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Added 9 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 40 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NS · Nova Scotia, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 40 mins ago
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
Full-time
Familiarity with model governance, Responsible AI principles, model validation, or model risk management practices is an asset.
Added 40 mins ago
VP, Passive Fixed Income Team - TD Asset Management
TD
Toronto, ON
Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 40 mins ago
Associate, Regulatory & Policy Governance (RCM Function)
TD
Toronto, ON
Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 40 mins ago
Team Lead, Data & Systems
Trans Mountain
Calgary, AB
Professional certifications in data management, governance, risk, compliance, information security, business analysis, project management, or continuous improvement are considered an asset.
Added 40 mins ago
Client Relationship Manager, Commercial Agriculture Banking - Lethbridge
Scotiabank
AB · Lethbridge, AB
Making recommendations relative to structure, monitoring and risk rating to Global Risk Management as issues are identified. This may include exiting a relationship.
Added 55 mins ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
…planning, budgeting, and reporting process; and provide overall management of financial operations of the finance portfolios, in the Faculty of…
Added 1 hour ago
Principal Product Manager - Platform Security
PagerDuty
Toronto, ON
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 1 hour ago
Project Management Office - Sr. Project Manager - P5
OSI Maritime Systems
Burnaby, BC
…PMP/APM/PRINCE2 qualified with at least 10 years post Project Manager Professional or Management qualification…
Added 1 hour ago
Project Manager II, Consulting
Worley
Calgary, AB
Full-time
…economies, water stewardship, electrification, and climate change risk and adaptation. We work on projects around the globe. The problems our global and so are…
Added 1 hour ago
Student Estimator (January, 2027)
Aecon
Vancouver, BC
…America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions…
Added 2 hours ago
Accounting Assistant III
Garland Commercial Ranges Ltd
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Collections and Credit Risk management - Actively perform collections calls of all USD & Int'l accounts over 30 days to accelerate cash and minimize bad debt losses. Approx. 250 active…
Added 2 hours ago
Administrative Assistant, Finance & Operation
Upper Canada Collage
Toronto, ON
$66,746 to $87,604 CAD / year
Full-time
…Vice-Principals of Finance and Operations to ensure effective governance, risk management, and execution of strategic and operational priorities across the…
Added 2 hours ago
Project Administrator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
…responsible for providing project support through ownership and management of project and contract documentation and facilitation of project team communications. The project administrator…
Added 2 hours ago
Asset Protection Associate
Walmart Canada
Kingston, ON
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
Service Technician Field
Epiroc
ON · Balmertown, ON
Full-time
About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we…
Added 2 hours ago
Administrative Assistant, Finance & Operation
Upper Canada College
Toronto, ON
$66,746 to $87,604 CAD / year
Full-time
…Vice-Principals of Finance and Operations to ensure effective governance, risk management, and execution of strategic and operational priorities across the…
Added 2 hours ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
…established standards/service levels, while minimizing operational…
Added 2 hours ago
Health & Safety Coordinator (Bilingual – French & English)
WGI Group
Saint-Clet, QC
Full-time
Armtec Inc., the leading manufacturer of water management and drainage solutions in Canada, is an integral part of the landscape that surrounds us. Our products serve as the foundation for…
Added 2 hours ago
AML Manager
Royal Bank of Canada
Toronto, ON
Full-time
As a Manager (Canadian Banking) within the AML Financial Intelligence Unit (FIU) Investigations team, you are the Subject Matter Expert (SME) on AML Investigations and work with the team…
Added 3 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 3 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 3 hours ago
HACCP Coordinator (Quality Assurance)
Donald's Fine Foods
Langley (District), BC · Langley, BC
$54,000 to $62,000 CAD / year
Full-time
…the facility. The position reports to the Quality Assurance…

Survitec Group Limited

Customer Service Representative

Delta, BC, Canada

Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

Vacancy Title: Customer Service Representative – Sales and Reception

Vacancy Location: Delta, BC, Canada (Vancouver)

Engagement Type: Permanent, Full-Time (In-Office)

Our Company

Survitec is the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organizations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

The Role:

As a Sales Coordinator, you will be at the forefront of our customer interactions, receiving and processing quotes, orders, inquiries, and complaints. You will maintain ongoing relationships with our customers and sales colleagues, using your knowledge of our products and services to be a key communication link. Your ability to analyze, judge, and sensitively respond to customer needs will be crucial in this role.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

What You Can Expect from the Role

Key Responsibilities:

Without limiting the scope of responsibilities, the following tasks are considered to be the main duties of this function:

Quote and Order Processing: Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.

Coordination with Supply Chain: Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.

Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.

Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.

Issue Resolution: Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.

CRM Management: Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.

Sales Support: Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.

Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.

Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.

Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.

Retention: Deliver exceptional service to encourage continued use of Survitec’s products and services.

Additional: Perform other duties as assigned by your manager.

Front Desk & Customer Interaction:

· Greet and welcome visitors and direct them to the appropriate sta8 or department.

· Answer and route incoming phone calls using a multi-line system; respond to routine inquiries and provide general information on products, services, or promotions.

· Maintain a clean, organized, and welcoming reception and customer waiting area.

· Handle incoming and outgoing mail, packages, and courier arrangements.

· Maintain and replenish front desk materials such as brochures, promotional items, and business cards.

Skills:

· Excellent at building customer relationships and delivering customer-centric solutions.

· Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.

· Skilled in timely decision-making to keep the organization moving forward.

· Strong analytical skills for solving complex problems.

· Adaptable to shifting demands and handling conflict with minimal disruption.

· High School Degree required.

· Proven independent work experience.

· Fluent in English (written and spoken).

· Marine industry experience is a plus.

Why You Should Work for Us

· Professional Development Opportunities

· Additional day off to celebrate your birthday

· Workplace Reward & Recognition scheme

· Comprehensive Benefits Package – Health & dental coverage, short-term & long-term disability, and life insurance (including optional life insurance).

· Bi-weekly Pay Date

· 13 fully paid statutory holidays

· Vacation Time – Paid vacation time based on your years of service.

How to Apply

To Apply, please click the Apply button and submit your application via our website.

Career site (csod.com)

Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.

Apply About employer

More about this job

Responsibilities

The role involves processing quotes and orders while coordinating with supply chain teams to ensure timely fulfillment. Additionally, the incumbent will manage front desk operations, handle customer inquiries, and maintain relationships through the CRM system.

Requirements

Candidates must have a high school degree and proven independent work experience. Proficiency in English and strong analytical and relationship-building skills are required for this position.

Skills

Order processing
Sales support
Communication
Analytical skills
Problem solving
Decision making
CRM management
Multi-line phone system
Conflict resolution
Data entry
Time management
Adaptability
Customer service

Benefits

Professional development opportunities
Birthday day off
Workplace reward and recognition scheme
Health and dental coverage
Short-term and long-term disability insurance
Life insurance
13 paid statutory holidays
Paid vacation time

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Coordinator
CRM
Order Processing
Supply Chain
Reception
Data Entry
Marine Industry
Compliance
Safety
Procurement
Administrative
Communication
Problem Solving
Multi-line Phone System

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