Senior Sales Operations Specialist

Critical role as the touchpoint collaborating between sales, operations and customers across the order to cash lifecycle in a high-end retail organization. This role is not about processing, it is about process improvement, improving efficiencies, liaising with the team and the business as well as customers to ensure a successful process. Ideal is someone with leadership experience or potential that can grow into a leadership role for this team as the Senior Managers right hand. This company has a fantastic entrepreneurial culture that is truly genuine, and passionate about what they do. They are going through exciting growth; and this role can only evolve and grow for the right person with the right attributes. Ideal is a critical thinking, problem solver that has a strength in building relationships would enjoy coaching others and have an aptitude for numbers!

Who – The Company:

Our client is a growing, entrepreneurial, high end retail brand. With 90 employees now and poised for growth, this is an exciting time to get into a growing brand still in its infancy. They take pride in being a team of creative, collaborative, and highly dynamic people who love what they do, and strongly believe that their diverse team of motivated individuals makes the company strong and successful.

What – The Role:

This position provides critical ongoing daily support for our growing operations team. As the Senior Sales Specialist, you are the main point of contact between sales and all other internal and external customers by validating pricing, checking the status of orders, and communicating any issues immediately to all stakeholders. You will process a high volume of sales orders, order acknowledgments, and customer invoices. Most importantly, you will provide strategic guidance to the Operations team to streamline sales, order management, and fulfillment workflows, driving efficiency and best practices across the order-to-cash lifecycle.

This role is not about processing, it is about process improvement, collaborating with teams, thinking critically to problem solve and improve efficiencies and processes for the business and team. For this role ideally, we are looking for candidates that exude leadership potential to grow into a team lead of manager role.

Swim can share a more detailed description with interested candidates.

Who – The Candidate:

The ideal candidate will be a natural Problem-solver, with logical thinking, as well as can build relationships across the business with leadership potential to grow in future.

Qualifications include:

• Bachelor’s degree in business, Operations, or a related field coupled with 3-6 years of experience in sales operations, sales analytics, operations support, or a related role within a wholesale or B2B environment.
• Proven ability to provide guidance and leadership (without direct authority) to Operations and cross-functional teams to streamline workflows and improve execution.
• Strong experience working with ERP systems (NetSuite), EDI (Spring System), and sales/order management platforms.
• Advanced proficiency in Microsoft Excel (pivot tables, lookup formulas, Power BI) and strong working knowledge of Outlook and other Microsoft Office tools.
• Demonstrated experience creating reports, dashboards, and performance metrics that provide actionable insights for leadership.
• Strong analytical skills with the ability to interpret sales, inventory, and profitability data and translate findings into clear recommendations.
• Excellent communication skills, with the ability to explain complex data, systems, or process changes to both technical and non-technical audiences.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Strategic and critical thinker with strong problem-solving and conflict-resolution skills.
• Experience supporting process documentation, continuous improvement initiatives, and operational best practices.

How Much:

• Competitive salary range: $70-85,000 CAD, based on experience plus bonus.
• Comprehensive health and dental benefits.
• Discounts

Where – Location & Work Environment:

The position is based in Vancouver, requiring full-time in-office presence.

When & How to Apply:

This search is moving fast! If you're interested, please apply immediately. If you are already working with a recruiter at SWIM, feel free to reach out directly. Otherwise, click "APPLY" to submit your resume.

SWIM will submit shortlisted candidate profiles directly to the hiring team for consideration. We ensure the confidentiality of currently employed job seekers. Thank you!