant…
Added 3 hours ago
A
Senior Operations Manager, Housekeeping
AccorHotel
Toronto, ON
- Full-time
Must have a passion for housekeeping
Added 5 hours ago
PT
Senior Project Manager - Business Separation (Canada)
Peterson Technology Partners
Montreal, QC
- Full-time
…ahead of a May 2027 go-live. We are seeking a Canada-based Senior Project Manager to lead assigned workstreams of this business separation (carve-out) program across multiple business and…
Added 5 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 6 hours ago
AL
Compliance and Quality Assurance Manager
Advatix LATAM
Toronto, ON
- Full-time
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 6 hours ago
A
Senior Technical Account Manager
Airwallex
Toronto, ON
- Full-time
…directly or through our platform partners, to run their financial operations or build and monetize financial products of their…
Added 6 hours ago
BA
Senior Project Engineer
BNP Associates, Inc.
Toronto, ON
- Full-time
Working under the direction of the Senior Project Manager / Site Support Lead and in coordination with BNP's broader project engineering team, you will provide day-to-day field engineering…
Added 6 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist…
Added 8 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…framework, oversees the Firm’s general accounting, treasury operations and banking relationships, and ensures compliance with applicable financial, tax and regulatory requirements. The role…
Added 9 hours ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Pharmaceutical Sciences Building (PHRM)
- $4,576 to $4,808 CAD / month
- Full-time
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist…

Survalent

Support Operations Agent

Mississauga, ON, Canada

The salary range for this role is $50,000-$70,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The salary range for this role is $50,000-$70,000.
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Support Operations Agent (Hybrid)

Mississauga, Ontario, Canada

Survalent is looking for a proactive, customer-focused Help Desk Agent to help keep our support operations running smoothly. In this role, you will support customers and internal teams by coordinating and assigning support cases, responding to incoming calls and emails, processing software licensing requests, and assisting users with portal access and related questions. The ideal candidate is organized, detail-oriented, and enjoys solving problems while delivering a positive customer experience. If you thrive on helping others and keeping support requests moving toward resolution, we’d love to hear from you!

What you will be doing:

Case Management and Monitoring

Create, assign, categorize, and monitor support cases in Salesforce.
Ensure cases are accurately documented, properly routed, and updated as required.
Follow up on outstanding requests to support timely resolution and effective case management.

Phone and Email Support

Answer inbound calls and respond to customer and internal inquiries professionally.
Provide clear, timely, and helpful communication.
Identify the nature and priority of requests and route them to the appropriate team when necessary.

Software Licensing Operations

Process internal and external software licensing requests.
Maintain accurate licensing records and ensure requests are handled in accordance with established procedures.
Coordinate with internal teams to address licensing questions and resolve administrative issues.

Customer Portal Support

Assist customers with portal access, navigation, and general portal-related inquiries.
Provide basic guidance and escalate technical issues to the appropriate team when needed.

Documentation and Reporting

Maintain accurate and complete records of customer interactions, case updates, and actions taken.
Ensure support information is documented consistently in Salesforce and other relevant systems.

Support Operations and Process Improvement

Support daily operational activities and collaborate with Support team members.
Participate in special projects and process improvement initiatives as assigned.
Contribute to improving the efficiency, accuracy, and consistency of Support Operations workflows.
Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
Other duties as required.

Core Competencies:

Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Customer-focused approach with patience, empathy, and professionalism.
Ability to prioritize tasks, manage multiple requests, and follow established procedures.
Strong problem-solving skills and willingness to learn.
Ability to work collaboratively with cross-functional and international teams.

Education, Knowledge, Skills, and Abilities:

Bachelor’s degree, or College diploma in Engineering, Information Technology, Computer Systems, or a related field.
Previous experience in customer service, help desk, technical support, administrative operations, or a similar role is an asset.
Experience with CRM or case management systems, particularly Salesforce, is an asset.
Experience handling software licensing requests or coordinating operational workflows is an asset.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
Familiarity with Microsoft Teams and CRM or case management platforms.
Ability to learn internal systems, software licensing procedures, and support processes.
Excellent English communication skills.
Spanish language proficiency is considered an asset.
This is a full-time, hybrid position based in Mississauga and reporting to the Senior Support Manager. The salary range for this role is $50,000-$70,000. If your experience aligns with what we’re looking for and you’re interested in future opportunities with Survalent, we encourage you to submit your resume and cover letter by selecting the link: https://www.fitzii.com/apply/101205?s=li

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management systems for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Create, route, monitor, and document support cases in Salesforce; respond to customer and internal inquiries by phone and email; and process software licensing and customer portal requests. Coordinate with support teams, follow up on outstanding requests, maintain accurate records, and contribute to operational improvements while following the company’s quality and information security policies.

Requirements

A bachelor’s degree or college diploma in engineering, information technology, computer systems, or a related field is sought. The role calls for strong English communication, organization, attention to detail, customer service, and problem-solving skills; experience with help desk or customer support, Salesforce or other case management systems, licensing workflows, and Microsoft Office is an asset.

Skills

Case Management
Salesforce
Customer Service
Help Desk Support
Phone and Email Support
Software Licensing
Customer Portal Support
Documentation
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Communication
Time Management
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Customer Support
Help Desk
Case Management
CRM
Software Licensing
Customer Portal
Support Operations
Case Routing
Case Monitoring
Documentation
Process Improvement
Customer Service
Information Technology
Computer Systems
Engineering
ISO/IEC 27001:2022
ISO 9001:2015
SCADA
Outage Management System
Substation Automation
Utilities
Smart Grid

Report this job

Work requirements

Jobs in Canada