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Swatch

District Manager - Western Canada

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 3 years of multi-store retail leadership experience
Working hours: 40 hours per week
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description

As a District Manager – Trainer West, you will oversee the performance of Swatch retail stores across Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia. You will play a key role in driving sales, ensuring operational excellence, and developing high-performing teams through impactful training and leadership.

Reporting to the Head of Retail Operations, you will be responsible for achieving financial targets, enhancing customer experience, and delivering training programs that elevate team capabilities. You will embody Swatch’s Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Building Effective Teams and Relationships.

Starting base pay of $70,000.00 plus performance-based annual bonus.

Benefits:

Health benefits, including dental and vision coverage
RRSP contributions with company match
Company discount
Life insurance
Paid vacations and sick days

Responsibilities include:

District Management

Lead daily operations across multiple retail locations to meet sales and productivity goals
Analyze performance metrics and implement strategies to drive growth
Ensure visual merchandising and operational standards are consistently met
Conduct regular store visits to coach, review performance, and support store managers
Support store openings, relocations, and closures
Monitor labor and operational expenses to optimize profitability
Provide market insights on competitors, consumer behavior, and trends

Training & Development

Design and deliver engaging training programs on sales, product knowledge, and customer service
Onboard and mentor new hires to build high-performing teams
Identify skill gaps and create tailored training solutions
Evaluate training effectiveness and continuously improve programs

Leadership & Talent Development

Build a strong talent pipeline by identifying and developing high-potential employees
Foster a collaborative and positive work environment
Partner with HR to support employee engagement and retention initiatives
Promote a culture of accountability, performance, and continuous improvement

Working Conditions:

This role requires moderate physical effort, including significant walking and standing during store visits. Occasional lifting (up to 35 lbs) of boxes and fixtures may be required. Administrative duties are performed in-office 1 to 1.5 days per week, with the remainder of time spent in the field.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

Availability to travel frequently across Western Canada
Strong communication and relationship-building skills
Self-starter who thrives independently and in team settings
Effective leadership and coaching abilities
Results-driven with high energy and enthusiasm

Professional Requirements

Minimum 3 years of multi-store retail leadership experience
Proven experience in training and talent development
Strong analytical and decision-making skills
Intermediate computer skills (MS Office, POS systems)
Deep understanding of the local retail landscape

Job Location: Macleod Trail SW 6455, T2H 0K8 Calgary AB TH K, Canada (Alberta)

Company Address: The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada

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More about this job

Responsibilities

Oversee Swatch retail store operations across Western Canada, driving sales and productivity, monitoring performance and expenses, and maintaining customer experience, visual merchandising, and operational standards. Develop and deliver training, coach store managers and employees, and build a strong talent pipeline while supporting engagement and continuous improvement.

Requirements

Requires at least three years of multi-store retail leadership experience, with demonstrated training and talent development experience. Candidates should have strong analytical, decision-making, leadership, coaching, communication, and relationship-building abilities, intermediate MS Office and POS skills, knowledge of the local retail landscape, and availability for frequent travel across Western Canada.

Skills

Multi-Store Retail Leadership
Sales Performance Management
Training Program Development
Employee Coaching
Talent Development
Customer Service
Operational Excellence
Visual Merchandising
Performance Analysis
Budget and Expense Management
Team Leadership
Communication
Relationship Building
Problem-Solving
Decision-Making
MS Office and POS Systems

Benefits

Health Benefits
Dental Coverage
Vision Coverage
RRSP Contributions With Company Match
Company Discount
Life Insurance
Paid Vacation
Paid Sick Days

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Multi-Store Management
Sales Targets
Productivity Goals
Performance Metrics
Visual Merchandising
Store Visits
Store Openings
Store Relocations
Store Closures
Labor Expenses
Operational Expenses
Market Insights
Competitor Analysis
Consumer Behavior
Training Programs
Product Knowledge
Customer Service
Onboarding
Mentoring
Talent Pipeline
Employee Engagement
Employee Retention
Continuous Improvement
MS Office
POS Systems
Western Canada
Retail
Luxury Goods
Jewelry

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