Sales Operations Support Specialist

Sales Operations Specialist

Reporting to the Director of Sales Operations, the Sales Operations Specialist is responsible for estimating activities and managing and supporting the internal sales order process of the pre-print division.

Responsibilities:

• Create and manage pre-print estimates.
• Maintain estimating procedures and policies.
• Keep estimating data and prices up to date in RTS.
• Update and implement price increases as directed.
• Review and update freight and shipping costs.
• Work with shipping for inventory accuracy and movement.
• Back up paper purchasing, shipments and planning.
• Update and implement paper grade changes in RTS.
• Work with Sales to ensure an Exceptional Customer Experience Always.
• Work with Customer service to obtain accurate information for estimating.
• Work with Customer Service to manage finished goods inventory at required levels.
• Participate in inventory counts and audits.
• Other duties as required.

Qualifications:

• Bachelor’s degree in a related field or equivalent education, training and experience.
• Packaging Industry experience required.
• Excellent analytical, interpretive and problem-solving skills combined with excellent computer skills.
• Intermediate to Advanced Excel knowledge required.
• Strong verbal and written communication skills and attention to detail.
• Ability to effectively manage multiple tasks and priorities.
• Excellent organizational skills and ability to meet deadlines.
• Strong mathematical skills.

Competencies:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications ofdecisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.