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Added 5 mins ago
Lending Service Representative
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Full-time
We’re looking for an on-site Lending Service Representative in the financial services industry.
Added 5 mins ago
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Healthcare Insurance Reciprocal of Canada (HIROC)
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Added 5 mins ago
ScotiaMcLeod Investment Advisor
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Added 21 mins ago
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Added 21 mins ago
Services vétérinaires, Animaux de compagnie / Companion Animal Veterinary Services
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Ottawa, ON · Kirkland, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Saint-Hyacinthe, QC · Sherbrooke, QC
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Added 36 mins ago
Elementary Long Term Occasional (LTO) 25% Primary Prep
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To be considered for this opportunity, please complete the following online application to the attention of: The Recruitment Team. For further information regarding this posting, please…
Added 36 mins ago
Site Human Resources Generalist
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To be considered for this opportunity, please complete the following online application to the attention of: The Recruitment Team. For further information regarding this posting, please…
Added 36 mins ago
Elementary Long Term Occasional (LTO) 64% Intermediate Prep (Science, History/Geography, Health and Visual Arts)
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To be considered for this opportunity, please complete the following online application to the attention of: The Recruitment Team. For further information regarding this posting, please…
Added 36 mins ago
Secondary Long Term Occasional (LTO) 100% 1 Section MPM2D1 and 2 Sections MHF4U1
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To be considered for this opportunity, please complete the following online application to the attention of: The Recruitment Team. For further information regarding this posting, please…
Added 36 mins ago
Elementary Long Term Occasional (LTO) 100% Special Education SERT, SSC, and Community Class Prep
York Region District School Board
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To be considered for this opportunity, please complete the following online application to the attention of: The Recruitment Team. For further information regarding this posting, please…
Added 36 mins ago
Commercial Insurance Broker (Producer)
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Added 36 mins ago
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Find out more about the next steps in our Recruitment process .
Added 36 mins ago
Client Account Manager
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identify cross-selling opportunities and discuss them with the client advisor
Added 36 mins ago
Financial Advisor - Castleridge Centre, AB
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…achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking,…
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Added 1 hour ago
Senior Manager, Transportation (13708)
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Toronto, ON · Greater Toronto Area, Canada
$140,176.4 to $175,284.2 CAD / year
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…customer-focused delivery of Subway and Light Rail Transit services across the TTC. Reporting to the Head of Transportation, this role oversees day-to-day divisional operations and drives…
Added 1 hour ago
Wealth Associate
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Swim Recruiting

Processing Centre Advisor

AB, Canada
Edmonton, AB, Canada

Pay: $27-29/hr commensurate with experience + 4% vacation pay
Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

This is a contract role | Sept 1, 2026 - March 31, 2026.

Who – The Company:

Our client is a large, complex public-sector organization that delivers essential programs and services to individuals, families and communities across Alberta. Within its Education and Childcare business unit, the organization supports provincial child care subsidy, family portal and early learning and child care initiatives.

What- The Role:

Business Unit: Education and Childcare.

Hybrid in Edmonton or Calgary.

We are seeking detail-oriented, client-focused Processing Center Advisors to assess child care program applications, determine eligibility and support families, child care providers and other stakeholders. This role requires sound judgment, analytical ability and accurate application of program policies in a high-volume environment.

Key Responsibilities

Review and process applications, renewals and amendments in accordance with legislation, policies and program guidelines.
Determine eligibility by assessing financial and supporting documentation.
Respond to inquiries, explain requirements and help clients navigate online services and application processes.
Investigate and resolve application, payment, eligibility and system-related issues.
Maintain accurate records while meeting privacy, security and information-management requirements.
Collaborate with internal and external partners and support testing, training and process-improvement initiatives.

Who – The Candidate:

Strong analytical, research and problem-solving skills with excellent attention to detail.
Ability to interpret and apply legislation, policies, procedures and program guidelines.
Ability to manage competing priorities in a fast-paced, high-volume environment.
Strong written and verbal communication with an empathetic, client-focused approach.
Sound judgment when handling confidential information.
Ability to work effectively both independently and within a team.

Minimum Requirements:

High school diploma or GED.
Three or more years of customer service and/or retail sales experience.
Two or more years of experience researching documentation, records, policies or procedures to resolve issues.
Three or more years of problem-solving or troubleshooting experience in a fast-paced environment, independently and within a team.
Three or more years of experience prioritizing competing tasks and deliverables in a complex environment.

Nice to Have Experience:

Relevant post-secondary education in office administration or a related field.
Four or more years of comparable processing, program administration, benefits administration, eligibility assessment or case-management experience.
Three or more years of experience using multiple systems and databases while delivering customer service.
Two or more years of call centre experience.
Three or more years in an analytical role requiring accuracy and attention to detail.
Experience with government programs, social benefits, eligibility assessment or clients facing complex or sensitive situations.

How much:

$27-29/hr commensurate with experience + 4% vacation pay

Where:

Edmonton, AB, or Calgary, AB. This is a hybrid position; however, operational requirements may require onsite attendance up to five days per week. Candidates must live within one hour of their designated Edmonton or Calgary office location.

When & How To Apply:

Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

Apply About employer

More about this job

Responsibilities

Review and process child care program applications, renewals, and amendments, assess eligibility using financial and supporting documentation, and apply relevant legislation and program policies. Respond to client inquiries, resolve application and payment issues, maintain accurate confidential records, and collaborate on testing, training, and process improvements.

Requirements

Requires a high school diploma or GED, at least three years of customer service or retail sales experience, two years researching records or policies to resolve issues, and three years each of troubleshooting and prioritizing work in complex, fast-paced environments. Candidates should have strong analytical, communication, and problem-solving skills, sound judgment with confidential information, and the ability to work independently and as part of a team.

Skills

Application Processing
Eligibility Assessment
Customer Service
Analytical Skills
Research
Problem-Solving
Troubleshooting
Policy Interpretation
Attention To Detail
Client Communication
Prioritization
Records Management
Privacy And Confidentiality
Issue Resolution
Stakeholder Collaboration
Process Improvement

Benefits

Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Child Care Subsidy
Education And Childcare
Application Processing
Eligibility Assessment
Program Administration
Benefits Administration
Case Management
Legislation
Program Policies
Program Guidelines
Financial Documentation
Supporting Documentation
Customer Service
Call Centre
Online Services
Application Renewals
Application Amendments
Payment Issues
Records Management
Privacy Requirements
Information Management
Database Systems
Stakeholder Collaboration
Testing
Training
Process Improvement
Government Programs
Social Benefits

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