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Swatch

Assistant Store Manager (Toronto Eaton Centre)

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: At least 2 years retail leadership experience, preferably in fashion and/or accessories
Working hours: 40 hours per week
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

The Company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $44,000.00 - $48,000.00 plus monthly performance bonus.

Benefits:

Paid Vacations
Paid sick days
Health benefits, including dental and vision coverage
Life insurance
RRSP contributions with company match
Company Discount

Responsibilities include:

Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance
Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies
Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans
Visual Merchandising: Helping maintain store presentation standards
Other: Upholding workplace safety, serving as a role model for company policies and procedures

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

Strong communication skills (verbal & written), including strong relationship building skills
Availability to work opening and closing shifts; flexible hours including weekends and holidays
Effective leadership skills to mentor and motivate retail team
Results oriented with a high level of energy and enthusiasm
Ability to communicate in a clear concise and understandable manner
Must be a self-starter who works well independently and in team environments

Professional Requirements

At least 2 years retail leadership experience, preferably in fashion and/or accessories
Intermediate computer skills with working knowledge of MS Office
Experience working with POS systems

Job Location: Yonge Street 220, M5B 2H1 Toronto ON MB H, Canada (Ontario)

Company Address: The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada

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More about this job

Responsibilities

Support the Store Manager in overseeing store operations, driving sales, coaching staff, and delivering exceptional customer service. Help manage inventory, personnel processes, visual merchandising, workplace safety, and compliance with company policies and procedures.

Requirements

Requires at least two years of retail leadership experience, preferably in fashion or accessories, along with intermediate computer skills and experience using POS systems. Candidates should have strong communication and leadership skills, be results-oriented, and be available for opening and closing shifts, weekends, and holidays.

Skills

Retail Leadership
Sales Generation
Customer Service
Team Coaching
Staff Development
Performance Management
Inventory Control
Visual Merchandising
Problem-Solving
Communication
Relationship Building
Microsoft Office
Point-of-Sale Systems
Cash Management
Operational Compliance

Benefits

Paid Vacation
Paid Sick Days
Health Benefits
Dental Coverage
Vision Coverage
Life Insurance
RRSP Contributions With Company Match
Company Discount
Monthly Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury Goods
Jewelry
Store Operations
Sales Targets
Customer Experience
Customer Service
Team Leadership
Staff Recruitment
Staff Evaluations
Development Plans
Inventory Control
Inventory Discrepancies
Visual Merchandising
Workplace Safety
Company Policies
Microsoft Office
POS Systems
Cash Management
Fashion
Accessories
Performance Bonus
RRSP

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