Duty Manager Ramp, YYZ
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
- Posting language
- English
- Posted
Original job description
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.
Job Responsibilities
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.
Job Responsibilities
- Accountable for daily operations
- Efficient Resource Planning (manpower, equipment) and managing scheduling.
- Maintain and improve customer and company safety and quality standards.
- Maintain good relations with customers and airport authorities.
- Manage and control all staff assignments.
- Hold daily briefings with all levels of management.
- Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
- Administer new hires, recalls, terminations, and changes via the Dayforce system.
- Maintain, monitor, and report on agreed key performance indicators (KPI's)
- Coach and train all employees to improve operations effectively.
- Ensure workforce adherence to company policies and procedures.
- Participate in the disciplinary and grievance process with labor relations.
- Ensure that incident/accident reports are completed in an adequate and timely manner.
- Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage
- Other duties as assigned.
- Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
- Relevant experience in personnel management in a unionized environment.
- Excellent communication skills (interpersonal)
- Excellent English communication, oral and written.
- Valid Driver’s License and airside permit D/A
- Strong organizational and multi-tasking skills.
- Leadership ability.
- Customer focus and quality awareness.
- Ability to deal with conflict.
- Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements.
- Fun place to work!
- Competitive pay
- Paid training
- Yearly bonus plan
- Group benefit
- Free parking
- Uniform provided
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
More about this job
Responsibilities
Manage daily ramp operations, including staffing, equipment, scheduling, and employee assignments, while maintaining safety, quality, and customer service standards. Oversee payroll and personnel changes, monitor KPIs, train and coach employees, and support labor relations and incident reporting.
Requirements
Requires at least three years of relevant ground-handling ramp experience and personnel management experience in a unionized environment. Candidates need strong English communication, organizational, leadership, and conflict-resolution skills, plus a valid driver's license and D/A airside permit, and must be available for varied shifts.
Skills
- Ramp Operations Management
- Ground Handling
- Resource Planning
- Staff Scheduling
- Personnel Management
- Unionized Workforce Management
- Safety Management
- Quality Management
- Customer Relations
- Payroll Administration
- Dayforce
- KPI Monitoring
- Employee Coaching and Training
- Conflict Resolution
- Incident Reporting
- Leadership
Benefits
- Paid Training
- Yearly Bonus Plan
- Group Benefits
- Free Parking
- Uniform Provided
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Transportation
- Logistics
- Security & Safety
- Human Resources
Keywords
- Ramp Operations
- Ground Handling
- Resource Planning
- Manpower Planning
- Equipment Planning
- Staff Scheduling
- Safety Standards
- Quality Standards
- Customer Relations
- Airport Authorities
- Staff Assignments
- Payroll Updates
- Dayforce
- New Hire Administration
- Key Performance Indicators
- Employee Coaching
- Employee Training
- Company Policies
- Labor Relations
- Disciplinary Process
- Grievance Process
- Incident Reports
- Accident Reports
- Health and Safety
- Environmental Activities
- Airside Permit
- Unionized Environment