Part-Time Front Desk Team Member, REFORMD
- Toronto, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Experience
- 1-2 years of customer service, administration, and/or hospitality experience with a premium brand.
- Posting language
- English
- Posted
Original job description
REFORMD (By Sweat & Tonic) is Toronto’s newest premium Lagree Method studio - designed for high performance, high standards, and high energy.
We are seeking a professional and dedicated Part-Time Front Desk Team Member who is passionate about growing their career and delivering great guest experiences. The front-desk supervisor is responsible for all front and back of house operations while on shift including managing the front desk team, opening/closing the facility and making sure a premium brand experience is delivered for all guests. As part of the Front of House team, you will assist guests and build positive and lasting relationships with our incredible community.
Overview Of Duties
Qualifications
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
To Learn More About Sweat And Tonic
Visit: www.sweatandtonic.com
We are seeking a professional and dedicated Part-Time Front Desk Team Member who is passionate about growing their career and delivering great guest experiences. The front-desk supervisor is responsible for all front and back of house operations while on shift including managing the front desk team, opening/closing the facility and making sure a premium brand experience is delivered for all guests. As part of the Front of House team, you will assist guests and build positive and lasting relationships with our incredible community.
Overview Of Duties
- Assigned "keyholder" to open and close the facility.
- Faciliate guest check-ins and assist with guest inquires in a welcoming and professional manner.
- Deliver guest services in line with standard operating procedure.
- Process payments accurately through internal systems for classes, memberships, retail, and food & beverage purchases.
- Administrate account enquires via phone, email and in-person.
- The on-duty "go to" for guest recovery situations.
- Troubleshooting A/V issues in fitness studios.
- Maintain the cleanliness and presentation of the studio and machines, including light cleaning and tidying duties.
- Track, maintain, and restock retail, beverage, and studio inventory as needed, while communicating low stock levels to management.
- Report on shift daily through written communication log with management team.
Qualifications
- 1-2 years of customer service, administration, and/or hospitality experience with a premium brand.
- At least 1 year in a supervisory position leading a small team
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Self-motivated and team-oriented
- Personal interest in health and fitness a plus
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
To Learn More About Sweat And Tonic
Visit: www.sweatandtonic.com
More about this job
Responsibilities
The Front Desk Team Member is responsible for managing front and back of house operations, including guest check-ins and team management. They ensure a premium brand experience and assist with guest inquiries while maintaining the cleanliness of the studio.
Requirements
Candidates should have 1-2 years of customer service or hospitality experience, with at least 1 year in a supervisory role. Excellent communication skills and a personal interest in health and fitness are preferred.
Skills
- Customer Service
- Administration
- Hospitality
- Communication
- Team Leadership
- Problem Solving
- Health and Fitness Knowledge
- Payment Processing
- Inventory Management
- Guest Relations
- A/V Troubleshooting
- Cleaning
- Professionalism
- Self-Motivation
- Team Orientation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Management & Leadership
- Consulting
Keywords
- Lagree Method
- Customer Service
- Administration
- Hospitality
- Communication
- Team Leadership
- Problem Solving
- Health and Fitness
- Payment Processing
- Inventory Management
- Guest Relations
- A/V Troubleshooting
- Cleaning
- Professionalism
- Self-Motivation
- Team Orientation