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Swiss Instruments Limited

Inside Sales Representative, Legacy Products

Mississauga, ON, Canada

· Pay: $17.95 - $28.85/hr · Full-time

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Job details

Pay: · Pay: $17.95 - $28.85/hr
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Full Job Description

Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products include precision measuring and inspection equipment, microblasting products, machine-tool accessories, and oils, coolants and lubricants. The role focuses on responding to customer inquiries, preparing quotations, processing orders, and coordinating order details through fulfilment.

Responsibilities

· Respond to customer inquiries by phone and email about legacy products, providing general product information, availability details, and assistance based on approved product information.

· Clarify customer requirements, product descriptions, part numbers, quantities, and other details needed to prepare quotations or process orders.

· Refer technical questions requiring specialist advice to the appropriate sales representative, supplier, or technical contact.

· Prepare and issue quotations for legacy products within the defined product scope.

· Confirm pricing, product specifications, availability, lead times, shipping details, and other quotation information with the appropriate internal contact or supplier when needed.

· Revise quotations when customers request changes to quantities, product details, or order requirements.

· Receive and review customer purchase orders and check them against the applicable quotation, including product numbers, descriptions, quantities, pricing, and delivery details.

· Clarify discrepancies with customers or relevant internal contacts and enter or forward order information according to established company procedures.

· Coordinate with internal personnel and suppliers regarding order status, product availability, shipping, and expected delivery dates.

· Provide customers with order updates and assist with routine order-documentation or coordination issues.

· Maintain professional, timely communication with existing and prospective customers and support positive customer relationships through accurate information and follow-through.

· Maintain organized records of inquiries, quotations, purchase orders, order confirmations, correspondence, and order updates in the company’s systems and files.

· Work with relevant sales, purchasing, shipping, accounting, and supplier contacts to support accurate order processing and routine sales administration.

· For Vertical Lift Module (VLM) orders only, provide order-coordination support after the customer purchase order has been received, where assigned, and coordinate documentation with the responsible VLM sales or project team.

Qualifications and skills

· At least 3 years of work experience in inside sales, customer service, order processing, or sales administration is preferred.

· Strong written and verbal communication skills and a customer-focused approach.

· High attention to detail when preparing quotations, reviewing purchase orders, and maintaining records.

· Good organizational, follow-up, time-management, and problem-solving skills.

· Comfortable using email, spreadsheets, order-processing, and Zoho CRM.

· Ability to learn product catalogues, part numbers, pricing structures, and established internal procedures.

· Ability to work independently and coordinate effectively with colleagues, customers, and suppliers.

Job details

· Job type: Full-time

· Pay: $17.95 - $28.85/hr

· Work location and work arrangement: Mississauga and in-person

· Schedule and hours: Weekdays and 8:30am-5:00pm

Benefits

Heath Care and Dental Care

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, prepare and revise quotations, review purchase orders, and coordinate order processing and fulfilment for legacy product lines. Maintain accurate records and communicate with customers, sales colleagues, suppliers, and other internal teams to provide timely order updates and support routine sales administration.

Requirements

At least three years of experience in inside sales, customer service, order processing, or sales administration is preferred. Candidates should have strong communication and organizational skills, attention to detail, proficiency with email, spreadsheets, order-processing systems, and Zoho CRM, and the ability to learn product information and coordinate independently.

Skills

Inside Sales
Customer Service
Order Processing
Quotation Preparation
Purchase Order Review
Customer Communication
Attention To Detail
Organization
Follow-Up
Time Management
Problem-Solving
Zoho CRM
Email
Spreadsheets
Sales Administration
Supplier Coordination

Benefits

Health Care
Dental Care

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Legacy Products
Precision Measuring Equipment
Inspection Equipment
Microblasting Products
Machine-Tool Accessories
Oils
Coolants
Lubricants
Customer Inquiries
Quotations
Purchase Orders
Order Processing
Order Fulfilment
Product Availability
Pricing
Lead Times
Shipping
Order Documentation
Zoho CRM
Spreadsheets
Sales Administration
Supplier Coordination
Customer Relationships
Vertical Lift Module

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